Best in France January 2005 ES1- I Olivier Guillaume Leslie Pierce Ravi Prakash Ai Sato
Contents • TATA Consultancy Service (TCS)’S Corporate overview • Worldwide presence • IP & SP concept at TCS • Clients in Europe • TCS in France • HR and Strategy • Talent management & Employee development • Opportunities in France • Constraints of doing business in France • Message to the companies entering in France • Message to the French government
TCS Corporate Overview • Tata Consultancy Services Limited (TCS) is the world-leading information technology • consulting, services, and business process outsourcing organization that pioneered • and envisioned the adoption of the flexible global business practices with its offshore delivery business model for IT services, enabling its clients to operate more efficiently • and produce more value. • Headquarter in Mumbai, India. • Operation since 1968 and currently in 32 countries across 5 continents. • 30000 employees worldwide • 800 customers all over the world. • Total sales turnover close to $1.5 billion. • Listed in Bombay Stock Exchange and National Stock Exchange (Mumbai, India) • Since its foundation, TCS is the largest data-processing firm of India and the largest private supplier of data processing departments and software of the Asian continent. • TCS is a part of one of Asia's largest conglomerates - the TATA Group – whose business spread in Energy, Telecommunications, Financial Services, Chemicals, Engineering & Materials .
Worldwide Presence Europe, Middle East, Africa Belgium Finland Germany The Netherlands ItalyDenmark France Hungary SpainSwitzerland Sweden United Kingdom UAE South Africa Saudi Arabia Asia Pacific Australia India Japan Thailand Singapore China South Korea New Zealand Malaysia Taiwan Hong Kong Latin America Argentine Brazil Chile Mexico Uruguay
IP & SP concept at TCS TCS is organized around a multi-sector, multi-disciplinary matrix to bring a wide range of technological capabilities best suited for a variety of industries. TCS delivers real expertise in both breadth and depth.The IP-SP model brings about ‘cross-pollination’ of ideas and experience, leading to benefits in many – often unanticipated – areas
KLM Royal Dutch Airlines Ericsson Scandia EDS PLM Solutions Volvo Car Saab Automobile Nokia Telenor SIS SegaInterSettle AG Swisscom Credit Suisse First Boston Credit Suisse Private Banking Payserv UBS Royal Bank of Greece ING Group ABN Amro Belgacom Clients in Europe • BNP Paribas • Societe Generale • Oberthur Card Systems • Airbus Industrie • Siemens Transportation Systems • UGS • BMW • GE Worldwide • Deutsche Bank • TUI • Dumrath & Faasnacht • ADAC • Commerz Bank • ECCO Sko • Post Denmark • Danfoss • MAN B&W
TCS in France • TCS entered in French market in 1992 in alliance with TKS Technosoft France SAS, which has brought to TCS market knowledge and close connections in the local economy in France through their 20 year partner relationship. • Its turnover today is approximately EUR 20 million and with 15 large French companies as its customers, such as Societe Generale, BNP Paribas. • TCS has a Global Development Center in Budapest, Hungary to develop software for European clients .TCS provides a cost effective optimisation global solution delivery model clients. Especially Rumanians are considered important pool of support stuff with their ability in French language. • Currently half of employees are from India and the other half from France and others.
HR & Strategy • Core Value & HR adaptation • Company believes in providing highest customer satisfaction. • No failures or legal entangle with any French firm so far. • HR resources mobilised to cater to the clients in best possible manner. • Human resource personnel trained locally and globally • Training on key practices are imparted locally and when needed HR personnel/employees are sent to India. • TCS follows all the HR rules dictated by French constitution.Practices “law of the land” without any interpretations/deviations.
Talent management & EmployeeDevelopment • Based on project requirement local employees are recruited in Europe or associates are called from India. • Employees are given project specific training locally or in India.Local sales/marketing team sent to India to interact with the project teams. • Other local employees are trained in France or sent to India.TCS is involved in the execution of projects while TKS France takes care of field marketing jobs.
Opportunities in France • TCS sees four major oppurtunities in the French market • Industry base • Infrastructure • Research and development capabilities • Connectivity to the customer • Anywhere in the world the above four factors make the industry work. • France therefore has all the basic pre-requisites for its industry to grow and compete with the best in the world. • TCS views France as one of the key geographies of growth along with US,UK,Germany and Japan.
Constraints of doing business in France • Work permit restrictions • Slow ‘decision cycles’ in public andprivatesector.It takes double or even more time to take decisions in France compared to US. • Heavy social security and taxburden. • Heterogenety of EU community. The business rules are not coherent because of divergent viewswithin EU. • Overall the ‘Closeddoor’ policy of France is the major constraint to business.
Message to Companiesentering in France • Patience…………. • Its difficult to reap profits from year 1 here.It takestime and investment before thingsimprove. • Its important to invest in learning language and culture.
Message to the French government • Leave the ‘ Follower’ mentality. • Leverage the best solutions available worldwide • Say yes to ‘outsourcing ’to attain competitive advantage • Get rid of socialist,conservative approach. • Look at outsourcing destinations such as India as ‘Value added’ service provider» rather than just ‘cost benifit centre’. • Make the best of its very strong infrastructure. • ‘Open doors’ to outside world and become competitive.
We thank • Yogesh Anand, Resident Manager TATA Consultancy Services c/o TKS-TEKNOSOFT France SAS 1, Place de la Coupole F-92084 Paris La Defence Cedex Tel: +33 (0)1 53 20 12 12 http://www.tcs.com http://www.tksgroup.com
Bibliography • References: • TCS Website http://www.tcs.com/ • TCS Quarterly Result announcement FY 2004-2005 Quarter 2 http://www.tcs.com/investors/pdf/Presentation-MediaBriefing-Q2-2004-05.pdf
Our Team • Ravi PRAKASH, email@example.com • Olivier GUILLAUME, firstname.lastname@example.org • Leslie PIERCE, email@example.com • Ai SATO, firstname.lastname@example.org HEC School of Management 1, rue de la Libération 78351 – Jouy en Josas Cédex Tel: +33 (0)1 39 67 70 00 http://www.mba.hec.fr http://www.hec.fr