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The FBI’s Software Development Failure

Luke Cortright. The FBI’s Software Development Failure. Agenda. Problem Statement Project Methodology Project Management Business Management Over-optimism Case Study Summary. Problem Statement. FBI dependent on automated case support system to manage its information

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The FBI’s Software Development Failure

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  1. Luke Cortright The FBI’s Software Development Failure

  2. Agenda • Problem Statement • Project Methodology • Project Management • Business Management • Over-optimism • Case Study Summary

  3. Problem Statement • FBI dependent on automated case support system to manage its information • Serves only as a storage system • Bureau needs a new system • Started building one back in early 2001

  4. Project Methodology • Add GUI front end to present system => Completely replace system. • FBI utilized “guess and check” model; SAIC refused to inform FBI that it won’t get the job done

  5. SAIC was at fault because of the usual contractor reluctance to tell the customer “You’re screwed up. You don’t know what you’re doing. This project is going to fail. David Kay, Former SAIC Senior VP

  6. Project Management • Hazy goals • Intended “flash cutover” • Delivered buggy 730 Klock software in late 2003 • 400 major software problems discovered soon afterward

  7. A bunch of us were planning on committing a crime spree the day they were switched over. Matt Blaze, SAIC Review Team

  8. Business Management • FBI originally planned on building system in-house • Insufficient expertise • 5 different CIOs, 10 project managers, 36 contract changes • FBI upper levels disconnected from the project entirely

  9. Over-optimism • Aerospace Corporation reviewed SAIC software in early 2004 • Concluded software should be abandoned immediately • SAIC said additional functionality was embedded in their system, but turned off because the FBI never requested it

  10. Over-optimism (Continued) • Refusal to give up—continued on for four years • Software finally abandoned in early 2005

  11. $170 Million project failure Presently in $425 million contract with Lockheed Martin to produce Sentinel Case Management System by December 2009 Summary

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