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Douglas County Sheriff’s Office. Deputy Ron Hanavan Deputy Cocha Heyden Community Relations/Crime Prevention 303-660-7544. ROBBERY PREVENTION. What we are going to learn today. The realities of robbery Opening and closing procedures Proper cash handling system

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Douglas County Sheriff’s Office

Deputy Ron Hanavan

Deputy Cocha Heyden

Community Relations/Crime Prevention


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What we are going to learn today..

  • The realities of robbery

  • Opening and closing procedures

  • Proper cash handling system

  • Physical Security considerations

  • Prevention checklist

  • Do’s and Don’ts during an actual robbery

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Robbery-A Dangerous Crime

  • A robber commits a hold up because he or she believes that their profit will be worth the risk

  • Decrease the possible profit, on hand, and increase the risk= less victims

  • Personal safety is an important consideration when planning how to react to an armed robbery

  • That is why we are here today…..

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Opening and Closing Procedures

  • At least two employees present

  • Do a quick security check of outside entry points

  • Use prearranged signal to indicate everything checked out okay

  • At closing, make sure no one is hiding in business

  • Walk to the parking lot together

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Proper Cash Protection System

  • It is a good idea to have training on various possible types of attacks

  • The system should work by first saving lives and second by protecting the money

  • Keep cash at a minimum, on hand

  • If business deals in a lot of cash, have a pick up more then once a day

  • When opening and closing, cash on hand should be very miminum

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Proper Cash Protection System

  • Consider using a money safe that requires more than one employee to open and remove daily receipts

  • Always lock safes after the day’s opening funds are obtained

  • Dual Control of safes and two-key inner compartment money safes require at least two people to open door, thus helping to prevent robberies

  • Try not to open the cash safe to often

  • Do not maintain more surplus cash in business than is absolutely necessary

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  • Always keep money out of reach and sight of customers

  • DO NOT count out cash drawers in sight of customers

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Making Bank Deposits

  • Try to make bank deposits during daylight hours with more than one person

  • Vary the route to the bank

  • Do not make any stops along the way

  • Vary the time of day the deposit is made

  • Vary the personnel making the deposit if possible

  • Disguise the currency bag in another container

  • Use armed guard if necessary

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Security Considerations

  • Physical barriers such as bullet-resistant enclosures between customers and employees provides the greatest protection

  • Robbers sometimes lock employees in storage rooms. Hide a key inside of that room

  • Mark the edge of the doorway at varying heights to identify the height of a robber

  • Think about installing prominent surveillance camera equipment. We recommend having 31 videos, one for each day of month.

  • Keep side and rear doors and windows closed and locked

  • Delivery or personnel doors should have peephole or card entry system

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Make Business Unattractive to Robber

  • Keep business neat and clean

  • Keep it well stocked

  • Get away from sales counter when there are no customers in business

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Locate Sales Counter in Clear View

  • Do not block windows with posters or flyers

  • Remove any displays, after dark that a robber could hide behind

  • Make sure that you can see out and a passerby’s or the deputies can see in

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Spot Possible Hiding Places

  • Notice possible escape routes from the business

  • After dark, observe lighting and dark corners

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Keep Alert at All Times

  • Notice what is going on outside the business

  • Be aware of cars parked across the street or off to one side of the lot

  • Look for anyone who may be watching the business or hanging around

  • Call the Sheriff’s Office if they do not leave

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Good Customer Service

  • Look them in the eye

  • Ask the customer ahead of someone suspicious “Are you together?”

  • The customer usually turns around to look at the person, they may be able to identify that person later

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Remain Calm

  • Don’t challenge the robber

  • Don’t make any sudden movements

  • The average robbery takes less than two minutes

  • Activate the alarm only when the robber leaves the building

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Obey the Robbers Orders

  • Robbers seldom hurt cooperative people

  • Give the robber only what is asked for, do not give him anymore

  • If you do not have what he asks for, politely explain

  • Follow the robber’s instructions exactly

  • Keep calm and observe what the robber looks like, and what he is wearing

  • Try to remember what he says

  • Try to remember what type of weapon, is robber has one

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Announce Possible Surprises

  • If you must reach for something, or move in any way, tell the robber first

  • If someone is in the back room, or is expected in the business, tell the robber

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Once the Robber Has Left

  • If possible, watch him leave the premises

  • Look for direction of travel from the business

  • Look for a vehicle, color, make and model, and license number


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  • Dial 911, and don’t hang up until they tell you to do so

  • Tell dispatchers is medical is needed

  • Protect the scene by locking front door. Discontinue business until deputies are finished


  • Call any necessary supervisors

  • Separate witnesses, do not let them discuss what has happened

  • Complete any necessary forms