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Interaction design, industrial design, design management, service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design


Developing e services in a government authority

Developing e-services in a government authority service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

Different views on design in procurement and system development

Stefan Holmlid, Linköpings universitet, Linköping

Ann Lantz, Royal Institute of Technology, Stockholm


Project context
Project context service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

  • Procurement competence, 2001-2005

  • MAVB, 2006-2008

  • Enforcement authority in Sweden

    • Interviews (4 x 2)

    • Future workshops

    • Design workshops

    • Process workshops


System development

Explore service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

Define

Construct

Integration

Test

Contract

Req/architecture

Delivery

System development


Acquisition context

Explore service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

Define

Construct

Deploy

Maintain

Trigger

Decide/organize

Acquisition context


User centred system development
User Centred service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design System Development

Contract

UCD


User centred system acquisition
User Centred service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design System Acquisition

Interaction designer

Interaction designer


From project organization
From project organization service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

Proj man

IT person

Bus person

HCI person

Requirements


To process
To process service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

Contract

Bus dev

IT dev

Deploy


Competencies
Competencies service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

Contract

Bus dev

IT dev

Deploy

Business

Interaction design

IT

Interaction design


Activities
Activities service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

Contract

Bus dev

IT dev

Deploy

Contextual interviews

Prototypes

Personaes

Prototypes

Usability engineering


  • Balansen/info asymmetri service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

  • Sprider ut designarbete över en längre tidsrymd

  • Kan hitta synergi mellan processutveckling och design

  • Ger IxDs i SU higher ground


Actors
Actors service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design


Genomf rda studier
Genomförda studier service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

  • Organisationsmål & användbarhetsmål

  • Designmetoder och processer för beställare

  • Perspektiv på designarbete och roller

  • Kravgestaltning

  • Makt & ansvar


Dagens fokus
Dagens fokus service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

  • Pågående projekt med Kronofogden

  • Humancentrerad design (HCD) hos beställare

  • Design

    • gestaltande (prototyper,skisser, scenarier, personaes), kreativ, lösningsidentifierande, användarinvolvering, fokus på system i användning (estetik, funktion, ekonomi, konstruktion, produktion, konsekvens)


Kronofogden
Kronofogden service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

  • Intervjuer

  • Future workshops

  • Design workshops

  • Process workshops


Kronofogden1
Kronofogden service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

  • Utvecklingsprocess

  • Informations/kunskapsasymmetri

  • Designarbetet


Utvecklingsprocess
Utvecklingsprocess service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

  • DÅ: traditionell integrerad verksamhetsutveckling och IT-utvecklingsprocess

  • NU: starkare beställar/utförarmodell

  • +: designarbete


Informations kunskapsasymmetri
Informations/kunskapsasymmetri service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

  • Tydliggjord

  • D: lång UCD tradition

  • Integrerad process


Asymmetri hcd
Asymmetri & HCD service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

  • Förlängd tidsrymd

  • P: integrera design

  • D: ny kravdokumentation


Existerande designrelaterat arbete
Existerande designrelaterat arbete service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

  • Kontextuella intervjuer

  • Konceptdesign

  • Typanvändare

  • Scenarier


H gre l gsta niv f r designarbete
Högre lägsta nivå för designarbete service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

  • Hos IT-utvecklarna

  • Förväntan: prototyper, personaes, scenarier, storyboards, etc.


Tj nstedesign
Tjänstedesign service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design


Samarbeten acknowledgements
Samarbeten/Acknowledgements service design, information design, experience design, graphic design, furniture design, destination design, product design, ergonomics design, innovation design, packaging design, retail design, automotive design, eco design, sustainable design, user centred design, workplace design, inclusive design, instructional design, exhibition design, building design, interior design, brand design, architectural design, engineering design, fashion design, landscape design, urban design

  • Forskningsgruppen

    • Henrik Artman, Mattias Arvola, Ann Lantz, Stefan Holmlid, Ulrika Dovhammar, Anna Swartling, Per Sökjer

  • Konsortiet (då+nu)

    • Antrop, AstraZeneca, bank, Ericsson, FMV, Kronofogden, intresseorganisation, InUse, MetaMatrix, Migrationsverket, PA-consulting, Skatteverket, spelföretag, SVID, taxiföretag

  • Samarbeten

    • DSV Stockholms universitet, Sintef, SICS-gruppen, Medieteknik på Södertörns högskola, Uppsala UniversitetsMDI-grupp, Carnegie Mellon School of Design, Köln International School of design

    • Dekal, Effin, VERKA


  • Publikationer i urval

    Artman, H. (2002) Procurer Usability Requirements: Negotiations in contract development. Proceedings of NORDICHI 02. pp 61-70.

    Artman, H., Andersson, F. (2006). Communicating the Future business: A procurement. organization's understanding of their role in systems development. Workshop on E-government at NordiCHI

    Artman, H., Markensten, E. (2005). A Procurement Approach to Userinvolvement in E-government. Interact, Rome, Italy, Sept 2005.

    Artman, H., Markensten, E. (2004). Comparative Analysis of Usability Design in E-service procurment  International Conference on E-commerce, Lisbon, Portugal, December, 345-350

    Artman, H., Zäll, S. (2005) Finding a way to Usability. Cognition, Technology and Work.

    Borgström, E., Artman, H., Holmlid, S. (2001). Beställar- och leverantörsinteraktion i systemutveckling. Presented at STIMD'01.

    Holmlid, S. (2006). Interaction design and design management: Challenges for industrial interaction design in software and system development. Wonderground, Design Research Society International Conference, november 2006, Lisbon.

    Holmlid, S. (2006). Introducing white space in service design: This space intentionally left blank. Emergence conference. Emergence 06 - Service design, Carnegie Mellon.

    Holmlid, S. (2005). Service Design methods and UCD practice. In Proceedings from User Involvement in e-Government development projects, workshop at IFIP conference Interact, Rome.

    Holmlid, S., Artman, H. (2004). Shared Objectives. Position paper at workshop on Activity Theory and IT-Design, Copenhagen, Denmark, September, 2004.

    Holmlid, S., Artman, H. (organizers) (2002). Procuring usable systems: Key issues for systems development. Workshop at Nordichi 2002.

    Holmlid, S., Evenson, S. (2006). Bringing design to services. Invited to IBM Service Sciences, Management and Engineering Summit: Education for the 21st century. New York, October.

    Holmlid, S., Lantz, A. (2006). Developing e-services in a government authority: Different views on design in procurement and system development. NordiCHI workshop on User involvement and representation in e-Government projects. Oslo, October.

    Holmlid, S., Montaño, F., C., Johansson, K. (2006). Gender and design: Issues in design processes. In Proceedings from Women in information technology, University of Salford.

    Holmlid, S., Sökjer, P (2007). An investigation into the repertoires of service and interaction designers. Accepted to European Academy of Design 2007, Dancing with disorder: Design, Discourse & Disaster. April 2007.

    Lantz, A., Artman, H., Ramberg, R. (2005). Interaction Design as Experienced by Practitioners. Proceedings of In The Making. Copenhagen.

    Markensten, E. (2005). Mind The Gap: A Procurement Approach to Integrating User-Centred Design in Contract Development. Lic-avhandling. TRITA-NA-0447

    Markensten, E., Artman, H. (2004). Procuring Usable Systems Using Unemployed Personas. Proceedings of NordiCHI'04, Tampere, Finland, October, 13-23

    Holmlid, S., Artman, H. (2003) A tentative model for Usability Procurement. Project. In J. Jacko and C. Stephanidis (eds.). Proceedings of Human-Computer Interaction International. London: Lawrence Erlbaum Associated

    Persson, J., Stockhaus, A., Gulliksen, J., Artman, H. (2004). Genomlysning av Skatteverkets Verksamhets och IT-strategi. Feb, 2004

    Swartling, A., Dovhammar, U., Artman, H., Arvola, M. (2005) Förstudie om FMVs roll i Försvarets beställningsprocess. Feb, 2005

    Publikationer i urval


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