This PowerPoint will allow you to… • Describe what quality services and quality indicators are. • Identify how a statewide AT Act program can improve quality services by using quality indicators. • Identify quality indicator tools and resources for statewide AT Act programs to achieve quality services.
Quality Services • Quality Services are effective and promising practices that have been found to produce successful service outcomes for statewide AT Act programs. • By providing quality services, a program ensures that the AT Act mandates are implemented.
Quality Services • Work groups composed of staff from statewide AT Act programs developed lists of practices that they considered provided quality services for Device Demonstration and Device Loan programs. • The Pass It On Center developed Quality Indicators for Device Reutilization programs. • AFPs and Telework Loan programs are in the process of developing a list of practices for financial loan programs.
Development of Quality Indicators • The Lists of Quality Practices were converted into “Quality indicators.” • Elements of an Indicator: • Indicator Statement • Intent - providing context and explanation • Key Considerations – detail specific practices
Benefits of Quality Indicators • Quality indicators assist programs identify program strengths and areas needing improvement. • Use of quality indicators help increase the consistency of services among statewide AT Act programs. • Statewide AT Act programs can gauge their services by using quality indicator self assessment tools available online.
Self Assessment Quality Indicators assessment tools are available online for Device Loan, Demonstration, and Reuse: • Loan: https://resnacatalystloan.org/ • Demo: https://resnacatalystdemo.org/ • Reuse: http://www.passitoncenter.org/IQATReuse/ Assessment tools are for self-assessment and program planning purposes only.
Quality Indicator Areas for Device Loan • Statewideness and Comprehensiveness • Program Operations • Inventory • Support for Borrowers • Program Evaluation
Quality Indicator Areas for Device Demonstration • Statewideness and comprehensiveness of services • Access to quality technology • Conduct of effective demonstrations • Appropriate comprehensive referrals
Quality Indicator Areas for Reuse • Organizational Structure and Governance • Sustainability (and Program Outcomes) • Program Operations • User Services • Management • Human Resources • Marketing • Accounting • Supplier and Manufacturer Relationships • Emergency Preparedness
Quality Indicator Areas for Financial Loan Programs • Program Management • Program Performance • Program Operation
Quality Indicator Resources • Quality Indicators for Services Web page: http://www.resnaprojects.org/statewide/quality/index.html • Frequently Asked Questions about Device Demonstration and Device Loan Programs http://resnaprojects.org/statewide/quality/demo/faq.html • Topic Snapshot: Device Demonstration http://resnaprojects.org/statewide/devicedemo/snapshot.html • Topic Snapshot: Device Loan http://resnaprojects.org/statewide/deviceloan/snapshot.html • Topic Snapshot: Reuse http://resnaprojects.org/statewide/reuse/snapshot.html
For more information contact: RESNA Catalyst Project1700 North Moore Street, Suite 1540Arlington, VA 22209-1903Phone: 703/524-6686 Fax: 703/524-6630 TTY: 703/524-6639Email: Catalyst@resna.org Website: http://www.resnaprojects.org/