SIX SIGMA QUALITY TECHNIQUES. WHERE YOU NEED TO BE TO COMPETE IN THE NEW MILLENNIUM. Michael W. Piczak Dipl.T., B.Comm., MBA. THE MAIN ELEMENTS. DE FACTO, 6 SIGMA IS: . The search for and control of X’ s. GOALS OF 6 SIGMA. Defect reduction Yield improvement Improved customer satisfaction

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SIX SIGMA QUALITY TECHNIQUES...

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RECOGNITION OF & STATEMENT OF PROBLEM CHOICE OF FACTORS (Xi’s), LEVELS, RANGES SELECTION OF RESPONSE VARIABLE (Y) CHOICE OF EXPERIMENTAL DESIGN PERFORMING EXPERIMENT STATISTICAL ANALYSIS OF DATA CONCLUSIONS, RECOMMENDATIONS, NEXT STEPS

OUR BASIC RESEARCH PARADIGM • Enter data and editing same • Verify data integrity via Counts/Describe • Run Descriptives • Generate graphs & charts of data • Analyze ANOVAs • Run regressions, DOEs, GR&Rs

PEDAGOGICAL APPROACH • Lecture • Discussion, debate and argument • Videos • Hands-on exercises using general and company specific examples

TERMINAL PERFORMANCE OBJECTIVES As a result of taking this program, the participant will be able to: • Appreciate the scope of 6 Sigma practices in context of other company initiatives • Apply a variety of tools to solve problems

T.P.O.s CONTINUED... • Participate as a contributing member of a continuous improvement or problem solving team • Use Minitab as a data analysis tool

GETTING BETTER? • The need to measure in quantitative terms important • QS9000 demands it in terms of quality and effectiveness • customer satisfaction • quality levels (# non-conformances, dpu, dpmo) • cycle times • die change times