Directness in Good-News and Neutral Message. Teacher – Shahed Rahman. ADJUSTMENT GRANTS. Good news in adjustment grant justifies directness. In a positive situations a message written in the direct order is appropriate Considering Special Needs . Considering Special Needs.
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Teacher – ShahedRahman
A slow and Negative Treatment
The Direct and Positive Technique
MAKE SURE YOU READ THE EXAMPLE IN THE BOOK !!!!!
Acknowledgments are sent to let people who order goods know the status of their orders.
Businesses usually acknowledge orders with form notes but they sometimes use letters.
Acknowledgments can serve to build good will.
Many companies use computer generated message for such situations
Give status of order, acknowledging incidentally
Include some goodwill- sales talk,reselling, or such.
Include a thank-you.
Report frankly or handle tactfully problems with vague or back orders.
Slow Route to a Favorable Message
Fast Moving Presentation of the Good News
PLEASE READ THE EXAMPLES FROM BOOK !!!!!
Begin Directly. What is Wrong
Identify the situation ( Invoice number, Product Information etc. ) in the text or in a subject line.
Present enough of the facts to permit a decision.
Seek corrective action.
End positively – friendly but firm.