NON -VERBAL COMMUNICATION5 SKILLS. By- Dr. Shalini Kalia. Non Verbal Communication: Process of transmitting messages without spoken words, which can be communicated through:. Facial expressions Gestures Gaze Posture Space Clothing Hairstyles Adornment. Shoes Symbols
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By- Dr. Shalini Kalia
Intonation and stress
Kinesics (Body language)
Gestures : physical movements of arms, legs, hands, torso and head http://www.youtube.com/watch?v=PYcID4KWKe4&feature=related
Intimate-Physical contact/touch to 18 inches eg with our family members, closest friends and selected people
Personal-18 inches to 4 feet eg normal conversations with close friends, colleagues, associates and visitors
Social-4 to 12 feet. Used mostly for formal purposes
Public-12 feet to as far as we can see and hear
Eg: Have you met my wife before?
Refers to the use of time as a message system including punctuality, amount of time spent with another and waiting time.
Staring Eyes: superiority/lack of respect, a threatening attitude or wish to insult
Too little eye contact: dishonesty, impoliteness, insincerity, shyness
Withdrawal of eye contact: sign of submission
Study of signals that an individual sends across through appearance, clothing style, perfume, personal objects like pens, cell phones etc.
Clothing and Accessories
Someone’s smell can have a positive or negative effect on the oral message
It is a scientific movement which explores the physical properties of colour and the effect of color on humans
The connotations colors have may be positive or negative depending on the culture
In US common to wear black when mourning, in India people prefer white
In Hong Kong red is used for happiness or luck and traditional bridal dress; in Poland brides wear white
In Asia people like colored shampoos, in US shampoos tend to be light colored
Another important aspect in communication
When we are silent, we are also communicating! What we communicate depends on what kind of silence it is.
Mostly subject of conversation plays major role in this
The more emotionally loaded subject is, the more silence we need
Silence in group conversations are difficult to be handled for lot of people
Crossed bones under a skull as a danger signal
Cross over a cigarette as warning against smoking
Lights-green or red at traffic points, railway stations, outside operation theatre of hospital, revolving light on the top of VIP vehicle/ambulance
Drum beats in jungles in olden times
Blowing a horn
Observe and understand the non-verbal signals being sent your way on a moment to moment basis.
Use good eye contact
Stop what you were doing when your listeners look glassy-eyed or bored.
Adopt the most appropriate posture that suits the occasion
Understand the cultural nuances of the various forms of non-verbal communication.
Most chair straddlers are dominant individuals who will try to take control of other people when they become bored with the conversation and the back of the chair serves as good protection from any attack by group members.