Presentation Transcript

1. Regional Board Member Training
2. Course Credit Has everyone signed the roster? Please use your legal name, home address and phone, and birth date
3. AYSO Training This workshop is not for you if you are in one of these positions. AYSO offers specialized training (job specific) workshops for you. Regional Commissioners Registrars Treasurers Division Coordinators Child and Volunteer Protection Advocate Coaches Referees Auditors Safety Directors
4. This Workshop is for you! Do you coordinate any of these things? Field maintenance Fundraisers/Sponsors Snack bar Team parents Parent handbooks Phones Publicity Newsletters Uniforms and equipment Picture day Meeting minutes/agendas
5. Why do you volunteer your time to AYSO? To have fun. To learn a new skill. To be part of a team. To help kids grow and learn in a safe environment. To promote the game of soccer.
6. Certification and Training How many of you have taken AYSO’s Safe Haven®? Did you know you can take AYSO’s Safe Haven® as a webinar or an online course? Visit www.ayso.org for the webinar schedule.
7. Question What things must an AYSO volunteerdo?
8. Answers Complete a Volunteer Application annually Attend in person or complete online AYSO’s Safe Haven® – certification Complete job training – this workshop Know and follow your Position Description Follow the Standard Regional Guidelines while performing your job Be appointed by your RC and the Regional Board Support AYSO’s six philosophies
9. Can you name the AYSO philosophies? Everyone Plays® Balanced Teams Open Registration Positive Coaching Good Sportsmanship Player Development
10. Have you used the AYSO Reference Book?What does it include? National Bylaws Rules & Regulations Standard Regional Guidelines National Policies Best Practices Program Information
11. What are the Standard Regional Guidelines? Duties and responsibilities of the Region Management of the Region AYSO program information Best practices Financial requirements Dispute resolution guidelines Custom guideline approval/changes
12. Have you reviewed your Position Description? Where can you find it? www.ayso.org
13. AYSO Incident Reporting AYSO Incident Reports are designed to capture all the pertinent facts and contact information whenever there is a serious incident. Regional board members should be prepared to assist Region volunteers with completion of the AYSO Incident Reports.
14. AYSO Incident Report An Incident Report is required whenever there is a serious incident involving AYSOparticipants, activities,facilities, or propertyincluding: Injuries Threats of bodily harm Fighting Property damage Hospitalizations Law enforcement Lawsuits
15. Membership Year A registered player is an official member of AYSO for a full year from August 1st through July 31st Volunteers must complete and sign an application EACH membership year Registration is a requirement for participation in AYSO and for Soccer Accident Insurance (SAI) coverage
16. Important Under NO circumstancesshould non-registered players or volunteers be allowed to participate in the program (either practice or play) because they are not covered by the SAI plan. Doing so would create an unacceptable exposure to liability lawsuits.
17. What Every AYSO Board Member Needs to Consider: Budgets Everyone has a budget to work with. Communication Who should you be talking to and how? Empowerment Do you feel you are making a difference? Succession planning How to prepare to move on.
18. Budgets Here are some simple questions about your “money spending” philosophy:
19. Budgets Which Regional board members need to spend AYSO money to accomplish their job? What items do you purchase every year? Why is it better to be proactive versus reactive in this budget process?
20. Team Parent Coordinator’s Budget
21. Budgeting Tips One of the following tips is not good advice. Can you pick out the “bad” tip?
22. Budgeting Tips Budgets should be based on previous years. Submit a budget to the Treasurer each season. There must be receipts to account for all purchases. The Treasurer should give you money for unexpected purchases. Spend only within your budget. Avoid over spending.
23. Answer Tip # 4 is incorrect. The Treasurer reimburses expenses when you have a receipt and writes a check for the exact amount on the receipt.
24. Uniform Coordinator Communication Secretary Newsletters What kinds of things do you need to communicate with other Regional Board Members about? Team Parent Coordinator Snack Bar Coordinator Concessions
25. Communication Which is the best method to use for each topic you are communicating about?
26. Communication What methods of communication can a Region use? Meetings Community Bulletin Boards Face-to-face Mail E-mail Newsletters and flyers Telephone calls Websites
27. Empowerment How do you make a difference to your Region? What one accomplishment will make you feel a sense of pride for a job well done when you leave your AYSO position? What improvements have you made to the AYSO program since you took over this position? What emotions do you feel as the new season approaches?
28. YES! You make a difference!
29. Empowerment Be professional Create a budget, action list and calendar Be enthusiastic Be proactive Be a leader
30. Succession Planning Do you have any ideas?
31. Succession Planning Finding another volunteer to successfully take over someone else's job is a very difficult task but a necessary one. Always keep an ‘eye open’ for a parent that stands out among the rest. (The one that is always eager to help and asks a lot of questions.) Recruit the best-qualified person and make them an assistant.
32. Succession Planning Tips for a smooth transition: Fully understand your job description. Create an action list complete with a calendar. List any contact names and phone numbers. Give them responsibilities, the authority to do it and then let them do it. Be clear with your directions. Be available for problem solving and questions. Be their support system.
33. Regional board members are part of the team and play an important part in the success of the Region.
34. Available Resources AYSO Reference Book www.ayso.org Job description Don’t forget available resources for policies, best practices and guidelines.
35. Available Resources We’ve added self-paced PowerPoint presentations for all Regional board members to further help them in their jobs. See Regional Commissioner Resources on: www.ayso.org For self-paced training modules: Registration Day – A Survival Guide 30 Great Volunteer Recruiting Ideas 30 Fantastic Volunteer Retention Ideas Developing a Regional Calendar Budgeting for the Regional Board
36. And NOW… A Customer Service Announcement

37. Customer Service Advice From an Expert

    “Whatever you do, do it well. Do it so well that when people see you do it they will want to bring others and show them how well you do what you do.” Walt Disney
38. Great AYSO Soccer Starts with Great Communication Each player and parent should know how to reach their Region leadership from a tool provided for them to reference at home Business Card Magnet Brochure Bookmark Flyer
39. Each year, the AYSO National Office receives thousands of calls from concerned families who can not reach their local AYSO Region or do not get replies to questions about… …player registration/VIP program …coach, team, practice time, location …volunteer points, referee points …playoff criteria and participation …refunds, uniform returns, next registration
40. They would rather be communicating with you! Reachable phone and email publicized 800-555-AYSO - region2014@net.net Make sure there is room for messages Website up to date REPLY ASAP
41. Thank you for attending! We hope this training enables everyone to have more fun!