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Gapura Overview

Gapura Overview. Profile. Ground Handling : - More than 55 Airports in Indonesia - 80 Mio+ Passanger globally - More than 50 Airlines customers (national & international). BUSINESS PORTFOLIO. Warehousing & Cargo Handling : Experts in Air Cargo Handling

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Gapura Overview

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  1. Gapura Overview

  2. Profile

  3. Ground Handling : • - More than 55 Airports in Indonesia • - 80 Mio+ Passanger globally • - More than 50 Airlines customers (national & international) BUSINESS PORTFOLIO • Warehousing & Cargo Handling : • Experts in Air Cargo Handling • 99,99% rate of Cargo Handling Performance • Certified and Professional staff • Other Services: • JOUMPA Airport VIP Service • Aviobridge Operator • Airport Lounge • Aviation Security and Flight Approval

  4. Vision To be a Leading Strategic Partner of Aviation Industry in Ground Handling and its Related Services. • Mission • To Provide Reliable Ground Handling and its Related Services in Creating Added Value for Customers and Other Stakeholders.

  5. Board of Directions Triyanto Moeharsono Director of Operation, Engineering, & Comercial I Dewa Gede Mahayana Rini Indrawati Director of Human Capital & Business Supports President & CEO Mohamad Reza Yunardi Director of Financial & Risk Management

  6. Legal Aspect & Government Regulation Gapura has accomplished Government’s requirement, certified by The Ministry of Transportation and assigned to operate related activities service of airport, as follows: Cargo and Mail Handling Aircraft Handling on The Ground Passenger and Baggage Handling 4. Warehousing

  7. Our Network : more than 55 major airports in Indonesia

  8. Our Customers (alphabetical)

  9. Our Customers (alphabetical)

  10. Operational Performance 2018 N/B Production Flight Passanger On Time Performance Production Flight Baggage Our Network Serving in more than 55 Major Airports in all over Indonesia Handle over 300.000 Narrow Body Flights in 1 year Handle over 59 million baggage each year Handle over 20.000 Wide Body Flights in 1 year 99,44 % rate of On Time Perfomance at all branches in 1 Year Help over 80 million passengers each year W/B

  11. Commitment

  12. IATA Ground Handling Partnership Validity: HDQ & CGK = until September, 16th 2019 DPS = until Agustus, 28th 2019 RA 3 = RA 3 = until May, 14th 2022 3rd Renewal IATA Safety Audit For Ground Operation (ISAGO) RA 3 Certification

  13. Ground Handling

  14. GROUND HANDLING Refer to SGHA 2008

  15. Based on global service standards: IATA (International Air Transport Association) Experienced in handling all type of aircrafts: commercial, cargo, private jets, and VVIP flights for heads of state Our client’s success is our success: Strive to be the best service provider in the eyes of our clients Ground Handling Deliver a high-quality service that trusted by: National and International Airlines Airlines served: More than 50 customers, national and international Types of handling: Un-schedule/Charter/Adhoc flight, Low Cost Carrier handling, Premium handling, and VVIP handling

  16. Ground Handling

  17. Ground Support Equipment Gapura’s commitment to preserving nature is reflected in the investment of modern GSE equipment with environmentally-eco friendlytechnology in the form of large tonnage equipment that meets Euro 3emission standards, and small tonnage electric equipment that is powered by pollutant-free or zero-emission batteries. Modernization of GSE also enhances operational & cost efficiency

  18. Cargo Handling & Warehousing

  19. Our Warehouse Customers (in alphabetical order)

  20. Cargo Handling & Warehousing • Call Center and Airline Customer Services • Special cargo handling • Warehousing • Rush Handling • Cold Storage Handling • Strong Room • 2 Dangerous Goods Rooms • AVI Room (Live Animal Room) • Special Load handling • Cargo Insurance (Export-Import) • Freight Handling (On/Off Airport) • Mail Handling • Document Handling (Import/Export) • Avsec & CCTV monitoring • Freighter Ramp Services/Transportation

  21. Cargo Handling & Warehousing • We safely handle goods, mail and documents; starting from the receipt and acceptance to the delivery for incoming and outgoing cargo. • Fullaccordance with International Civil Aviation Organization (ICAO) and International Air Transport Association (IATA) regulations. • “Strategiclocation” • Total 3 Warehouses: • 8,936 m2 • Integratea bonded warehouse zone • Dangerousgoods acceptance area with specially designed storage facilities. • Our warehouses are equipped with Dulal View X-ray scanning systems, digital scales. • Web-based security cameras (CCTV) to provide maximum security

  22. GAPURA WAREHOUSE • Cargo building • Cargo building • Cargo building 510Domestic 511 Export 540 Import

  23. Security at GAPURA’s Warehouse Web-based security cameras (CCTV) to provide maximum security • C C T V • Warehouse (Export) • Warehouse (Import) • Warehouse (Domestic) • Length of Recording = 90 Days 10 units 20 units 4 units

  24. Freighter Handling Experienced Chopper

  25. Freighter Handling Experienced Heavy Cargo (90 ton)

  26. Other Services

  27. Provides an additional Passenger and Baggage Service with convenient, comfortable and memorable experience during departure and arrival as well as on transfer at Airport

  28. Services Fast Track Meet & Greet Baggage Delivery Transfer Transportation

  29. Airport VIP Service

  30. Other Services • Airport Lounge • We believe that the pre-flight experience at the airport is just as important as the flight itself. We make available Airport Lounges in selected airports to provide guests with a more relaxing atmosphere, more spacious seating and fast wi-fi access as well as quality food and beverages; all to ensure an enhanced experience for passengers. ​ • Departure Hall, Supadio International Airport, Pontianak • Departure Hall, Radin Inten II International Airport, Lampung • Aviation Security • Various aviation security services and additional security service explosive trace detection di Soekarno – Hatta International Airportdan I Gusti Ngurah Rai International Airport • Flight Approval • We can help you in the handling of Flight Approval clearances in Indonesia, including: • Diplomatic Clearance • Security Clearance • Local Slot Time

  31. Learning Center • As part of our commitment to providing world-class services, we have opened a training center that fully complies with international aviation industry standards: • 1. Aircraft Service Course • 2. Cargo Handling Course • The Gapura Training Center has received recognition in the form of certification from the Directorate General of Civil Aviation, Ministry of Transport of the Republic of Indonesia, for the following courses: • GroundSupport Equipment Operators (CASR Part 139) • Safety & Security of Dangerous Goods Transportation (CASR Part 92)

  32. Aviobridge Operator

  33. Aviobridge Operator • Gapura employs highly trained and certified personnel to operate aviobridge at several airports such as: • SoekarnoHatta International Airport, Jakarta • Kualanamu International Airport, Medan, Domestic & International Terminal • Radin Inten II International Airport, Tanjung Karang Lampung • Depati Amir Airport, Pangkal Pinang • Sultan Mahmud Badaruddin II International Airport, Palembang • Minangkabau International Airport, Padang • Sultan Syarif Kasim II International Airport, Pekanbaru • Supadio International Airport, Pontianak • Sultan Thaha Airport, Jambi • Sultan Iskandar Muda International Airport, Aceh

  34. Flight Clearance

  35. Flight Clearance Arrangement • Aviation licensing services for non-scheduled flights from overseas, such as permission: • Overflying • Landing and / or • Remain overnight (RON) • In the territory of Indonesia. • The flight permit is valid for one flight according to agreed routes and schedules

  36. Line Maintenance (Joint Operation with GMF AeroAsia)

  37. GMFAA State of The Art Facility Up-to-date Facilities Hangar 1 Hangar 2 Hangar 3 22,000 m2 equipped with a purpose built docking platform for heavy maintenance of wide-body aircraft. 23,000 m2 dedicated to minor maintenance inspections up to A Checks. 23,000 m2 dedicated for Airbus A330 series and equipped with a purpose built docking platform for heavy maintenance. Hangar 4 GMF Fourth hangar has the capacity to accommodate up to 16 narrowbodyaircrafts undergoing maintenance at thesame time,while 1 line is dedicated for aircraft painting. 66,940 m2 Of built-up floor space & hangars

  38. OUR CORE COMPETENCIES GMFAA Core Competencies Line Maintenance Base Maintenance Engine & APU Maintenance Component Maintenance Cabin Maintenance Material & Logistics Services Engineering Services Learning Services

  39. Achievements

  40. KLM Royal Dutch Airlines • Appreciation to  ‘Great Support during Audit from DGCA with result NIL Finding’, submitted November 11, 2016 (DPS) • Korean Airlines (Cargo) • Certificate of Excellent Service Performance Operating Without Recordable & Serious Irregularities (CGK) • Thai Airways (Cargo) • Certificate of Outstanding Servicein Cargo Ground handling Performance (CGK CGO) • Royal Brunei Airlines • Commendation letter of Ground Handling Agent for Excellent Services Performances and minimizing irregularities (CGK) • Commendation letter of Ground Handling Agent for on time performance record and 2 years ramp accident free (CGK) Rewards and Recognitions Awards received on 2016

  41. Awards Received On 2017 • KLM Royal Dutch Airlines • Award For Supporting KLM Royal Dutch Airlines as Most Punctual International Airlines 2016, submitted 22 March 2017 (DPS). • Award For Achieving Target Standard Process Time 94.6% in 2016, submitted 22 March 2017 (DPS) • Award For Zero Incident & Accident 2016, submitted 22 March 2017 (DPS) • Award for Best Employee for KLM Dedicated I WayanDirgaArdiana, submitted 22 March 2017 (DPS) • China Airlines (CI) • Most Improved Station 2016, submitted April 21, 2017 (DPS). • Outstanding Performance 2016, submitted April 21, 2017 (DPS) • The Most Progressive Ground Handler for China Airlines 2016, submitted April 21, 2017 (DPS) • Certificate Appreciation 2016, for 25 years Loyal Business Partnership, submitted April 21, 2017 (DPS) • Appreciation for Dedicated Team for Account Supervisor of China Airlines I WayanBudiarta, submitted April 21, 2017 (DPS) • Japan Airlines (JAL) • Commendation for highly performance of service provided to Japan Air Self Defense Force (JASDF) for Japan Prime Minister Flight Mission March 31, 2017 (HLP) • Commendation No Ramp Accident for 21 years (CGK) • Korean Air (Cargo) • Appreciation for Outstanding Performance on April 23, 2017 (CGK) • Thai Airways (Cargo) • Certificate of Outstanding Servicein Passenger/Baggage/Ramp handling, submiited 01 April 2017 (CGK) • Air China • Appreciation for outstanding during handling VVIP, submitted 15 December 2017 (DPS/CGK) • China Southern Airlines • Appreciation for best performance Handling during Mount Agung Eruption in Bali(DPS)

  42. Thai Airways • Award for Outstanding Cargo Operations Ground Handling Performance for the year of 2017, submitted on July 2018 (CGK) • Award for Best Ground Handling Performance for the year of 2017, submitted on July 2018 (CGK) • Japan Airlines • Commendation No Ramp Accident for 22 years, submitted 01 February 2018 (CGK) • Korean Air • Award for Outstanding Performance, recognition of excellent service in the cargo handling performance during the year of 2017. The Award submitted on January 23, 2018 by K.H Park as a Area Manager Indonesia for Korean Air Cargo. (CGK) • Garuda Indonesia • Recognition of Honesty of performing Task, submitted on 09 February 2018 (UPG) • Qatar Airways • Platinum Awards of the Month and 8th Continuity Platinum Award as a Top Performing Station, submitted on June 2018(DPS). • Well-desrved Staff Recognition for DPS Team, submitted on September 2018 • Vietnam Airlines • “The Best Abroad Ground Handler” for period October 2017 until September 2018, submitted on November, 7th 2018 (CGK) • China Southern Airlines • Certificate of Achievement for Supporting China Southern Airlines, submitted on July, 18th 2018 • Embassy of The People’s Republic of China • Appreciation to Gapura for the warm hospitality and strong support accorded to the Chinese delegation during the visit of China Ambassador, submitted on May, 22th 2018 Awards Received On 2018

  43. Awards Received On 2019 • KLM Royal Dutch Airlines • Certificate of Achievement for Zero Incident & Accident 2017-2018 KLM Royal Dutch Airlines at NgurahRai International Airport, submitted on January 21st, 2019 (DPS) • Royal Brunei Airlines • Award of Excellence to PT GapuraAngkasaDenpasar Branch for Excellent Services, Continuous Support, and On Time Performances Throughout Year 2018, submitted on January 20th, 2019 (DPS) • Award of Achievement Ramp Accident Free 2014-2018 to PT GapuraAngkasaDenpasar Branch for Outstanding Performances in Ramp Activities and Achieving Ramp Accident Free for Four Consecutive Years 2014-2018, submitted on January 20th, 2019 (DPS) • Garuda Indonesia • Certificate of Appreciation to certify that PT GapuraAngkasa has been Most Improvement OTP for the Month September to December 2018, submitted on January 3rd, 2019 (DPS) • Certificate of Appreciation to certify “Zero Incident and Accident 2018” to PT GapuraAngkasa, submitted on January 3rd, 2019 (DPS) • Qatar Airways • Certificate of Recognition, awarded to GapuraDenpasar, in recognition of The Excellent Performance and Professional Handling Qatar Airways Flight during the Year 2018, submitted on January 28th, 2019 (DPS) • Thai Airways • Appreciation for Excellent Service to GapuraDenpasar in Year 2017-2018, submitted on January 2019 (DPS) • Certificate of Appreciation for Performance Excellence in Ground Handling to PT GapuraAngkasa. Gapura receiving an Outstanding Quality Ground Handling and Customer Service in 2018, submitted on February 1st, 2019 (CGK) • Hongkong Airlines • Certificate of Appreciation granted to PT GapuraAngkasa for “Zero Incident & Accident 2018”, submitted on January 26th, 2019 (DPS)

  44. Recognition from Clients Recognitionsfrom : Thai Airways Japan Airlines KLM Royal Dutch Airlines

  45. Recognition for Ground Handling In Recognition of : 27 Years of Loyal Business Partnership with China Airlines Best Ground Handling Performance for the year of 2017 from Thai Airways

  46. DAPENRA Building, 2nd Floor Jl. Angkasa, Blok B-12, Kav.8, Kota Baru Bandar Kemayoran, Jakarta 10610 T : 021 – 654 5410 www.gapura.id / marketing@gapura.id

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