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ESAI TECH - Return Policy

All merchandise, unless otherwise indicated, may be returned within 15 days from the original invoice date for a refund. A Return Merchandise Authorization (RMA) Number is required for all returns. A 20% restocking fee will be applied to the items returned for refund/credit. These terms apply to all refunds. All products are shipped with a repair/replacement warranty period. Customers must inform Saitech of any order discrepancy within 7 days of the receipt of product, such as Non-working or DOA product, a damaged box, so that we can investigate and resolve the situation accordingly.<br><br>

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ESAI TECH - Return Policy

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  1. Welcome To ESAI TECH Your Trusted IT Solutions Provider

  2. ESAI TECH - Return Policy All merchandise, unless otherwise indicated, may be returned within 15 days from the original invoice date for a refund. A Return Merchandise Authorization (RMA) Number is required for all returns. A 20% restocking fee will be applied to the items returned for refund/credit. These terms apply to all refunds. All products are shipped with a repair/replacement warranty period. Customers must inform Saitech of any order discrepancy within 7 days of the receipt of product, such as Non-working or DOA product, a damaged box, so that we can investigate and resolve the situation accordingly.

  3. Special Exceptions: We DO NOT GUARANTEE ANY PRODUCT COMPATIBILITY and take no responsibility for the installation of the product and incorrect operation of your system. We will not be liable for any system, component, or peripheral including, but not limited to, mechanical or electronic damage, lost time, lost wage, lost revenue, or any other damage arising out of the use of, or inability to use our products.

  4. Damaged Items If you receive a damaged package, you must notify us immediately by phone 1-877-440-0256. Sending back damaged merchandise voids the shipping insurance and no credit will be given. Damaged packages must be held for five days with original packaging for the shipper to inspect.

  5. CPUs • OEM CPUs carry a limited 30-day warranty. • Retail CPUs carry a 3-year manufacturer warranty and must be serviced by the original manufacturer, except EOL/Discontinued Products. • Saitech will not cross-ship CPUs. • All defective and DOA CPUs will be replaced upon return. • CPUs can only be refunded within 15 days of the invoice date, and must be post marked within 15 days, no exceptions. • All refunds, including defective and DOA CPUs, will be charged a 20% restocking fee. • Saitech will not accept items that have been physically damaged or misused.

  6. Warranty Policy and Service: In all cases, you must have a RMA number. If Saitech is the warranty provider, you must obtain a RMA number from us. If a manufacturer or third party is responsible, you must obtain a RMA number from them. Please see the Manufacturer Warranty Section for full details. Unless otherwise noted, warranty terms apply only to merchandise shipped within the USA. Merchandise forwarded to other international locations may not be covered under the warranty. Please check with the manufacturer or warranty provider prior to purchase. Saitech Inc. offers warranty for replacement or refund as specified on the product page. All New Retail/New products carry manufacturer warranty except products, which are End-Of Life/ Discontinued/Obsolete.

  7. Contact Us - - - Address: 42640 Christy St, Fremont, California, USA 94538 Toll Free: +1(877) 440-0256 Local/International: +1(510) 440-0256 Email: customerservice@esaitech.com Website: https://esaitech.com/

  8. Thank You . . .

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