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Assessing Student Learning Outcomes in College Union Programs and Services. Association of College Unions International Region 2 Conference SUNY Oneonta November 8, 2008. Presenter. Patricia Francis, Associate Provost for Institutional Assessment and Effectiveness SUNY Oneonta.
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Patricia Francis, Associate Provost for
Institutional Assessment and Effectiveness
“Student affairs professionals are educators who share responsibility with faculty, academic administrators, other staff, and students themselves for creating the conditions under which students are likely to expend time and energy in educational-purposeful activities.”
Focus on Objectives and Measures
Institutional effectiveness performance indicators
Documentation of all services and programs offered
Consideration of all constituents served
Tracking of use of services (and by whom)
Student satisfaction with services/programs
Direct impact of services/programs on students
Do you have a program/activity in place to bring about outcome?
Can desired change in students be measured?
How will you know you were successful?
Do external standards apply (i.e., in case of external accreditation/certification)?
Good example: “The employee effectively utilizes the eTime system to punch in/out and to review personal records.”
Poor example: “The College Union will emphasize to student employees the importance of reporting to work on time and keeping personal records.”
Good example: “Employees will demonstrate a good working knowledge of customer service principles and display these principles in their daily work.”
Poor example: “Our objective is to enhance students’ sense of and commitment to customer service.”
Good example: “Employees will demonstrate clear and accurate knowledge regarding the College’s policies and procedures for student employment.”
Poor example: “Students will attend workshop that focuses on college policies and procedures related to student employment.”
1. Normative/benchmark information whenever possible (external sources, own performance over time)
2. Locally collected data
Review and Examples
As a result of development opportunities, training and work experience, student employees will be able to:
Student employees will demonstrate the ability to: