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Unicenter NSM Debugging Tips & Tricks. Release r11. Abstract. The presentation covers Tips and Tricks that may help you overcome a few of the day to day r11 challenges. It is not intended to be a replacement for Customer Support. DIA Cgene.

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Unicenter NSM Debugging Tips & Tricks

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The presentation covers Tips and Tricks that may help you overcome a few of the day to day r11 challenges.

It is not intended to be a replacement for Customer Support

dia cgene
DIA Cgene

I have configured Agent technology to use DIA protocol.

How can I verify the communication?

aws orb dia communication
aws_orb DIA communication
  • On Agent Technology Node1
    • Execute cgrecv
  • On Agent Technology Node2
    • Execute cgsend <node1> <message text> <count>
  • This is to similar to cci send and receive tests
application services catalog
Application Services Catalog

The AIS local catalog is corrupted.

How can I recreate it?

recreate ais local catalog
Recreate AIS local catalog
  • Createcat Y
  • Tndaddnsp
  • Tndmastercat <mastercat server> <logfile name>
  • tndpublish
ais catalog missing
AIS Catalog missing

I have installed MDB on a dedicated Server with just WorldView Manager.

It is missing AIS local catalog. Why?

ais catalog missing11
AIS Catalog Missing
  • You must select one provider for the local catalog to be created.
  • If no providers are selected, Install process determines that there is no requirement for a local catalog.

NSM install process will compute the estimated size of the System Path Entry based on the components selected.

If this exceeds maximum system path entry size, the install process will not continue. Will UMP perform the same test?

system path length
System Path Length
  • Install process verifies the system path length will not exceed maximum allowed when the path is updated for selected NSM r11 components for Install.
  • If the length is likely to exceed the maximum allowed, the install process will insist on shortening the length or revising list of selected component.
ump install
UMP Install
  • If UMP is installed after NSM install, it does not check if the system path length is likely to exceed.
  • If it does exceed 1024 bytes allowed, the Agent Technology aws_dsm will not come up.
  • It will fail with wv rc=28
  • If this is the case, you will need to review the System Path entry such that it does not exceed the maximum allowed length
system path entry
System Path Entry
  • If you are uninstalling NSM, it is important to take a backup of Path entry.
    • path >mypath_backup.txt
  • Unicenter NSM includes the CA Dylan Socket Adapter, which adds a directory to the system PATH similar to the following "C:\PROGRA~1\CA\SHARED~1\Dylan\bin."
  • If any PATH entries are appended after this entry, when the Dylan uninstall runs it will be unable to remove its PATH entry. Intermittently, it may drop NON NSM entries, which may result in some of Windows Path entries being dropped as well.
  • This is InstallShield issue
dia debug
DIA Debug

How do I turn on debugging for DIA?

dia debugging
DIA Debugging
  • Update ukb.cfg and change LogLevel option
  • Update dna.cfg and change LogLevel option
dia ukb

How do I display the list of UKB?

  • Launch diatool from
    • C:\Program Files\CA\SharedComponents\CCS\DIA\dia\ukb\bin
dia ukb28

How do I ascertain the master UKB?

master ukb
Master UKB
  • Launch diatool.
  • Click on Grid Table
dia ukb32

What is the selection process for the Master UKB?

master ukb selection process
Master UKB Selection Process
  • Checks dna.cfg if OverrideSRV option is specified. If so, that will take the precedence
  • If dna.cfg is not updated, it will then check for SRV record for Master UKB.
cgene inquiry38
Cgene Inquiry

How do I list cgene identifiers?


How do I debug MDB logging delays?

logging delays
Logging Delays
  • Launch IPM, select Log Info.
  • Click on Headers tab
  • Review the status field
log file status description
Log File - Status Description


The log file is overly full while executing a consistency point (CP). The CP must complete before log space can be released. The status LOGFULL, ARCHIVE can also be displayed.


The log file becomes full and journaled transactions must be archived to free up log space. When the archiver is done, log space is released.


The log file has reached a limit where all database updates/deletes/inserts are stalled until enough space is reclaimed. The Warning field is also visible.


How do I determine the number of active connections?

This is to ensure, it does exceed the maximum allowed, which can then kill Netserver process

ingres startup
Ingres Startup

I manually started Ingres using ingstart command.

This is now preventing Agent Technology from updating the MDB.


worldview severity propagation service
WorldView Severity Propagation Service
  • The Severity Propagation is dependent on Ingres Service.
  • Agent Technology is dependent on Severity propagation registration.
  • If Ingres started using ingstart command without using –service option, Ingres service will not start.
  • This will prevent Severity Propagation from coming up.
  • Agent Technology will continue to wait for Severity propagation registration.
  • Use ingstart –service option to start the Ingres service as well.
  • If the Severity Propagation service is not started, then start the service after starting Ingres Service

What housekeeping maintenance should be performed on MDB?

mdb housekeeping
MDB Housekeeping
  • Review presentations:-
    • r11_Proper Care and Feeding of your MDB
    • R11_Backup and Recovery

I want to install WV Manager on Remote MDB.

Install process does not permit me to select WorldView Manager. Why?

local mdb
Local MDB
  • WVManager must be installed on the local mdb only since the severity propagation service must run on the local mdb

I am migrating from NSM 3.x to r11 but I was not able to select Ingres Server or Ingres Client and the installed complained that I was missing Ingres Client.


ingres not selectable
Ingres not selectable?

Does not allow any of the Ingres options to be selected despite Managers selected.

ingres not selectable56
Ingres not selectable?
  • This results in following message
non standard host name
Non-standard Host Name
  • If NSM 3.x server has non standard computer name (e.g, USCC06T2_NSM31 in the example), then Ingres will not be a selectable option during migration
installing from a remote session
Installing from a Remote Session

Are there any considerations for installing Unicenter NSM from a remote session?

installing from a unicenter remote control session
Installing from a Unicenter Remote Control Session
  • You can not install Unicenter NSM from a Unicenter Remote Control session if the host on which you are installing is a Unicenter Remote Control "managed host.“
  • This is because Unicenter Remote Control "managed hosts“ use the CA Message Queuing Service (CAM), which is a component of the Unicenter NSM installation, and CAM cannot be used and upgraded at the same time.
installing from terminal services session
Installing from Terminal Services Session
  • Installing from a mapped drive while in a Terminal Services session on Windows 2000 is not supported.
  • If installing on Windows 2000, install from a local logon session or use the full universal naming convention (UNC) path instead of a mapped drive.
  • This is due to Microsoft bug. Review Microsoft MSDN Knowledge Base article Q255582 for more information.
continuous discovery
Continuous Discovery

How can I change the continuous discovery polling cycle?.

continuous discovery polling cycle
Continuous Discovery Polling Cycle
  • By default, the Continuous Discovery agent has a one hour polling cycle (i.e., the status of the agent is updated once per hour). If you need to change this polling interval, edit the following registry key and restart the Continuous Discovery services:


questions and answers
Questions and Answers

Any questions?