Contents • Corporate Summary • Infrastructure Overview • Service Excellence • Technical Capabilities • Processes and Practices • Engagement Models • Global Delivery Model • Software Life Cycle Exposure • Success Stories • Reach Us
Corporate Summary • An established high-potential player, with a rich experience in developing bespoke products & applications for the desktop and the web. • Experience Spans multiple industry segments across the globe. • Programmers with experience on a wide range of tools, technologies and verticals. • Capability for delivering enterprise software and back office solutions benchmarked for on-time and on-budget delivery. • With proven ISO processes, agile methodologies and technological competence, we have emerged as one of the industry’s most dependable offshore partners.
Infrastructure Overview • Scalable offshore development center in India • 24x7 power back-up for uninterrupted power supply and seamless operations. • Security personnel deployment 24x7 with advanced security monitoring systems. • Confidentiality through electronic card based access control system. • Secure Internet, Intranet and e-mail access and network security by firewall, DMZ, IDS/IPS, Anti Spam. • International VOIP numbers for calling offshore development center in India. • High-end Servers on various platforms (UNIX, Linux, and Windows). • Branded workstations with latest configurations. • Structured Cabling for ideal performance. • Multiple ISPs services, each coming in from different locations, and different providers for uninterrupted internet access. • 3-tier security framework that consists of robust Legal, Physical, and Logical security measures.
Customer Management OffshoreCenter Facilitates Management on your behalf Work Instructions Work Instructions Onsite Team Virtual Team Work Together Collaborate Services - Virtual Team Set-up • Java, J2EE, J2ME Developers • .Net Application Developers • VB.NET Programmers • C# Programmers • PHP Programmers • Windows Mobile Programmers • Linux Programmers • Graphic and Web designers • Multimedia Developers • Share Point Programmers Team skill set includes
Business Requirements Drive Demand Code Development Software Requirements Solution Requirements Solution Features Fulfill Customer Deliver Bug fixing and change management Analysis & Design Testing Follows Dictate Services - Application Development • Database Application development • Mobile Application development • Software and Database Integration • Application Migration and Porting • Application Support and Maintenance
Services - Product Development Strategy Consulting • Technology evaluation • Functional consulting • Testing strategy Value Added Services Product Development • Requirements scoping • Architecture design • Prototyping • QA & testing • Beta testing • Release engineering • Integration with 3rd party products • Extension to web environment • Internationalization and localization • Technical documentation • User interface design • Develop connectors / adaptors Production Transformation Product QA & Testing • Application server and database migration • Re-engineering • Porting to new platforms • Migrating to new technologies • Installation testing • Functionality testing • Usability testing • Performance testing • Operations acceptance testing Production Support & Maintenance • Level 1/2/3 support • Bug fix and patch management • Service pack / version upgrade • Technical and functional enhancements • Performance tuning and optimization • End customer support • End of life support
Sharepoint Development Open Source Development E-Commerce Development Content Management Systems Development • Sharepoint Document & Content Management • Sharepoint Collaboration • Sharepoint Reporting & Analysis • Sharepoint Data Warehousing • Sharepoint Large scale Conversions & Interfaces • Sharepoint Deployment & Optimization • Sharepoint Maintenance & Support • Open Source Web Application Development • Open Source Product Development • Open Source Maintenance • Open Source Integration • Open Source Version Upgradations • Open Source Migration • Open Source Extension • Open Source Testing • Open Source E-learning Solutions • Open Source Content Management Systems • B2B (Business to Business) E-Commerce Solutions • B2C (Business to Consumer) E-Commerce Solutions • C2C (Consumer to Consumer) E-Commerce Solutions • Web (W-CMS) • Transactional (T-CMS) • Integrated (I-CMS) • Publications (P-CMS) • Learning (L-CMS) • Document Imaging Systems • Enterprise (E-CMS) Services - Web Development
Initialization Pre-Sale Delivery Support Analysis, Technical Docs Implementation Testing Project Monitoring Quality Assurance Services - QA & Testing • Setting up of Test Environments • Test Plan Creation • Test and Validation • Software Product Testing • Software Component Testing
Services - Business Process Outsourcing Data Entry • Data Base Creation • Data Entry of E-books • Data Entry of Surveys • Data Entry of Questionnaires • Data Entry of Company Reports • Data Entry of Insurance Claims • Data Entry from Scanned / Printed / Handwritten Source • Data Entry from Yellow Pages / White Pages • Data Entry of Dictionaries, Manuals & Encyclopedia • Copying, Pasting, Editing, Sorting, and Indexing • Update your Online Shopping Mall/Portal • Update your E-learning Courses/Portal • Managing your Online Product Demos and Trainings • Desk & Web Research • Customer Services • Product Knowledge • Technical Support • During and After-Order Processing • Ordering Assistance • Order Verification • Order Fulfillment • Billing Queries Chat Support • Insurance Claim Form Processing • Survey Form Processing • Market Research Forms Processing • HTML Forms Processing • CGI Forms Processing • ASP, JSP and PHP Forms Processing • Legal Forms Processing Form Processing • E-mail Forms Processing • Questionnaires Form Processing • Medical Form Processing • Online From Processing • Payroll Processing • Resume Form Processing • Feedback Form Processing
Processes – ISO Compliance ISO 9001 ISO 27001 What is it ? Benefits What is it ? Benefits • ISO 9001 is the internationally recognized standard for the quality management of businesses • It applies to the business processes that create and control the products and services an organization supplies • It prescribes systematic control of activities to ensure that the needs and expectations of customers are met • It is designed and intended to apply to virtually any product or service, made by any process anywhere in the world • Reduction in possibly damaging/embarrassing information leaks and failures • Total risk mitigation, security of brand equity • Reduction in costs due to fewer security incidents • Moves risk to third parties • Common policies and control across the whole organization • Increased staff awareness, involvement and empowerment • Better monitored and audited systems and information flows • The risk of prosecution is significantly reduced • Protects board, staff and organization • A risk assessment of the threats to an organizations/customer information assets • Selection and implementation of effective and relevant policy and control • Continuous review and effective improvement • Total information security risk management • Risk allocation, mitigation, transfer, assurance and acceptance • Protects the confidentiality, integrity and availability of organizational/third party information • Implementing a Quality Management System will motivate staff by defining their key roles and responsibilities • Cost savings can be made through improved efficiency and productivity, as product or service deficiencies will be highlighted • From this, improvements can be developed, resulting in less waste, inappropriate or rejected work and fewer complaints • Customers will notice that orders are met consistently, on time and to the correct specification • This can open up the market place to increased opportunities
Best Practices • Timely approval and sign-offs on all deliverables to meet the project deadlines • Frequent communication with client to avoid any requirement gaps in ongoing support/ project • Recruiting skilled and experienced people • Using the appropriate development process • Using source-control management • Applying sound estimation techniques • Breaking effort into mini-milestone tasks • Tracking all project hours • Providing project leadership
Engagement Models Time & Material Pay a fixed hourly rate for all the development work. Build – Operate - Transfer We build an offshore facility, operate the offshore facility & customize it as per the client needs & upon reaching maturity, we will transfer the complete ownership of the facility & resources on maturity. Cost Plus Pay for the actual infrastructure services cost plus a markup or profit margin and management support fee for the desired period. Project Based or Fixed Bid Pay a pre-negotiated fixed price for the complete project, which in turn is linked to well-defined deliverables.
Delivery Model - BPO Pre-Start Up Start Up Onsite Exposure • Understand Vision • Understand Client Business & Requirements • Identify Goals • Define Engagement • Establish SLAs • Determine Infrastructure of BPO/ KPO Model • Determine Resource Requirements • Review Processes • Setup Onsite Team • Understand Application • Begin Offshore Setup Steady State Transition Offshore
Software Life Cycle Exposure V-Shaped Spiral We have well defined software development approach and have a value proposition that includes faster turnaround times, trained pool of engineers with decent exposure to processes and best practices followed for the entire Software Development Life Cycle (SDLC). Waterfall Incremental Structured Evolutionary Prototyping Model Agile
Success Stories CRM Migration Project Collaboration System on Sharepoint Requirements Develop a project collaboration tool to handle the project spread over multi locations. Key Features Work Logs, Tasks Assignments, Team Management, Defect Logs, Document Management and Reports/ Customized Reports. Technologies IIS Web Server, .Net using C#, MSSQL Server 2008, Sharepoint Services 3.0 Requirements Migration from Oracle 10G and Oracle Portal to Open Source Challenges More than 1 million lines and 100 GB database Solution Postgres and JBoss Portal suggested successful migration Technologies Java, Apache Tomcat, JBoss, Hibernate, Postgres
Success Stories Real Estate Portal on Google® Technology Housing Societies Risk Management Requirements Re-develop legacy system set of modules that were developed earlier on Microsoft Access and Microsoft Visual Basic. The re-development needs to be done in .Net Framework 3.5 utilizing SQL Server 2005 as a backend Key Features Customer Service Intelligence, Balanced Scorecard, Risk Management, Service Progress Management Technologies .Net 3.5, Linq, jQuery, Sql Server 2005, Ajax, XML, TFS, Silverlight Requirements Visually stunning & functionally rich application for property management Key Features Interactive Mapping System, Complete Data Feed Integration, Maps & Photographs, Property Directory, Secure & Comprehensive Administration Technologies IIS Web Server, .Net using C#, MSSQL Server 2008, Enterprise Library 2.0
We're easy to talk to - tell us what you need. USA Office 6916, Castle Peak Drive, West Hills, CA 91307 India Office B-59, 1st Floor,Sector 63Noida – 201301,(NCR Delhi) iBoss Tech Solutions Pvt. Ltd. US Phone: +1-818-337-4553 UK Phone: +44 - 208-819-9751 India Phone: +91-120-3937314 Website: www.ibosstechsolutions.com Email: email@example.com