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Introduction to the Field of Organizational Behavior

1. C H A P T E R. Introduction to the Field of Organizational Behavior. O N E. Cisco Systems and Organizational Behavior. Cisco Systems has leveraged the power of organizational behavior to becoming one of the world’s leading high technology companies. . Courtesy of Cisco Systems.

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Introduction to the Field of Organizational Behavior

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  1. 1 C H A P T E R Introductionto the Field ofOrganizational Behavior O N E

  2. Cisco Systems and Organizational Behavior Cisco Systems has leveraged the power of organizational behavior to becoming one of the world’s leading high technology companies. Courtesy of Cisco Systems

  3. What are Organizations? Groups of people who work interdependently toward some purpose • Structured patterns of interaction • Coordinated tasks • Work toward some purpose

  4. Why Study Organizational Behavior Understand organizational events Organizational Behavior Research Predict organizational events Influence organizational events

  5. Emerging Trends in OB • Globalization • Changing work force • Emerging employment relationships • Information technology and OB • Teams and more teams • Business Ethics

  6. Organizational Behavior Anchors Multidisciplinary anchor Organizational Behavior Anchor Open systems anchor Scientific method anchor Multiple levels of analysis anchor Contingency anchor

  7. Feedback Feedback Subsystem Subsystem Subsystem Subsystem Systems Anchor of OB Inputs Outputs Organization

  8. Intellectual Capital • Human capital • Knowledge that employees possess • Structural capital • Knowledge embedded in systems and structures • Customer capital • Value derived from satisfied customers, reliable suppliers, and others

  9. Knowledge Management Defined Any structured activity that improves an organization’s capacity to acquire, share, and utilize knowledge for its survival and success

  10. Knowledge sharing Knowledge dissemination Elements of Knowledge Management Knowledge acquisition • Individual learning • Environmentalscanning • Grafting • Experimentation • Training • Communication • Rewards • Sense making • Knowledge awareness • Empowerment

  11. Knowledge Mapping at Hewlett-Packard Hewlett-Packard relies on knowledge mapping so that employees can quickly identify what knowledge is needed and where it is located. Knowledge maps guide employees to what knowledge is important and where it can be found. Courtesy of Hewlett-Packard

  12. Organizational Memory Defined • The storage and preservation of intellectual capital • Includes both employee knowledge and embedded knowledge (structural capital)

  13. 1 C H A P T E R Introductionto the Field ofOrganizational Behavior O N E

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