April 24th 2002 NERSC Outline Business Case Development John Littleton – NERSC Chair (0191-211-6585) David Hunter – Fren

1. April 24th 2002 NERSC Outline Business Case Development John Littleton – NERSC Chair (0191-211-6585) David Hunter – French Thornton (020-7976-2688) Stephen Davis – French Thornton (020-7976-2688)

2. The Challenge The OBC needs to deliver: • Real Business benefits - local authority • Real Business benefits - transport operators • Regional improvements - social benefits • Citizen benefits - service improvements • Modernisation improvements - e-Gov targets

3. The Approach Interview Members Infrastructure Providers (DTLR/ RDA/ RA etc…) Further consultation with NERSC members to develop/ review ideas Review approach to Outline Business Case with other national players – C’wall, So’ton, B’nell Produce Outline Business Case & present findings to NERSC Work with NERSC to take OBC through to funded procurement

4. The Business Model Variables Key factors driving the Business Model: • Organisational Structure • Smart Card Technology • Applications

5. Long List of Options The ‘Long List’ of options for the Business Model:

6. The Smart Card Value Chain The Value Chain Terminal Clearing & Security Infrastructure Settlement Management Network Infrastructure Scheme Data Operation Management Help System Marketing Application Income Management Apportionment Policing

7. The Smart Card Value Chain The Value Chain – A Complete System Terminal Clearing & Security Infrastructure Settlement Management Network Infrastructure Scheme Data Operation Management Help System Marketing Application Income Management Apportionment Policing

8. The Business Model - Overview

9. The Benefits The multiple benefits of the initiative: • Citizens • Easier access to local services within the North East region • Local Authorities • Improving the lives of citizens in the North East through electronic delivery of public services • Transport Operators • Delivering the benefits of Smart Card ticketing at a reduced cost • DTLR, One NorthEast, Regional Assembly • Significant infrastructure improvements to the North East region • Central Government • Enables e-Government transactions • A ‘win-win’ scenario for all stakeholders

10. The Programme Roadmap • Look for ‘quick-wins’ & implement asap Continue joint working with other smart card projects Outline Business Case presented to NERSC Group NERSC members report back to their respective organisations NERSC considers initial feedback from member organisations NERSC to make a decision on procurement process & timetable NERSC launch event (national/ local politicians present) Issue OJEC Notice Receive supplier proposals Contract drafted Contract award Commence programme implementation NERSC services go live – Phase 1 (Local A’s to decide on services) NERSC services go live – Phase 2 (Services to be decided) NERSC services go live – Phase 3 (Services to be decided)

11. Conclusions & Recommendations The NERSC initiative delivers: • Citizen benefits - service improvements • Business benefits - transport operators • Regional improvements - social benefits • Business benefits - local authority • Modernisation improvements - e-Gov targets • A ‘win-win’ scenario for all stakeholders     