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Cotswold Medical Practice Patient Survey 2014: Results & Feedback

Explore the 2014 patient survey results from Cotswold Medical Practice, highlighting feedback on services, repeat prescriptions, appointments, and more. Find out about patient satisfaction levels and suggestions for improvements. Gain insights into the practice's performance and future enhancements based on patient input.

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Cotswold Medical Practice Patient Survey 2014: Results & Feedback

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  1. Cotswold Medical Practice Patient Survey Results 2014

  2. Methodology • Due to the excellent response last year, we used electronic technology again this year. • The link to the survey was sent to 800 patients by email, approximately 5,000 were sent a text inviting them to complete the survey on the practice website, and 200 paper copies were distributed in the surgery. Invitations were added to repeat prescriptions. • 485 patients completed the survey

  3. Number of responses = 485

  4. Number of responses = 481

  5. Number of responses = 400

  6. Comments on the system for obtaining repeat medication Number of patients commenting = 44

  7. Number of responses = 480

  8. Number of responses = 64

  9. Number of responses = 60

  10. Comments on the services available out-of-hours Number of patients commenting = 18

  11. Number of responses = 480

  12. Comments on the Practice Number of patients commenting = 121

  13. Comments on the Practice (2) Number of patients commenting = 121

  14. Feedback from the Patient Participation Group • The vast majority of patients seem very happy with the service – well done. • Please add an explanation about Nurse appointment booking on-line and repeat prescriptions to your web-site • Whilst appointments running late can be annoying, I understand that different problems require different lengths of time and 10 minutes is the average. • I know that if I need longer on occasion, I will get it • Please can reception let patients know if GPs or nurses are running late. • The practice is clearly struggling to cope with increasing demand

  15. Cotswold Medical Practice Patient Survey 2014

  16. Number of responses = 463

  17. Number of responses = 480

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