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E-government

E-government. A Worldwide Perspective. Bruno LANVIN Senior Advisor E-Strategies The World Bank. Information, knowledge, globalization The case for e-government Lessons from experience. Singapore. Switzerland. New Zealand. United Kingdom. Czech Republic. United States.

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E-government

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  1. E-government A Worldwide Perspective Bruno LANVIN Senior Advisor E-Strategies The World Bank Rabat, June 21st, 2006

  2. Information, knowledge, globalization • The case for e-government • Lessons from experience

  3. Singapore Switzerland New Zealand United Kingdom Czech Republic United States Netherlands Ireland Australia Denmark Malaysia Finland Austria Norway Sweden Canada Slovenia Croatia France Israel The four wheels of globalization Source: Foreign Policy and A.T. Kearney (data for year 2004) Political Technological Personal Economic

  4. Is Globalization Slowing Down ? Globalization advanced briskly until 1997, when the financial crises that hit various developing regions weakened trade flows and undercut gains in global integration. So why did overall integration still increase during this period? Simple: Technology has become the engine of globalization. Technology factors: Percentage of population online, number of internet hosts per capita, and number of secure servers per capita Non-technology factors: Trade in goods and services, capital flows, and personal contact. Source: Foreign Policy and A.T. Kearney

  5. Shedding different lights at a complex set of issues Global Information Infrastructure Missing Link (Maitland Report) Digital Divide Empowerment Knowledge Content Applications Regulatory aspects Infrastructure 1985 1988 1991 1994 1997 2000 2003

  6. Bridging the Digital Divide • Connectivity is the prerequisite Benefits of web-economy impossible without adequate connectivity. • Competition is the vehicle Competition creates incentives for innovation and meeting customer needs. • Content is the value creator From ‘i’ to ‘e’, and from ‘e’ to ‘m’ and ‘k’ (infrastructure, e-economy, m-applications, knowledge-based competition).

  7. Readiness Access Usage Value

  8. ICT’s Impact on Growth Measurable or strategic ? ICT access (infrastructure, equipment, connectivity) Measurable ICT & sectoral improvement (e.g. education health, etc..) ICT & Knowledge Economy, Innovation ICT & Job creation, Productivity, Competitiveness, Wealth creation Strategic

  9. Why e-government ? • Better government • Delivering services efficiently (economic) • Delivering services to all (social) • Leading cultural change • New roles of governments (outsourcing) • Empowering citizens (democracy, governance) • Using local energies (local e-government) • Facilitating growth and competitiveness (SMEs)

  10. e-Government’s “International Trend” Govt Portals Level of Services not matched with Public’s demand Creating Values of Gov’t Services On-Line Services Reengineering of Internal Processes Simple Info. Provider Expectation Stable Services Initiation Reorganizing Moderate High Expect. 1993 2000 2003 2005 2010 (Source: Gartner)

  11. An example : Slovakia On-line services to citizens : 2004, 2005, 2006 2005 2006

  12. New Zealand e-Government Architecture

  13. Sri Lanka e-Government Architecture

  14. India e-Government Architecture

  15. Australia e-Government Architecture

  16. A customer-centered, IT-enabled Government CabinetOffice MBS Finance (State of Ontario, Canada) DELIVERY CHANNELS • Service Delivery Channels • use of technology • “no wrong door” access to OPS services • broader public sector: municipalities, health institutions, educational institutions, community agencies • private and public partnerships • private sector A Spectrum of Delivery Options Transactional Services ServiceOntario Government Information Centres Broader Public Sector Alternate Service Delivery Integrated Deliveryof Technical and SpecialistServices -One Window QUALITY SERVICE Ministries working in clusters for I&IT, Integrated Policy, Program & Service Management Human Services Community Services Economic Development Land and Resources Justice Intergovernmental Affairs & Local Government Strategic Direction, Controllership Shared Services Information & Information Technology Enterprise-Wide Business Support Services Audit

  17. Shared Services - Foundation Projects (State of Ontario, Canada) • e-HR (Workforce Information Network) • e-Recruitment • e- Learning • e-Financials (Integrated Financial Information System) • e- Purchasing • e-Travel • e-Tendering • e-Marketplace • Enterprise Portal Integration Strategy

  18. Public Sector’s Case : City of Seoul (Business Architecture – Top Hierarchical View) Citizen Various Organizations Citizen Corporation Government Agencies Affiliated Agencies Informatization in Daily Lives Industry Informatization Culture Welfare Gender Environment Industry Ministry of Government and Home Affairs • Cultural Art • Cultural Assets • Tourism • Physical Education /Youth • Social Welfare • Family Welfare • Elderly Welfare • Disabled Welfare • Gender Policy • Health Care • Sanitation • Environmental Policy • Atmosphere • Water • Waste • Parks • Landscape Architecture • Corporate Support • Employment • International Exchange • Commerce Support • Consumer Protection • Energy • Agriculture and Marine Product Logistics Autonomous Region Ministry of Health and Welfare Ministry of Culture and Tourism Audit Office of Waterworks Urban Affairs Planning Information and Communication • General Planning • Judicial Affairs • Organizational Structure • Financial Analysis • Budget • Inspection and Evaluation • Audit • Inspection • Prevent Irregularities • Informatization Planning • Informatization Operations • Informatization Implementation • Informatization Evaluation • Informatization Support City Planning Housing Ministry of Environment Seoul Emergency Operations Center • Housing Construction Guidance Management • Housing Construction Project Management • Housing Construction Administrative Support • Housing Environment Improvements • Collective City Planning • City Planning Project • Facility Management • Land Register Management Public Information /Relations Ministry of Agriculture and Forestry • Public Relations • Marketing • Public Information (Spokesperson) Industry Promotion Foundation Administration Ministry of Gender Equality Transportation Construction Fire Fighting Finances • Civil Petition Management • Autonomous Administration Management • Document Administration • Protocol Support Management • Office Building Maintenance and Management • Emergency Management Facilities Management Coporation Personnel • Protection Structure • Preventive Management • Fire and Disaster Prevention Administration • Construction Administration • Road Construction /Management • Construction Technology Management • Flood Control • Facility Management • Sewer Management • Transportation Planning • Transportation Facilities • Traffic Management • Transportation Means • Regulations • Tax Revenue Management • Tax Management • Property Management • Contract Management • Inspection Management • Accounting Management Ministry of Construction and Transportation • Employment • Education Training • Evaluation Reward and Penalty • Pay Subway Corporation Administration Informatization City Based Informatization Seoul Metropolitan Police Agency Seoul Women’s Foundation Autonomous Region Civil Servant Civil Servant Work-on-the-Move Civil Servant Work-at-Home Civil Servant Headquarter/Regional Office Civil Servant Head Office Civil Servant Seoul

  19. Public Sector’s Case : City of Seoul (Technology Architecture – Top Hierarchical View) Citizen Various Organizations Citizen Corporation Government Agencies Affiliated Agencies SIDC Disaster Recovery Center Access Point (Wireless Station) Internet Access Point (Hot Spot) Ministry of Government and Home Affairs SIDC CMS Server EAM V3EDM TSM/ESM Autonomous Region Ministry of Health and Welfare Infiltration Detection Seoul City Portal Web Server DRM Backup Server Network Scanner Seoul City Portal Server Ministry of Culture and Tourism e-SNOC Office of Waterworks Regional Administration Information Network Router VPN VPN Router Ministry of Environment Seoul Emergency Operations Center Daily Life Information System Ministry of Agriculture and Forestry System Management Server Unified Backup System Industry Information System Industry Promotion Foundation LDAP Server Ministry of Gender Equality EP Web Server SSO Web Server Back office Web Server City Based Information System EP Information CMS Server Facilities Management Coporation City Based Information Ministry of Construction and Transportation Administration Information Daily Life Information EP Server Industry Information Administration Information Subway Corporation EIS Server Back Office Web Server Zone Back Office Server Farm Seoul Metropolitan Police Agency e-Seoul Net Seoul Women’s Foundation Autonomous Region Civil Servant Civil Servant Work-on-the-Move Civil Servant Work-at-Home Civil Servant Headquarter/Regional Office Civil Servant Head Office Civil Servant Seoul

  20. E-Government Vision in Korea Present In 5 Years Service Integrated Contact Point Dept1 Dept2 Dept3 Dept3 Dept4 • Shared Use of Information • Integrated System Unique Function Dept3 Dept4 DeptN Dept1 Dept2 City/Province City/ProvinceMunicipality ↔ Municipality HR HR HR HR HR HR System Common Process Financial System Financial Financial Financial Financial Financial Audit Audit Audit Audit Audit Audit System Integrated IT Environment Common Platform System System System System System E-Government Network N/W N/W N/W N/W N/W

  21. Korea’s Objectives for e-Services 2008 2003 85% Online Work Processes 15% 10th 24th Business Support Competitiveness Under 3/year 10/year Number of visits to District Offices 60% e-Government Usage Rate 23%

  22. Institutional Models • Decentralised model – shared responsibility • Germany, Sweden, France • Coordination under President’s/PM’s office • UK, Italy, Japan • Lead ministry • US, Canada, Israel (Finance), South Korea, Australia, Romania, Slovenia (ICT Ministry) • ICT Agency within the Civil Service • Ireland, Singapore, Estonia, Bulgaria

  23. Institutional Models • No ‘one-size fits all’ • Interoperability framework • Coordination across ministries • Revenue streams • e-Procurement • Gateway • Data center

  24. Keys to success: what the experience of e-champions tells us • Leadership • Clear vision and action plan (e-gov strategy) • Communicating/sharing the vision • Strong client orientation • Measurement at all levels ( including performance management) • Investing in change

  25. ICT New business models Innovation Competition Globalization Global rules New players Local rules A new private/public dynamics Managing Human Resources Managing Knowledge Managing Expectations Managing Change

  26. Thank you for your attention blanvin@worldbank.org Rabat, June 21st, 2006

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