Agenda

2. Agenda 08:00 - Guests Arrive / Breakfast08:30 - Paul Masterton: Objectives for the day08:40 - Ian Gorst: The incentive to reform08:55 - Mike King: Vision and approach to e-Government09:10 - Neil Wells: Technical Components & Next steps09:30 - Paul Masterton to chair panel discussion/Q&A10:15 - Wrap up10:30 - Close

3. Objectives for the day Paul Masterton Executive Chairman, Digital Jersey

4. Industry Briefing Objectives • Understanding • Alignment • Support • Clarity • Industry preparation

5. Getting to this point • Discovery, visioning and business case phases complete • IS Outsourcing paper • Project implementation

6. What happens next • eGovernment Vision - Industry briefing Today • eGovernment – Approach to Delivery 02 May 2014 Objectives • Identify potential approaches to the procurement, delivery and maintenance of eGovernment technologies • Highlight potential opportunities and threats to delivery • Programme initiation May 2014 – Sep 2014 • Programme implementation – Phase 1 Oct 2014 – Mar 2016

7. The incentive to reform Ian Gorst Chief Minister, States of Jersey

8. Core vision and the approach to the Market Mike King Sponsor of E-Government Work StreamChief Executive – Economic Development

9. Customer Interaction 4% email averageface to face interactions required to report the same life event 6 Of customers would prefer to transact using e-channels 83% 1% social media <8% of transactions are online 10% letters/ forms Almost 40% of applications are made in-person / over the counter 39% of payments made are in person 93% of appointment bookings are in person > 1/3 of all applications are post / paper forms – with only 7% being submitted by email 22%phone calls

10. Channel Shift 75% Target channel shift to online services by 2018 Online services Target 75% by 2018 Customer portal Tell us once about a change or life event Single view of the customer 1 Better use of organisational intelligence Minimize transaction barriersand transaction costs Traditional channels Reduced to 25%by 2018 83% of customers surveyed said they would prefer to interact by email/electronic channels

11. E-Government Vision

12. Core themes of the vision Personalisation, Channel Choice “Tell us once” life events Individual customer profiles • Operational Effectiveness • Integrated Working across Departments • Secure data sharing • Mobile access & working Trusted identity Single Sign On Digital ID Enabling Infrastructure Fast /Efficient Communications Integrated Portal

13. The context for the technology changes

14. Key Programme Roles Key Programme Roles • e-Government Programme Governance – Provides the interface with the business to co-ordinate demands, programme management, establishment and running of the PMO, progress monitoring, risk and issue management, programme planning and service prioritisation. • Enterprise Architecture & Design Group – establishment of an enterprise level design authority. Developing and maintaining enterprise conceptual models and technical and process design standards to guide and assess delivery. Engaging in QA activity to ensure quality of delivery. • Senior Supplier - Manages supply of technical services to the Programme in a delivery model where multiple technical strands maybe delivered by different Partner organisations. Responsible for ensure the technical quality of the delivery. Departmental e-Government Requirements Demand e-Government Programme Governance Enterprise Architecture & Design Group Senior Supplier Digital Jersey Supply Supplier Community

15. Key Programme Roles Programme Timeline

16. Key Programme Roles Technical components & Next Steps Neil WellsProgramme Director of e-Government Work Stream

17. Key technical enterprise components Security services PORTAL Authentication Engine Payment Services Knowledge Management Content Management GIS & Digital Mapping Forms Engine eCRM Security Gateway ENTERPRISE BUS P2P HR JDE

18. Enterprise model for core customer and service data

19. Key technical enterprise components Senior Supplier Security services PORTAL Authentication Engine Enterprise Design Payment Services Knowledge Management Content Management GIS & Digital Mapping Forms Engine eCRM Security Gateway ENTERPRISE BUS Data Management P2P HR JDE

20. Potential opportunities to explore: • How to group and procure the work packages /components • Supplier arrangements industry considers appropriate to deliver each component • Consortium/alliance models • How delivery will relate to on-going support and management • The need for a senior supplier • How to embed discipline in enterprise technical design & data management

21. Next Steps Step 1 - IS sourcing paper response from market – Complete Step 2 - Market Discussions • Session 1: eGovernment Vision: Industry briefing – Today • Session 2: eGovernment: Approach to Delivery – 02 May 2014 Step 3 –Procurement Strategy • Corporate Management Board & Council of Ministers approval – May 2014 Step 4 – Formal Procurement Process • Invitations to Tender/Requests for proposal – June/July 2014 • Contracts late 2014

22. Panel: Questions & Answers Paul Masterton: Chair of Digital Jersey Ian Gorst: Chief Minister, SoJMike King: e-Government Sponsor, SoJNeil Wells: e-Government Programme Director, SoJIan Webb: Head of Information Services, SoJ

23. What’s next? • Share your views • Digital Jersey’s LinkedIn Group • Supplier considerations • Email to follow with details • eGovernment: Approach to Delivery - 02 May 2014 • Formal invitations to follow • See the Digital Jersey website for a copy of today’s presentation and further details

24. Thank You!