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Explore the impact of amateur marketing in reaching smokers for smoking cessation. Learn how amateur content influences consumer demand and strategies to engage them effectively.
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ConsumerDemandBLOGS, PODCASTS&NEW STRATEGIES TO REACH SMOKERS • Paul Vogelzang • PORTER NOVELLI
Welcome to Amateur Hour • The Rise of Amateur Communications • “In an industry built around buzz, communication that’s humming loudest today are often unauthorized.” • “Last month, a Nebraska man auctioned the space on his forehead on eBay. The winning bidder paid him $37,375 to wear a temporary tattoo pitching a snoring remedy.” • MySpace has over 45K profiles associated with “Smoking Cessation,” Technorati, over 12K posts, last 30 days. • Please don’t shoot the messenger! They can help others! • Embrace them: THEY HAVE THE POWER!
Meet George Masters • November 2004: quietly posts homemade iPod ad that he spent 150 hrs creating, purely out of love • It received moderate traffic until it was picked up by several blogs • In a matter of days, the ad has been watched more than 37,000 times, it appeared on news sites and television
This is a Threat, and not a Great Opportunity • “It’s a real problem. And the problem gets bigger the more people see this stuff. It begins to muddy the message. The ad industry should rise up against (amateur ads).” - Jack Trout
This is Not a Threat, But a Great Opportunity • “The only thing we have to fear is fear itself.” • - Franklin D. Roosevelt
Existing Channels • The Sources • Watercooler: WOMMA • Ratings/Reviews • Direct Company Feedback • Health Blogs (HIPAA) • Boards & Forums • Data based driven • The Forms/Formats • Non traditional voice • Partial Text (IM) • Engaging the consumer • Video/Audio: opt in... • Now it’s our turn
Consumers Control the Product • MySpace 77MM profiles • Voting for music, movies, causes (“An Inconvenient Truth”) • Democratic form • 5 MM units sold of just volume 1 at $9.99 each. 9
Jeff Jarvis Says: • “The people you want to reach through media, now are the ones creating it.”
Blogs and Corporate Image • Jeff Jarvis and Dell • Dan Rather, CBS and SwiftBoat • WalMart The Movie and racism:evilsmiley.com 11
Blogging Explodes • Bloggers are increasingly viewed as a crediblesource of information, thanks to several landmark events • Vlogging (video blogging) and moblogging (mobile blogging) are also increasing • The press even are empowering people to blog • In January, Technorati reported there are 30M bloggers • A 400% increase since July 2005! • Pew: 8 MM created blogs, 50MM read them • “Citizen Journalism” (MSNBC, NPR, local affiliates)
This is bigger than blogging! • It’s all about sharing in a conversation • Consumers have uploaded more than 6.5 million photos onto Flickr, a photo-sharing site • Amazon encourages customers to share product images • Podcast Alley & iTunes has nearly 30,000 podcasts indexed!
What is podcasting? • “Offline” syndicated radio program • Began mid-2004- today: 50 MM iPods sold • Mostly audio, but also video (vodcast) • Currently over 30,000 podcasts in iTunes • Avg. podcast = 1,000 listeners per ep. • Top podcasts = 100K+ per episode.
Types of podcasts Audience Congregates Here • Traditional media • ESPN • USA Today • Radio stations • BusinessWeek • NY Times • MSNBC • NPR • Listener-generated • Daily Source Code • Dawn & Drew Show • MacCast • Skepticality • Accident Hash • MommyCast • PacificCoast Hellway
What is podcasting? (audience) • Micro-targeting • Target by topic … not by demo • Anti- “traditional media” sentiment • 3 D’s (disillusioned, disenfranchised, diverse) • “Power of the People” medium
Where is Podcasting? iPod(any MP3 player) iTunes(Juice, Doppler, iPodderX) Web(show site, PodShow, Podcast Alley, Podcast.net, Yahoo!, etc.)
Podcasting growth Total U.S. Podcasting Audience Source: eMarketer, February 2006
So, now what? • If consumers control the product design, the media and communications, then… • How do we deal with this? • What can we actually do to leverage the consumer's voice? • And how do we maintain our status quo so we keep up our profession?
So, now what? • All good questions! • We can help you answer the first two • You need to answer the last one
Listen to Them! • Seek out honest feedback – positive and negative • Listen actively in real-time to the “voice of the customer” • Use as many online channels as you can • Customer communities • Discussion boards • Email • Weblogs: conference presentations on audio... • Real-time Chat • Read their blogs and listen to their podcasts • Don’t keep this knowledge to yourself • Let everyone – inside and out - have access to it • Be transparent
Empower Them! • MommyCast? Established, emotional ties to moms • Community for Legacy Moms, and others • Bring like minded people together (a lot... and not get your message “kinked”) - online and off: Moms still talk, offline or online • Create a cause • Find out what stirs your constituency? • Latch on to this cause and lead the battle cry online: embed what works... • Work together in support of the cause
CPG’s first Podcast Sponsorship • Top-level naming for one year • Dixie focused Specials • Directing advertising value-add and PR at promoting MommyCast