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Seagate. VMI Standard. Latest Version Effective Date : 10/March/2009. Objective and Expectations. The objective of this document is to set the criteria for voiding warranty at the time of receiving returned disk drive products. Expectations

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seagate
Seagate

VMI Standard

Latest Version

Effective Date : 10/March/2009

slide2

Objective and Expectations

  • The objective of this document is to set the criteria for voiding warranty at the time of receiving returned disk drive products.
  • Expectations
  • Seagate expects Distributors and their channels to follow the acceptance criteria as outlined in this document rigorously. It is important that Distributors and their networks to get familiar with Seagate/Maxtor products. This is to prevent returns with mix boards and product families from tampered units
  • Seagate expects Distributors and their channels to assist in preventing abused and/or unauthorized modification of Seagate HDD, such as tampered and counterfeit drives, and to prevent them from being returned to Seagate via RMA
  • Failure to comply or to assist in preventing abuse, neglect, modification of any Seagate products with removed, damaged or tampered labels, will result in VOID warranty or debit charges to you by Seagate
  • Distributors and Resellers are expected to support Seagate guidelines and intent of this VMI document
  • These VMI criteria are subject to change and amendment without prior notice. All related VMI criteria questions are to be coordinated through Seagate Customer Service Organization for clarification and response. Contact your Customer Service team to address this directly with Seagate CSO Account Management.
slide3

Definitions and Workbench Requirements

  • EHS REQUIREMENTS and RULES:
  • All Seagate drive handling and ESD protocols shall be followed at all times. If you need training or instruction, please contact Seagate Customer Service team.
  • All VMI Testing must be conducted in a workbench with an ESD-safe matting.
  • All VMI operators must wear heel/wrist straps daily as an ESD precaution.
  • All VMI operators must be trained in safe drive handling protocols including shock prevention.
  • No food or drink shall be allowed in the inspection area or near workbench as it may cause electrical shock hazard if spilled on the equipment or contaminate the product.
slide7

VMI Check – Acceptance Criteria – Detail Reference

Example of reject ed defect (photo)

Example of Good(photo)

sample of damage seal

slide8

VMI Check – Acceptance Criteria – Detail Reference

Example of Good (photo)

Example of rejected defect (photo)

no sign of damage, slight scratches is acceptable

screw head damage

slide9

VMI Check – Acceptance Criteria – Detail Reference

Example of rejected defect (photo)

Example of good component (photo)

Sample of good soldering

evidence of soldered component

slide10

VMI Check – Acceptance Criteria – Detail Reference

Example of Rejected defect (photo)

Example of rejected defect (photo)

Burned component

Severely burned PCB

slide11

VMI Check – Acceptance Criteria – Detail Reference

Example of Accepted defect (photo)

Example of rejected defect (photo)

Missing component

Broken component

slide12

VMI Check – Acceptance Criteria – Detail Reference

Example ofAccepted defect (photo)

Example of rejected defect (photo)

cracked portion of connector

slide13

VMI Check – Acceptance Criteria – Detail Reference

Example of Accepted defect (photo)

Example of Rejected defect (photo)

Sample of bent SATA pins

Sample of missing power pins

slide14

VMI Check – Acceptance Criteria – Detail Reference

Example of accepted defect (photo)

Example of rejected defect (photo)

gum eraser

non-permanent marking can be erased using a gum eraser

excessive indelible marking

slide15

VMI Check – Acceptance Criteria – Detail Reference

Example of good mounting screw hole (photo)

Example of rejected defect (photo)

screw thread worn out

mounting screw hole with no sign of tampering or damage

slide16

VMI Check – Acceptance Criteria – Detail Reference

Example of good (photo)

Example of rejected defect (photo)

Hidden “Maxtor” logo is visible when exposed to black light (UV Light)

Counterfeit security label, no “Maxtor” logo under black light (UV light)

slide17

VMI Check – Acceptance Criteria – Detail Reference

Example of good (photo)

Example of rejected (photo)

Topcover SN : 5ND4JPBE

Topcover SN : L3AKQH6G

Baseplate SN : L3ALM8PG

Baseplate SN : 5ND4JPBE

REJECT: Mismatch SN between topcover and baseplate

ACCEPT: Baseplate and topcover SN are tally