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Suffolk Key – the Value of Pilots 6 October 2005 SCNF Cambridge Geoff Doggett Suffolk E-Services Card Manager PowerPoint Presentation
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Suffolk Key – the Value of Pilots 6 October 2005 SCNF Cambridge Geoff Doggett Suffolk E-Services Card Manager. My agenda today Card Auditing & ID Management Smart Card Development Pilots & learning Cards & Card Management. Too many cards?. …and web identities?.

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slide1

Suffolk Key – the Value of Pilots

6 October 2005

SCNF Cambridge

Geoff Doggett

Suffolk E-Services Card Manager

slide2

My agenda today

  • Card Auditing & ID Management
  • Smart Card Development
  • Pilots & learning
  • Cards & Card Management
slide5

4 year vision for “One Suffolk” cards

  • 2004/5 – audit (measure and manage)
  • 2005/6 - inform, consult, plan, specify
  • 2006/7 - implement
  • 2007/8 - market and grow to critical mass
slide6

Suffolk Card Audit May 2005

  • Phase 1 Report
  • Over 1,102,000 local authority cards issued in past 3 years
  • 34 card schemes identified within Suffolk local authorities
  • 56% schemes are growing; 40% static and 4% declining
  • Over 130 employees engaged in card administration
  • >90% of cards are single number, single use
  • Total cost of ownership is £4 per card and £9 per citizen
  • Growing demand for smart cards in schools
  • CONCLUSIONS:
  • Cluster admin & card management to lower costs
  • Multi-service smart cards are important enablers
  • MODERNISE ADMIN & SUPPLY CHAIN AND SAVE!
slide7

Suffolk Card Audit December 2005

  • Phase 2 – consultancy & implementation
  • Create standard specifications & disseminate
  • Consultancy with each District & Borough
  • Introduce web-based card management
  • Share procurement and suppliers
  • Work with larger schemes to build critical mass
  • Create framework for concessionary travel smart cards
  • Develop school and youth card activity
slide8

Suffolk current/developing smart schemes

  • SMART NOW or PLANNED 2006
  • MSDC Key Card(concessions + discounts) 1k Mifare 1k
  • Suffolk Coastal DC Coastal Card (leisure) 8k Mifare 1k
  • Forest Heath DC Active Card (leisure)6k Mifare 4k
  • Stow High, BB schools (Suffolk Catering) 3k Mifare 1k/4k
  • Waveney DC (leisure + concessions) 30k Mifare 4k
  • Ipswich BC (parking + leisure) 50k Mifare 4k
  • SMART STRATEGY ACCEPTED
  • Suffolk CC Youth Card (concessionary travel + discounts) 90k
  • Suffolk Saver (concessionary travel bus pass) 100k
slide11

Stowmarket High School

Cashless Catering (MH)

  • Partnership with Suffolk Catering
  • Healthy eating/exercise loyalty scheme
  • 1400 JCOP30 cards (now Mifare)
  • Cash loaders added later (mistake…)
  • Learned about pupil, staff, parent behaviours,
  • how to break cards/systems, photo acquisition,
  • data manipulation, loyalty schemes
  • and a great deal about attitudes to smart cards!
slide12

Benjamin Britten High School

Multiple services on a single card (at last!)

  • Cashless Catering (Cunninghams)
  • Access Control (Prox > Mifare)
  • Complex data manipulation
  • 1300 Mifare 4k cards
  • Progressive school – our showroom?
  • Learned access control bodges, how to implement
  • cashless catering properly, need for card
  • management & self-service photo acquisition
slide13

Cards & Card Management

  • First user of NSCP software (now SmartConnect)
  • 18 months experience incl. enrolment
  • Currently evaluating other products for schools
  • Worked with LASSeO to promote commodity contactless cards for LA use – Mifare 4k now our standard
  • Ensuring compatibility with legacy systems
  • Working on self-service via web channels and kiosks
  • Using IIN citizen/card numbering
slide14

CONCLUSIONS

  • Do a Card Audit – if you can’t measure it, you can’t manage it!
  • Pilots are valuable – operational experience, find suppliers, establish business cases
  • Get partnership buy-in and corporate stakeholders established
  • Use the experience around in LAs
  • Use networks – SCNF a great first step!