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e-government in France

e-government in France

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e-government in France

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  1. e-government in France ETSI, March 31, 2005

  2. Overview • Governmental actions to improve Internet • ADAE, a specific agency • ADELE Program • e-gov in Ministry of Interior • e-Health MINEFI/DGE/STSI march 2005

  3. French government program : RE/SO 2007 • The French government program was introduced by the Prime Minister in October 2002. • Second phase of the e-Administration. A priority is given to the dematerialization of the administrative procedures, starting with the most popular ones. • The Prime Minister asks each ministry to carry out per annum the dematerialization of two procedures. MINEFI/DGE/STSI march 2005

  4. RE/SO 2007 mains actions (1) • New legal framework to improve competition • Assistance to create new companies (Start Ups), ensure adequate security measures (e-payment & legal responsibility for content) • 1 PC for 3 secondary students or 2 university students - 1 PC in every household (help to buy - 1 PC for 1€/day) • Broadband networks & more public internet access points • Investment in local authorities network by a state bank (Caisse des dépôts et Consignations) for 235 M€ MINEFI/DGE/STSI march 2005

  5. RE/SO 2007 mains actions (2) • Special fund for local internet services (100 M€ - CIADT 2003) • To develop new technologies complementary to ADSL by projects on alternative technologies (5 M€ - CIADT 2004) • Special focus on E-health, e-government, e-learning. • To create a special agency ADAE (2004) MINEFI/DGE/STSI march 2005

  6. 2003/2004 Broadband Take Off • Since 2002, prices decrease dramatically • 25% Householders have broadband. 6 793 249 subscribers in december 2004 • Regulator action to improve local loop unbundling MINEFI/DGE/STSI march 2005

  7. Broadband in Europe France leads Europe for Broadband 6 793 249 (ADSL : 6 293 249) in December 2004 / Germany :6 747 000 MINEFI/DGE/STSI march 2005

  8. MINEFI - key player in digital economy • e-signature: publicise e-signature provision, study archiving and time-stamping conditions • Dematerialization of public purchases & expenditure: using internet tools for public e-procurement • Legal equivalence of e-procedures • Audit & Control of e-transactions: technological intelligence network (e-watch) • International group, conference • Digital economy scoreboard MINEFI - Ministry of Economic, Finance and Industry MINEFI/DGE/STSI march 2005

  9. ADAE MINEFI/DGE/STSI march 2005

  10. ADAE PM agency created February 21, 2003 • modernise operation of administration to better meet needs of citizens • promote & co-ordinate initiatives, ensures follow-up & evaluation • support administrations for pegging, knowledge of offer & design of projects • work in close co-operation with ministries, local authorities, public organisations & users MINEFI/DGE/STSI march 2005

  11. Priority building sites for the e-Administration • to simplify the steps of the change of postal address, • to accelerate the procedures for associations subsidies, • to personalize the online services by setting up the site “mon.service-public.fr”, • to develop virtual counters of public services in the rural zones. MINEFI/DGE/STSI march 2005

  12. Encountered difficulties (1) • The information systems of the administrations • have to be interconnected, • but they are heterogeneous and uneasy to be upgraded. • The authorizations have to be managed : • who can do what for who ? • who can reach which information ? • The identification infrastructures have to be defined. MINEFI/DGE/STSI march 2005

  13. Encountered difficulties (2) • The availability of the services has to guarantee the capacity to manage a very high number of connections. • The back-offices have to be managed : • to which information (including the information coming from other administrations) the civil servants may have access to achieve their missions ? • The civil servants have to be formed and informed. MINEFI/DGE/STSI march 2005

  14. ADministration ELEctronique (ADELE) project • New government initiative - 2004/2007 • Review : 25 april 2005 (PM) • Imperatives • listen to users • make services accessible to everyone • establish trust of French citizens • improve performance while controlling State expenditure MINEFI/DGE/STSI march 2005

  15. Listen to users • Wide-ranging consultation • institutional • interactive • representative • Consultation process to continue throughout project set up - expert group & user panels MINEFI/DGE/STSI march 2005

  16. Make services accessible to everyone • New services accessible over internet by telephone (3939, one-stop online government information, over counter, by post) • Use of multi-service terminals or counters -particularly in rural areas • Administrative formalities simplified MINEFI/DGE/STSI march 2005

  17. Establish trust • Respect of privacy -no single identifying number • Choice of identification? - one department, one card  - same card for several services • 100% secure • Control of personal data MINEFI/DGE/STSI march 2005

  18. Improve performance while controlling State expenditure • 3 structural projects • Copernic (on-line tax payments) • Accord (State accounting system) • Helios (accounts application) • Increase productivity & develop new services without increasing costs • Creation of public central procurement agency to save 200m € by year starting in 2007 MINEFI/DGE/STSI march 2005

  19. 140 measures, 270 projects • Examples • Single change of address • ID card for administrative services • Civil Register • National Identity Card • Vitale Card (new development) • Public procurement procedures • Geographic data systems • Control of legal status http://www.adae.gouv.fr/adele MINEFI/DGE/STSI march 2005

  20. Scoreboard in february 2005 • Budget: 1.8 G € 2004/2007 • 20% of civil servants formation for e-gov application : 2 G€ • In Europe for some period: 1,65 G€ in Germany, 1,42 G€ in UK, 2 G€ in Italy&Spain • 27% projects finished in december 2004 - 31% in april 2005 MINEFI/DGE/STSI march 2005

  21. Difficulties • Political agenda is not technical agenda • Co-ordination between administration • Law evolution is slower than technical evolution • High level of investment when state budget in deficit. • Technical co-ordination between different political level MINEFI/DGE/STSI march 2005

  22. ADELE MINEFI/DGE/STSI march 2005

  23. Adèle 34 Gateway « Mon Service public » Servicio personalizado “mon service-public” Personalised service: "mon service-public"

  24. Functions • Internet Gateway = One online counter • User authentification. • Mains topics : • Personalization of information and services rendered by the administration with its citizens. • Accompanying the development of the e-Administration by the installation of a personalized portal. • Improve the relations of the citizens with the administration within the framework of the personalization of information and services. MINEFI/DGE/STSI march 2005

  25. Mon.service-public.fr MINEFI/DGE/STSI march 2005

  26. MINEFI/DGE/STSI march 2005

  27. Data • 10 090public internet sites in March 2005 (5 478 in April 2003) • > 90% of official forms available online • Government gateway www.servicepublic.fr as about 2 500 000 /3 000 000 visitors by month in 2004 MINEFI/DGE/STSI march 2005

  28. Adèle 4 Changement d’adresse • Cambio de domicilioChange of address

  29. Goals • One online declaration for all services Private partners : Bank . Telecom ... MINEFI Etc. Platform Min. Défense CAF MINEFI/DGE/STSI march 2005

  30. Inscription MINEFI/DGE/STSI march 2005

  31. Personnes MINEFI/DGE/STSI march 2005