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In every organization, as systems evolve, processes naturally become more complex u2014 new tools get added, new people join, and new requirements come up. Soon, what once was a straightforward workflow turns into a web of overlapping tasks and dependencies. Process mapping helps us bring clarity to this complexity. <br>It provides a visual representation of how things actually work u2014 who is responsible for what, where information flows, and where the bottlenecks exist. This clarity enables better decision-making, faster collaboration, and stronger accountability.u201d
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Simplifying Complex Direct Selling Workflows through Effective Process Mapping Presented by: Sanjana V, Delivery Manager at Epixel MLM Software
About Epixel MLM Software Direct-selling & MLM technology provider. 90+ countries 450+ network marketing companies 100+ configurable features for MLM operations ecommerce integration, analytics, and automation
Webinar Objective Understand what process mapping is and why it matters Identify inefficiencies hidden inside workflows Learn key techniques and tools for mapping processes See how mapping improves performance, automation, and user experience
Why Process Mapping Matters As businesses grow, workflows naturally become complex New tools, people, and rules add hidden dependencies What was once simple becomes unclear and fragmented Process mapping brings clarity by showing: Who does what How information flows Where bottlenecks exist
What Is Process Mapping? A visual representation of how a process actually works Shows every step, decision point, input, and output Makes workflows easy to understand at a glance Helps identify: Redundant steps Unclear ownership Automation opportunities
Common Workflow Challenges Redundant or overlapping tasks Poor communication between teams Delays due to unclear ownership Data duplication across systems Limited visibility for leadership
Benefits of Effective Process Mapping Helps identify tasks suitable for automation Saves time and effort Improves collaboration across departments Ensures consistency in process execution
Process Mapping Techniques & Tools Techniques Flowcharts Swimlane diagrams SIPOC models Value Stream Mapping BPMN diagrams Tools Miro Microsoft Visio Lucidchart BPM platforms Draw.io
Real-World Example – Commission Workflow Commission workflows involve: Sales tracking Data validation Rule application Payout processing Without mapping, errors and delays increase Mapping highlights: Approval delays Data duplication Automation-ready steps Result: faster payouts and better transparency
Best Practices for Process Mapping Start with a clear objective Involve all stakeholders Keep maps simple and readable Focus on reality, not assumptions Treat mapping as a continuous activity
How Epixel Uses Process Mapping Every project starts with workflow understanding Existing processes are visualized and analyzed Bottlenecks and inefficiencies are identified Automation is applied where it creates maximum impact Solutions align with business goals, not just technology
Key Takeaways Process mapping turns complexity into clarity Visualization leads to better decisions Mapping is the foundation for automation and scalability If you can map it, you can improve it
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