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Non-Verbal Communication Skills

Non-Verbal Communication Skills

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Non-Verbal Communication Skills

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Presentation Transcript

  1. Non-Verbal Communication Skills The process of sending and receiving messages without using words, neither spoken nor written.

  2. Non-Verbal Communication Facial Expressions Gestures Paralinguistics Body Language and Posture Proxemics Eye Contact Haptics Appearance

  3. Facial Expressions

  4. Gestures

  5. Paralinguistics

  6. Body Language and Posture

  7. Proxemics

  8. Eye Contact

  9. Haptics

  10. Appearance

  11. Influencing Skills

  12. “Honest Signals” • Activity • Interest • Mimicry • Consistency

  13. Influencing Strategies Latent Aware Active Activist PR LI CR PR LI CR PR = Problem Recognition LI = Level of Involvement CR = Constraint Recognition

  14. Closing Remarks