Seagate Technology Automating User Accounts

1. Seagate TechnologyAutomating User Accounts Doug Bowman, Director HRIT May 2005 OAUG HRMS Panel Discussion

2. Seagate: Disc Drive Category Leader • Seagate is the world’s leading provider of hard disc drives • Q3 FY2005*: 24.9M drives shipped; revenue of $1.97B • Ownership and vertical integration of critical technologies: heads, media, motors, and printed circuit boards • Workforce of approximately 45,000 worldwide • Major operations and sales offices in 15 countries * For fiscal quarter ended December 31, 2004.

3. Springtown & Limavady, N. Ireland Minneapolis, MN Fremont, Milpitas, San Jose, Scotts Valley, CA Pittsburgh, PA Paris, France Wuxi, China Longmont, CO Oklahoma City, OK Bangkok & Korat, Thailand Penang & Senai, Malaysia Ang Mo Kio, Science Park & Woodlands, Singapore Drives and Components Regional HQ’s and Sales Seagate’s Global Presence Tokyo, Japan Shanghai, China

4. Seagate Employment October 2003 Thailand Singapore China Malaysia U.S. Sales Offices Employment Locations – SeagateAbout 45,000 Employees/Workers

5. Seagate Global HRMS Single Business Group 19 Countries Salary Focal Performance Ratings ERP Non-HR 11.5.9 HRMS 11.5.9 Cost Centers, Exchange Rates In Employee Data Out Self-Service External Payroll/US Ben Seagate Systems Production Servers Located in Singapore Data Center

6. HRMS Scope • Oracle HRMS Supports core HR data for all workers • HRMS live in 2001 at 11.5.3, Currently at 11.5.9 • Upgrade to 11.5.10 and Single Sign-on in progress • Single Business Group • About 400 HR/IT active user accounts • Approx 20,000 self-service active user accounts • Expect most workers to have account within 1 year • E-mail or kiosk access required for HRMS account • Global ID issued to all workers, controlled by HRMS

7. Automating Account Setup User Accounts Initial Setup Data Hub Lotus Notes Termination Reports HRMS Corp Approval Workflow ITOperations Add New Self-Service Users Individual Request

8. HRMS Access Configuration • One responsibility per country to connect worker with legislation due to single business group • Separate responsibilities for • HR using salary data • HR by major geographies • Read-only (business partners) • Special training (ADI, Transfer, etc.) • Help Desk, Compensation, Security • System configuration, administration • Over 50 active responsibilities to govern HRMS • About 20 “Roles” which use various combinations

9. HRMS Script using API: • Uses HRMS Data for active status and employee/manager • Fax field from user record (not extensible) used for “role” • Inactive user accounts hold responsibilities for a template, “role”, which is matched to the user fax field • Manual update of fax field (plans to automate this as well) • Daily Concurrent Job performs the following: • Updates user responsibilities to template values. • Updates users due to fax field value or template change • Creates/modifies new users, ends terminated users • Links the user to the related person/assignment record • Maintains manager/employee role for non HR/IT users

10. Issues and Considerations • Multiple Business Groups would simplify greatly • New versions of Oracle are addressing these issues • Configuration of taskflows (screens) has overhead for salary and non-salary access • Critical to have common ID in place for both user account and within the HRMS module person/assignment record. • Daily job ignores records with no link to allow exceptions • Extensive testing and close coordination is important • Document this type of program in detail for SOX • Errors in user account have been eliminated once a few bugs in program were resolved and date range adjusted. • Allows easy audit of the non-linked user accounts

11. Automating Account Setup User Accounts Final Setup Data Hub Corp Approval Workflow HRMS “Role” Update Only ITOperations Maintenance For All Users Individual Request

12. ENDAutomating User Accounts Doug Bowman, Director HRIT May 2005 OAUG HRMS Panel Discussion