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Managing Conflict Effectively: Strategies and Behaviors

Explore different conflict types and behaviors, learn how conflict influences relationships positively or negatively, and discover strategies to handle conflict appropriately. Enhance your conflict resolution skills and maintain healthy communication.

garyhenderson
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Managing Conflict Effectively: Strategies and Behaviors

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  1. Bases of Influence • Referent • Reward • Coercive • Legitimate/Position • Expert • Information • Persuasive

  2. Conflict • A disagreement between two connected persons

  3. Conflict Axioms • Deal with conflict at the right time • Absence of conflict can be harmful • Excessive conflict can be harmful • Conflict can be beneficial: • Eventual solution of problem • Learn about needs/concerns of other • Help avoid/resolve future conflict • Strengthens relationships

  4. Conflict Types • Content • Relational • Value • Ego

  5. Negative ConflictBehaviors • Blame not taking ownership • Minimizing making light of; belittling • Redefinition changing the subject • Non-negotiation refusal to discuss subject • Manipulation using positive behavior • Gunnysacking storing& bringing up later • Silencer physical response/crying • Beltlining hitting below the belt • Avoiding physical avoidance • Force violence

  6. Positive ConflictBehaviors • Become an active participant • Use talk rather than force • Enhance the self-esteem of the person you are arguing with • Be supportive of the other person • Focus as objectively as possible on the points of the disagreement; don’t attack the other person

  7. Bases of Influence • Referent • Reward • Coercive • Legitimate/Position • Expert • Information • Persuasive

  8. Conflict • A disagreement between two connected persons

  9. Conflict Axioms • Deal with conflict at the right time • Absence of conflict can be harmful • Excessive conflict can be harmful • Conflict can be beneficial: • Eventual solution of problem • Learn about needs/concerns of other • Help avoid/resolve future conflict • Strengthens relationships

  10. Conflict Types • Content • Relational • Value • Ego

  11. Negative ConflictBehaviors • Blame not taking ownership • Minimizing making light of; belittling • Redefinition changing the subject • Non-negotiation refusal to discuss subject • Manipulation using positive behavior • Gunnysacking storing& bringing up later • Silencer physical response/crying • Beltlining hitting below the belt • Avoiding physical avoidance • Force violence

  12. Positive ConflictBehaviors • Become an active participant • Use talk rather than force • Enhance the self-esteem of the person you are arguing with • Be supportive of the other person • Focus as objectively as possible on the points of the disagreement; don’t attack the other person

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