Unified Communications With Preview of Communications Server “14”

Unified CommunicationsWith Preview of Communications Server “14” Microsoft Schweiz GmbHAndre HagmannSenior Technology Specialistandre.hagmann@microsoft.com Microsoft Schweiz GmbHStefan HagenbuchUnified Communications Product Managerstefan.hagenbuch@microsoft.com

The Nature of Work Is Changing 100% Work Styles 80 Different time, different place Same time, different place 60 Same time,same place 40 Working alone Percentage of work product that will dependongroup input 20 0 2005 2010 2000 Source: Gartner

Communications Today Future of Communications InstantMessaging Video Conferencing Web Conferencing E-mail and Calendaring AudioConferencing Voicemail Telephony InstantMessaging Telephony and Voicemail Unified Conferencing: Audio, Video, Web E-mail/Calendaring User Experience User Experience User Experience User Experience User Experience User Experience User Experience Unified Inbox & Presence Authentication Administration Storage Compliance Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage

Microsoft Unified CommunicationsIncreased productivity through communications convergence Increase Efficiency, and Flexibility Streamline Communications Unified Inbox & Presence Provide Unified and Extensible Platform Amplify Protection and Control Authentication Administration Storage Compliance >> >> >> >> Across Devices PC, Mobile, Web

Three Phases to Rolling Out UC Deploy Enterprise Voice Deploy Unified Conferencing Consolidate voicemail and 3rd party solutions Deploy E-mail, Presence & Instant Messaging 1 2 3

Demo….- From Presence, Instant Messaging to Desktop Sharing

Enable Anywhere Access Connect in real time across devices from a familiar interface Access through your PC, mobile device, or the Web PC Mobile Web

Bringing conferencing to everyone Wherever you are As much as you like Whatever you Choose Web conferencing Office Communicatior 2007 & Webcam Inside your organization • Video conferencing • Tele-presence systems • Extending AV enabled rooms • Desktop with webcam Existing Conferencing Room with AV capability Mobile workforce Audio conferencing “R2” Customer/partners Remote workers Outside the firewall Telepresence and room systems

Make and receive calls to and from IP, PBX, and PSTN users Dial by name or number based on enhanced presence Hold, retrieve, transfer, roll-over Forward to and simultaneously ring additional numbers, team members, delegates, and voice mail Click to add video or desktop sharing Ad hoc and scheduled conferencing Personal and recent contacts lists Integrated corporate directory search Desktop control of Communicator Phone Edition Frequently Used Calling FeaturesMicrosoft® Office Communicator, Office Communicator Phone Edition, Attendant

Flexible Call ForwardingEfficient call coverage by and for teammates Team members can receive calls placed to one another, either simultaneously or after a delay

Communicator Attendant ConsoleCall management application for team assistants Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers

Demo….- Enterprise Voice

OCS 2007 R2 Architecture UC endpoints Public IM Clouds ArchivingServer DMZ WindowsLive AOL Data Audio/Video • Workloads: • IM/Presence • Conferencing • Voice • App sharing • Dev Platform • Applications Yahoo SIP Active Directory Remote Users Backend SQL server Front-End Server(s) CWA Edge Servers VoiceGateway File Share Exchange 2007 Server UM Federated Businesses Monitoring Server (Mediation Server) Voicemail PSTN

Communications Server “14”First Look Disclosure from VoiceCon

Microsoft Communications ‘14’Builds on six years plan of investments Enterprise Voice and Telephony Instant Messaging and Presence Audio, Video, WebConferencing

Office Communications “14” Investments Contextual Communications Choice of Platform Ease of Use Next Generation Communication & Collaboration Single, Familiar User Interface Flexibility for IT and End Users

First look of Communicator “14” Voice Capabilities and Interoperability Developer Platform enhancements For more information Agenda

Next Generation CommunicationsFind and connect with the right people Communicator “14” • Connecting with anyone • Connecting with everything you need • Connecting from wherever you are

Next Generation CommunicationsFind and connect with the right people Skill Search • Keyword search • Based on information in SharePoint • Searches on skills, projects, interests

Next Generation CommunicationsCommunicate from familiar Office applications Efficient Voice Mail • Automatic indexed transcription • Multiple language support • Callback or send message

Next Generation CommunicationsFind and connect with the right people Status Presence Photo Name Title Contact Card • Outlook and Communicator • Organization chart view • May be pinned to desktop

Next Generation CommunicationsFind and connect with the right people Location • Auto-detected or user entered • Visible by others unless disabled via privacy settings • Used for Enhanced 9-1-1

Critical Voice Feature Coverage in “14”Building on a robust foundation • 14 Delivers (2H 2010): • Enhanced 9-1-1 for North America • Survivable Branch Appliances • Call Admission Control • More & cheaper phone models • Call Park, Malicious Call Trace • Additional data center survivability options • OCS 2007 R2 • Single Number reach • Attendant Console • Response Groups • SIP Trunking Service • Dial-in audio conferencing • Higher definition video • Workflow activities for UC • OCS 2007 • Anywhere Access • IM & Rich Presence • Most common voice features • Unified messaging • Audio and video conferencing • Desktop integration

OCS Server 2007 R2 Gartner Magic Quadrant for Telephony OCS Server 2007

Optimized IP Phones from Partners Price High Polycom CX3000 Polycom CX700¹ Mid Polycom CX600 Aastra6721 iP Polycom CX500 Aastra6725 iP Location Office desk (Low) Office desk (High) Common Area Conference Room • – Will be available in W14 • 1 – Last update

Microsoft recommends that Microsoft Office Communicator users use qualified communications devices, including phones, headsets, webcams and other devices that display the Optimized for Microsoft Office Communicator wordmark. This wordmark indicates that a communications device will provide a high quality user experience, with ”just works” installation, rich audio and video, and a lower total cost of ownership.List of Devices http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx Phones and Devices Optimized for Microsoft Office Communicator

Enterprise voice manageabilityConnecting from anywhere Call Admission Control E-911 Branch Availability • Emergency call and location conveyed from via centralized SIP trunk to 3rd party partner for PSAP routing • No P-ANIs required • Integrated Location Information Server (LIS) • Locations can be based on subnet, switch, port, WiFi access point • Mobility fully supported, for hard phones and soft phones • Survivable Branch Appliance (SBA) from multiple suppliers • Includes gateway and software in an appliance form factor • If WAN fails, branch clients use PSTN gateway in appliance for calls • If appliance fails, branch clients use data center as backup • Automatic failover and failback • Fully Configurable with locations, topology, links, and limits for voice & video • Dynamically enforced with full path assessed at session initiation • If session would exceed limits, re-route or failure • Voice calls may be re-routed to the PSTN • May use different links for voice and video if desired; e.g., re-route video over Internet

VOICE OCS voice networks with any PBX Direct SIP for signaling G.711 & other standard codecs CONFERENCING OCS conferencing connects to any PBX Direct SIP for signaling G.711 & other standard codecs PRESENCE OCS presence is available to any PBX SIP verbs to get and set presence Open InteroperabilityFor Customers not yet ready to replace PBX VOICE OCS user PBX user OCS PBX Direct SIP CONFERENCING PBX user w/ OCS conf OCS PBX Direct SIP PRESENCE PBX user w/ OCS IM/P SIP get and set OCS PBX Note: Voice and conferencing via certified gateway if PBX does not natively support Direct SIP

Streamlined server deployment Eliminated need for standalone mediation Co-location of all server roles except monitoring Data center disaster recovery options Single pool split across separate data centers Automatic failover to secondary data center Management Enhancements Web Management Console Integration of Response Group and Routing Helper PowerShell Automation Multi-level monitoring and alerting Hardware and software component Pool level via synthetic transactions End to end service level Architectural Enhancements

Developer PlatformIntegrateCommunicatorexperiencesintoapplications Drag and Drop UI controls • Silverlight & WPF support • Find/Browse people • View availability, photo, location • Check contact card • Click to communicate

Visit our official OCS Website http://www.microsoft.com/communicationsserver/en/us/whats-new.aspx Office Communications Server Team Blog http://communicationsserverteam.com/ Office Communicator Team Blog http://communicatorteam.com/default.aspx For more information

Unified Communications With Preview of Communications Server “14”