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e-Government … bit by byte !. J Satyanarayana Principal Secretary IT & Communications Dept Govt of Andhra Pradesh,India. The World Bank, November 22, 2002. Agenda. e-Government Vision Strategies for success Success Stories eSeva APonline SmartGov OLTP eProcurement

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e government bit by byte

e-Government…bit by byte !

J Satyanarayana

Principal Secretary

IT & Communications Dept

Govt of Andhra Pradesh,India

The World Bank,

November 22, 2002

agenda
Agenda
  • e-Government Vision
  • Strategies for success
  • Success Stories
      • eSeva
      • APonline
      • SmartGov
      • OLTP
      • eProcurement
  • Service-centric approach
  • Connecting rural areas
the vision
The Vision

Andhra Pradesh will leverage IT to attain a position of leadership and excellence in the Information Age to transform itself into a Knowledge Society.

- McKinsey &Co (1999)

IT SECTOR HAS BEEN IDENTIFIED AS A MAJOR GROWTH ENGINE FOR AP’s ECONOMY

e government key stakeholders
e-Government – key stakeholders

Government

e-Government

Citizens

Business

ICT Industry

e government imperatives
e-Government Imperatives
  • Service-related
  • Access
  • Affordability
  • User-friendliness
  • Governance-related
  • Citizen-centricity
  • Transformation
    • Process Re-engg
  • Integration
  • Trust
  • Technology-related
  • Reliability
  • Scalability
  • Inter-operability
stages of e government
Stages of e-Government
  • Emerging
      • Web presence through a few independent official web sites
      • Information is limited, basic and static
  • Enhanced
      • Content is updated with greater regularity
  • Interactive
      • Users can download forms & contact officials
  • Transactional
      • Users can actually pay for services on-line
  • Seamless
      • Total integration of e-services across administrative and departmental boundaries
strategies for success
Strategies for Success
  • Preparation of e-Government Blue Print
  • Strengthening of Communication Infrastructure
  • Public-Private Partnership
  • Human Resource Development
      • Chief Information Officers
  • Service-centric Approach
  • Change Management

Content

Connectivity

the enablers of e government
The enablers of e-Government

We have designed appropriate architecture & frameworks in these 3 areas

Technology

Fulfillment of

Vision

Process

People

technology architecture
Technology Architecture
  • Technology Deployment
      • Backend
      • Middleware
      • Frontend
      • Standards
  • Communication Architecture
      • Backbone
      • Last Mile
  • Delivery Architecture
      • Self-service
      • Service Centres
      • Kiosks
process architecture
Process Architecture
  • Functional Architecture
      • e-Government blueprint
  • Process Re-engineering Framework
  • Resource Framework
      • PPP Model
  • Procurement Framework
      • CDE ( Coopetitive Development Environment)
  • Implementation Framework
      • 6 C Model
people architecture
‘People Architecture’
  • IS Organization
  • Chief Information Officers
  • Project-specific training
  • Change Management
the 6 c model

Implementation Framework

The 6C Model

Change Management

Champion !

Content

Competencies

Connectivity

CitizenInterface

Cyberlaws

Capital

success stories

Success Stories

eSeva

APonline

SmartGov

OLTP

e-Procurement

objectives of eseva
Objectives of eSeva
  • One-stop-shop for citizen services
  • Integration of G2C services through single window
  • Cost optimization for citizens & government agencies in the delivery of services
  • Transparency in delivery of services
  • Real time performance monitoring
eseva salient features
eSeva –salient features
  • 25 Service centres with 220 counters in Hyderabad
  • Implemented using the PPP model
  • 35 G2C services
    • Payment of electricity, water,
    • telephone bills
    • Payment of taxes
    • Ticket Reservations
    • Filing of Passport applications & IT Returns
    • Registration of birth/death
    • Payment by cash/cheque/credit card
  • 4 million transactions since launch in August 2001
    • Peak transaction level has crossed 42,000 a day
slide17

eSeva ARCHITECTURE

. . . . . . . . . . . .

3rd Tier

Departmental

Servers

( Gov. Depart. )

Leased Line

Sn

Central Router / Router Pool

S1

ISDN

Nodal Router / Router Pool

Leased Line

INTERNET

Firewall

2nd Tier

Printer

ISDN

LAN-1

( Control Location )

LAN 2

LAN 3

NMS

PDC/BDC-WAS

DB Servers

WAP Gateway

Web Server

DOT

Leased Line

Leased Line

1st Tier

( ICSC Location )

ISDN

ISDN

ICSC location- 12

ICSC location-1

Card printer

Router

Router

Counter

Terminals

With Printers

Counter

Terminals

With Printers

….

….

Kiosk

Kiosk

roadmap of eseva
Roadmap of eSeva
  • More citizen services to be added
  • All municipal areas in the state to be covered by March 2003
  • eSeva to penetrate to rural areas
      • In 2 years
  • Visit www.esevaonline.com for more details
ap online

APonline

.. the one-stop shop on the Internet

the scope of ap portal
The scope of AP Portal
  • Gateway to several web-sites
  • Integrated view of the Government
      • from the consumer’s view point
  • Information Services
  • Interactive services
      • Citizen to Government
      • Business to Government
      • Government to Government
  • e-Payment Services
the public private partnership
The Public Private Partnership
  • Tata Consultancy Services selected to partner Government of AP
      • Through an open process
  • MOU signed between TCS & APTS
      • On 16th March 2001
  • Portal launched on 23rd March 2002
  • Joint Venture has been formed
      • Equity structure - APTS 11 % ; TCS 89 %
      • Non-cash contribution by APTS
        • Through providing access to Government information
offerings of ap portal
Offerings of AP Portal
  • Publishing of information
      • Role & Functions
      • Contact details
      • Forms & Procedures
  • Development & Hosting of web-sites, web services
      • Standard rates prescribed for quick rollout
  • Collection of taxes & fees
      • Automated Accounting Services
  • e-mail services
  • Quality of Services enforced thru’ SLA’s
paperless office

Paperless office

“ I am a diehard. I still believe that can be achieved…Yet when you go to offices today, you don’t see that at all”

Bill Gates

April 17,2002

mission of smartgov
Mission of smartgov

To enhance the efficiency of business in Secretariat through

Workflow automation

&

Knowledge Management

And move towards a paperless Secretariat

the 4 core objectives of smartgov
The 4 Core Objectives of smartgov
  • Develop a User-friendly software
  • Enhance Productivity of 2000 employees of Secretariat
  • Prioritize work
  • Build a Product
status of smartgov
Status of smartgov
  • Partnership with TCS
  • 460 applications developed
      • 6 Core applications
      • 60 Common applications
      • 394 Departmental Applications
  • Project launched on 1 Nov 2002
  • Roll out to other offices planned
slide28

OLTP

..eSeva for rural areas

(Launched on Nov 14 ..

during the visit of Mr Bill Gates)

oltp eseva for rural areas
OLTP – eSeva for rural areas
  • A spectrum of 50 services provided thru kiosks at village level
  • Online updating of core databases
      • Vertical & horizontal integration for joined-up Government
  • Pilot under implementation in 2 mandals
      • Bhongir – using Microsoft architecture
      • Shadnagar – using Oracle architecture
      • Ready for launch
  • Replication over the entire state ( 1100 mandals) being planned
  • A few sample screen shots follow ….
features of oltp
Features of OLTP
  • Multi-purpose kiosk at village level as convenient delivery channels
  • Networked offices – joined-up government for response to citizen requests and needs
  • Focus on unified citizen ID and unified land information – shared across departments
  • Bridging the distance from village to state headquarters
  • Single point entry of data – integration from PDA to portal
  • Serving as delivery channel for APOnline services
slide33

OLTP NETWORK ARCHITECTURE

SHQ

. . . . .

. . . . . . . .

Tier 4

D1

D5

D1

D10

APSWAN

DB Server

. . . . .

D6

D10

INTERNET

. . . . .

Tier 3

D1

D5

DHQ

D1

.

.

APSWAN

WEB

DB Server

FW

. . . . .

D10

D6

D10

Tier 2

MHQ

Router Pool

Fiber Switch

Fibre Switch

Ethernet Switch

STO

AP Transco

WAS

Kiosk

Local Body

SRO

CTO

Hospital

PS

MRO

MDO&AE-PR

PDA

PDA

Tier 1

VHQ

OFC

. . . . . . . . . . . . . .

RAS at MRO

L L

UTP

PDA

PDA

Kiosk

Kiosk

Village 1

Village 10

Dialup

oltp replication approach
OLTP Replication - approach
  • eSeva is being replicated in all municipal areas with main servers at the district level
  • Plan to utilize infrastructure and services of eSeva at district level
  • Use the 5000 rural kiosks
      • Being created as micro-enterprises under a separate project
  • Aim at adding services progressively
  • Add kiosks as per market demand
estimated investment for rolling out oltp
Estimated Investment for rolling out OLTP
  • Phase I – Replicate in two full districts
    • Covering 7-8 departments that deliver key citizen services
    • estimate around $ 2 million in each district
  • Phase II – Replicate in remaining districts
    • Estimate around $ 30 million
  • Strengthening back-end services - $ 12 million
  • A Quick estimate - $ 46 million
  • PPP model recommended
      • With Govt participation ~ 60 %
      • Service Charges to be collected from citizens
e procurement

e-Procurement

.. ready to be launched

objectives of e procurement
Objectives of e-Procurement
  • Economies of scale through demand aggregation
  • Better value for money for government
    • GoAP procures products & services ~ Rs 8000 cr pa
  • Reduced cost of doing business for both government and industry
  • Increased transparency, monitoring and control in procurement process
e procurement approach
e-Procurement approach

We are here

Phase I

Analysis and Design

Phase II

Solution Selection

Phase III

Conduct Pilot

Phase IV

Roll Out

  • Analyse spend
  • Study business requirements
  • Assess supplier readiness
  • Identify high level technical and functional requirements
  • Develop business model
  • Functional requirements for the pilot
  • Creation of catalogs
  • Supplier adoption
  • Successful testing with one “sample” transaction
  • Training and documentation
  • Change management
  • Analysis of learnings
  • Roll-out plan
  • Departmental roll-out
  • Additional functionality roll-out
  • On-going operations, maintenance, administration
  • Solution evaluation approach
  • Solution selection
  • Identify select departments for e-Procurement pilot
  • Identify necessary third party solution providers
e procurement business model
e-Procurement- Business Model
  • PPP model
  • Partner for implementation selected through a competitive process
    • Consortium of Commerce one, Microsoft, Compaq & Antares
  • Pilot in 4 agencies in by Nov 2002
  • Concession period of 3 years
  • JV to be formed with GoAP within 9 months
  • Transaction fee payable to the partner
    • No guarantee on minimum no of transactions
roadmap
Roadmap
  • Establish e-Procurement system by Nov’02
  • Implement in 4 pilot departments
  • Expand to 10 more departments by March 2003
  • Form JV by March 2003
  • Capture major share of GoAP procurement
  • Visit our e-Procurement portal at www.eprocurement.gov.in …
other initiatives in ap
Other Initiatives in AP
  • e-Cops
      • Efficiency enhancement in Police dept
  • CARD
      • Digital registration of legal deeds
  • FAST
      • Automated services of transport department
  • APNET
      • Using satellite communication network for distance education, training ..
customer centric approach

Customer-centric approach

Paradigm shift from

system-centric approach to the customer-centric approach ..

slide43

EIMS

UMS

Education

MMIS

MAS

CARD

VASTIS

Civic

Services

Revenue

CMS

SMS

PRISM

CGRS

Excise

FAST

APNET

ICPS

Data Centre

e-Seva

PKI

HIMS

e-Health

eCOPS

Police

FACTS

Healthcare

HRMS

IFIS

smartcard

Core

Applications

e-Proc

eACB

CCMS

DIMS

Telemed

OLTP

Portal

SBMS

JUDIS

Welfare

Judiciary

GIS

SmartGov

Datawarehouse

Payment

Gateway

Kiosks

WCMS

e-Government Blueprint

.. an ‘inside out’ view

FIS

AGRIS

AnSys

Agriculture

LIFE

Business

InSys

PMS

Engineering

eCRM

e.Biz

PAX

CopSys

APIIS

@pfirst

MarkNet

slide44

Admission

Scholarship

Grievances

Registration

Returns

Student

Info

Citizen

Payments

Taxpayer

E-learning

Exams

Works

Services

Licenses

e-Payments

Delivery Channels

Health

Pensions

Medicines

e-Health

Senior

Citizen

Patient

Infrastructure

Government

Insurance

Old Age Home

HealthInfo

Telemed

Schemes

SHG’s

Benefits

e-Government

Applications

Poor

Women

Rights

Crime

Benefits

e-Government Blueprint

.. an ‘outside in’ view

e-Government Blueprint

Subsidies

Licenses

Returns

Prices

Advice

Rights

Farmer

Business

Children

Literacy

Child Home

e-Business

Credit

Subsidies

Helpdesk

e government target portfolio of services
e-Government Target Portfolio of Services

Farmer

31

Business

40

Citizen

45

e-Government

154

Vulnerable

16

Student

22

slide46

Information(10)

Apply Online(16)

  • Performance of Govt
  • Acts, Rules & GO’s
  • Forms & Procedures
  • Healthcare Info
  • Family Welfare Info
  • Public Works
  • Schemes & Benefits
  • Housing
  • Tourism
  • GIS
  • Regn of Birth & Death
  • Caste,nativity,income cert
  • Civic Services
  • Title deeds , mutation
  • New Power connection
  • Telephone Connection
  • Licenses
    • Arms, LL, DL,RC
  • FIR
  • Grievances & Complaints

Citizen

(45)

Payments(10)

Interactive(9)

  • Utility Bills
    • Power,water,
    • Telephone,Cellphone
  • Land Revenue
  • Property Tax
  • Road Tax
  • Penalties & fines
  • Income Tax
  • Savings
  • Birth & death Certificates
  • Pahani / adangal / PPB
  • EC’s , Copies of regd deeds
  • Valuation of properties
  • Telemedicine
  • Travel Booking
  • Enrolment as voter
slide47

Information(11)

Apply Online(8)

  • Weather
  • Crop management in drought
  • Irrigation
    • Water Levels
    • Schedule of releases
  • Input availability, prices
  • Extension info
  • Farmer Training programs
  • Agricultural prices/markets
  • Pest/ disease control
  • Rythubandhu scheme
  • Gopalamitra scheme
  • Inputs/ input subsidy
  • Crop Insurance
  • Licenses
  • Registration of Coop Society
  • Credit
  • Pattedar Passbook

Farmer

(31)

Payments(5)

Interactive(7)

  • Agricultural power bills
  • Crop loans
  • Insurance premium
  • Land revenue
  • Property tax
  • Grievances redressal
  • Seek advice on farm practices
  • Tele-agriculture
  • Online sales/ purchases
    • Inputs
    • Farm produce
slide48

Information(9)

Apply Online(10)

  • Acts, Rules & GO’s
  • Forms & Procedures
  • Policies
  • Incentives
  • Tax laws & procedures
  • Labour laws
  • Environment
  • Schemes & Benefits
  • GIS
    • Industrial estates
  • Registration of units
  • Infrastructure services
  • Title deeds
  • New Power connection
  • Telephone Connection
  • Incentives
  • Licenses
  • Clearances
  • Returns
  • Grievances & Complaints

Business

(40)

Payments(12)

Interactive(9)

  • Utility Bills
    • Power,water,
    • Telephone,Cellphone
  • Property Tax
  • Penalties & fines
  • Income Tax
  • Sales Tax
  • Customs
  • Central Excise
  • Loans
  • Provident Fund
  • E-Procurement by Govt
  • EC’s , Copies of regd deeds
  • Valuation of properties
  • Loans processing
  • Travel Booking
  • Online registration
  • Obtain profiles
  • Self-assessment of ST
  • Online customs clearance
slide49

Information(8)

Apply Online(6)

  • Educational Institutions
  • Residential institutions
  • Faculty
  • Benefits
  • Employment opportunities
  • Books
  • Rights
  • Sports & Adventure
  • Admission to Edl institutions
  • Admission to hostels
  • Scholarships
  • Loans
  • Employment registration
  • Bus Passes

Student

(22)

Payments(2)

Interactive(6)

  • Fees
  • Loan repayments
  • e-Learning
  • Distance education
  • Scholarships
  • Hall tickets
  • Exam results
  • Grievances
slide50

Information(6)

Apply Online(6)

  • Schemes & benefits
  • Gram sabha info
  • Employment
  • PDS
  • NGO’s
  • Insurance
  • Admission to hostels
  • Scholarships
  • Benefits
  • Loans
  • Formation of Self-help groups
  • Ration cards

Vulnerable

(16)

Payments(1)

Interactive(3)

  • Loan repayments
  • Benefit schemes
  • Pensions
  • Life Insurance
connectivity for rural areas

Connectivity forrural areas

APSCIN

Rural Internet Kiosks

the vision53
The Vision

ONE Network for

Government

&

Citizen

the mission of apsicn
The Mission of APSICN

To create an integrated information network spanning the whole state that is

  • Voice, Data & Video capable
  • Scalable
  • Built on Open Standards
  • Cost-effective
  • Reliable
  • Supportive of our e-Governance vision
  • Leading to single point of access to the citizen

And is, above-all

  • The best in the world
reaching out to rural areas
Reaching out to rural areas..
  • Creation of 5000 Internet kiosks in rural areas
  • Provision of G2C and B2C services
  • Micro-financing model
      • ~ $ 1000 per kiosk
  • Scheme to be implemented by March 2003
issues
Issues
  • Fuelling the engine ..
      • Funds needed for
          • Scaling of OLTP across the state
          • Rolling out SmartGOV
          • Creating Communication Infrastructure ( APSICN)
  • Creating an IS organization
  • Conducting a Cost-Benefit analysis of all major e-gov projects
  • Correcting imbalances in CARD, MPHS
value of zero
Value of Zero !!

1

Leadership & vision

Resources

Management

HRD

Infrastructure

0

0

0

,0

,0

0

0

Technology

BPR

Partnership