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Imperial`s “Way Forward “ by Kristin Gustafsen

Imperial`s “Way Forward “ by Kristin Gustafsen. Background. Pilot started Oct 2012 1 st wave; 4 areas Restructure in organisation 2013 2 nd wave;11 areas. Values Based Standards. Values Based Standards. Discovery and Data Collection. 1st and 2nd wave areas Ward visits

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Imperial`s “Way Forward “ by Kristin Gustafsen

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  1. Imperial`s“Way Forward “ by Kristin Gustafsen

  2. Background • Pilot started Oct 2012 • 1st wave; 4 areas • Restructure in organisation 2013 • 2nd wave;11 areas

  3. Values Based Standards

  4. Values Based Standards

  5. Discovery and Data Collection • 1st and 2nd wave areas • Ward visits • Build relationships and promote projects • Data collection • Patient focus • Staff focus

  6. The Evidence • Patient feedback interviews and discussions • In-Patient feedback survey • Staff feedback interviews and group sessions • Staff feedback survey • National Cancer Survey

  7. Staff survey resultsRAG: Red/Amber/Green

  8. High Performing Questions Did you feel the staff treated you as an individual person? Do you think hospital staff did everything they could to help control your pain? Were you happy with how staff spoke to you during your stay?

  9. Example – Showing Improvement Did staff pay attention to your levels of general comfort? (E.g. Did you have enough pillows?)

  10. Way Forward Events;Who, when, where?

  11. VBS ThemesInformation and feedback • Patients said; they feel informed about their treatment plan and care, although 3/10 said they had not received written information • 3/10 felt that the ward welcome could be improved and they had experienced being left waiting without being informed about what was going on, making them very anxious. • Staff said; they do not always get feedback, and that there is a lack of positive feedback and praise from senior leaders and managers. The ward manager do give staff praise sometimes.

  12. Co-Design

  13. Innovation challenges & Outputs • Engagement • Quick Wins • Longer term solutions • Patient involvement • Project leads • Resources • Measures • Sustainability

  14. Q&A

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