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E-Government. What is it? Scott County Website as Example. Introductions Definitions E-Government Survey E-Gov Tour Scott County. E-mail Intranet Internet Conclusions Questions & Answers. E-Government Presentation. Introductions.

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e government

E-Government

What is it?

Scott County Website as Example

e government presentation
Introductions

Definitions

E-Government Survey

E-Gov Tour

Scott County

E-mail

Intranet

Internet

Conclusions

Questions & Answers

E-Government Presentation
introductions
Introductions
  • Mitch TollerudWebmasterScott County Courthouse416 W. Fourth StreetDavenport, Iowa 52801(563) 328-3251mtollerud@scottcountyiowa.comhttp://www.scottcountyiowa.com
web enabling government
Web-Enabling Government
  • Transforming traditional government operations to integrated, Internet-based environments for improved public sector accessibility, efficiency, and customer service
  • Has become a primary objective for organizations across all levels of government.
  • Source: http://www.e-gov.com/events/2003/we_gov/
e government5
E-Government
  • E-Government refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government.
  • http://www1.worldbank.org/publicsector/egov/definition.htm
slide6
These technologies can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. The resulting benefits can be less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions.
slide7
Analogous to e-commerce, which allows businesses to transact with each other more efficiently (B2B) and brings public closer to businesses (B2P), e-government aims to make the interaction between government and the public (G2P), government and business enterprises (G2B), and inter-agency relationships (G2G) more friendly, convenient, transparent, and inexpensive.
slide9
E-Commerce has evolved already through four stages: 1) publishing, 2) interactivity, 3) completing transactions, and 4) delivery. To date, most e-government activity has centered on publishing.
what is e government
Solution

Process

Opportunity

Revolution

E-Mail

Intranet

Internet

Databases

Networks

A combination of the above

What is E-Government?
why e government
Why E-Government?
  • Improve internal processes
  • Eliminate redundancies
  • Enhance Customer Service
  • Do more with existing resources
e government strategy
E-Government Strategy
  • Your definition of e-government
  • A vision, concept, and plans for e-government
  • Specific goals and objectives that can be measured
  • Identification of policies necessary to support e-gov
  • A methodology for determining organizational readiness
  • A process for identifying and prioritizing e-government initiatives
  • A business model to sustain e-government initiatives.
funding plan
Funding Plan
  • Self-fund initiatives on a pay-as-you-go basis
  • Bond or other financing
  • charge transaction fees
  • Partner with third party providers
  • You can combine these options in a variety of fashions.
  • While advertising on and commercial use of the government web portal offer opportunities for revenue generation, these practices invite a host of legal issues for government to consider.
e government survey
E-Government Survey
  • Spring of 2002
  • Responded
    • 3,700 municipalities
    • 423 counties
  • http://www.icma.org
slide17
If “Yes”, which department has overall responsibility for the day-to-day management of your local government’s website?
slide18
Does your local government have a separate information technology department that is responsible for all information technology needs, including e-government?
slide19
Has your local government conducted a citizen survey to determine what online services residents and businesses want?
barriers to e government
Barriers to E-government
  • Lack of technology/web staff 65.7%
  • Lack of financial resources 57.1%
  • Lack of technology/web expertise 46.7%
  • Difficulty justifying return on investment 36.8%
  • Issues regarding security 41.7%
  • Issues regarding privacy 32.7%
  • Need to upgrade technology 29.8%
  • Staff resistance to change 15.8%
how has e government changed your local government
How has E-government changed your local government?
  • Has increased citizen contact with elected and appointed officials 47.5%
  • Has increased demands on staff 46.4%
  • Has changed the role of staff 36.9%
  • Business processes are more efficient 21.0%
  • Has reduced administrative costs 8.9%
  • Has reduced the number of staff 1.3%
slide25
60.2% of respondents indicated they develop e-government services in-house by local government staff.
  • 45.8% developed together by consultants and local government staff
  • 16.6% outsourced to Application Service Providers
  • 18.2% purchase programs from IT vendors and integrated into their databases
funding
Funding
  • 96.5% of respondents indicated they fund e-government efforts by general revenues
  • 6.8% use federal or state grants
  • 3.7% use transaction fees from services provided
  • 2.6% from municipal bond financing
  • 0.3% from risk-sharing (a private firm provides the application and receives a percent of the revenue)
  • 3.3% from other sources
examples of e government
Examples of E-Government
  • Scott County Website
scott county website
Scott County Website
  • Launched 1999
  • Currently average over 1,000 users a day (12,000 hits/day)
  • Website Committee
  • Webmaster hired July, 2001
e mail and e government
E-mail and E-Government
  • An underestimated element of E-government, E-mail is the best tool to quickly and cheaply deliver news and information to the masses
rules of e mail
Rules of E-mail
  • Email that you send represent you and your county. Responses to public should be professional and courteous
  • E-mail, like a postcard is not private and should never be used to transmit sensitive information
  • Embody rules in a County Policy
  • Post in a privacy policy online
e mail dos and don ts
E-mail Dos and Don’ts
  • Do not setup wallpaper backgrounds or unusual fonts.
  • Use formatting sparingly
  • If forwarding, remove unnecessary headers/signatures
  • Setup signature file with personal information and county web address
your e mail message
Your E-mail Message
  • Include original message in your reply
  • Make sure user email in TO: field
  • CC: or BCC: your supervisor
  • Include descriptive subject line (include agency name)
  • DO NOT TYPE IN ALL UPPER CASE
  • Address recipient with greeting such as “Hello”
  • Thank user for visiting your website
  • Refer to website links where possible (test links)
  • Invite follow-up with phone number and name
  • End response with “Sincerely, or Thanks”
  • If E-mail is returned, be sure to follow up
e mail lists
E-mail Lists
  • Setup media E-mail list (local & state)
    • All County press releases
    • Election results
  • E-mail lists
    • HR “Job Alert E-mail List”
    • Health Department – Health news
    • Secondary Roads – Construction
  • Sign up form on Internet
  • Include unsubscribe instructions in E-mail.
scott county job alert
Scott County Job Alert
  • There is an update or new job posting(s) to the Scott County Human Resources website. You can visit the webpage directly at http://www.scottcountyiowa.com/hr/There is also an application form on the website that you can print, fill out, and mail in.For other Scott County, Iowa information and resources, you can click on http://www.scottcountyiowa.com.Thank you for your participation in this service.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~You received this email because you requested to subscribe to the Scott County Job Alert Email Notice list. If you would like to be removed from the list, simply email webmaster@scottcountyiowa.com. Please indicate the name of the list, your name and email when unsubscribing. Thank you
use of intranet
Use of Intranet
  • 42.8% of local government have an Intranet
  • Can use webserver such as IIS, or simply .html pages on shared network space.
  • Uniform platform - Can control browser environment
what goes on an intranet
News & Information

Documents and manuals

General Policies

HR Policies

Forms

Purchasing

Health & benefits

Staff Birthdays

Retirements, weddings, & births

Local lunch menus

United Way campaign info

What goes on an Intranet
intranet
Intranet
  • Before true cost savings can be seen such as eliminating paper notices, and speeding up information delivery, EVERYONE must have access (and use) the intranet.
use of the internet
Use of the Internet
  • 74% of local governments have a website
  • Best way to deliver specific E-government services to public
  • Self-serve style
website committee
Website Committee
  • Form Website Committee with representatives from all your county departments.
  • No technical skills required
  • Representatives are your eyes and ears in departments. Relate information to and from departments.
mission
Mission
  • As with any venture, define a purpose, vision, goals and strategies for your website and online services
define audience
Define Audience
  • Audience
    • Residents / Tax Payers
    • Economic Development / Interests
    • Future Residents
    • Tourists
  • Local / Non-Local Audience
    • Not everyone visiting your website is local
    • Include area-codes, full addresses, etc.
    • Iowa vs. IA (?)
    • Assume ignorance
us versus com
.us versus .com
  • .us domain names
    • Standard
    • Secure – trusted as government address
    • Free
    • Strongly recommended
us versus com70
.us versus .com
  • What about a “.com”?
    • Recognizable with audience
    • Easier to remember
    • Could be used in addition to .us
  • .com,.org,.net domains can be all over the place, further confusing the public
  • Think carefully, you may have to live with this decision for a long time.
  • Market only one: the .us or the .com
setup feedback
Setup Feedback
  • Encourage feedback
  • Setup form on website
  • E-mail link is only half as good
  • Designate person to receive E-mails. Occasionally share with committee, department, and Board.
  • Respond in timely fashion
metrics
Metrics
  • Website Statistics
  • Hits
  • Visit / Users
  • Page View / Pages
  • Set a baseline
website promotion
E-mail signature

Voice mail

Letterhead

Business Cards

Press releases

Cross-linking

Pamphlets

Pens & pencils

Bumper stickers

Website Promotion
ada accessibility
ADA Accessibility
  • W3C – World Wide Web Consortium sets standards and guidelines
    • http://www.w3.org
  • Reasons to use
    • Social responsibility
    • Market share and audience reach
    • Efficient
    • Legal (http://www.w3.org/WAI/Policy/)
ada accessibility considerations
ADA Accessibility Considerations
  • Images and animations
  • Image maps
  • Multimedia
  • Graphs and charts
  • Scripts, applets & plug-ins
  • Frames
  • Tables
  • Insist your developer follow your expectation for ADA Accessibility!
conclusions
Conclusions
  • Empower employees to use Internet
  • Improve local Internet “experience”
contact
Contact
  • Mitch TollerudWebmasterScott County Courthouse416 W. Fourth StreetDavenport, Iowa 52801(563) 328-3251mtollerud@scottcountyiowa.comhttp://www.scottcountyiowa.com