MODULE 11 CONTROL AND CONTROL SYSTEMS. “What gets measured happens”. What is important to know about the control process?. What are some organizational control systems and techniques?. CONTROL AND CONTROL SYSTEMS Control Systems Module Guide 11.1.
“What gets measured happens”
grudges, humiliate people, or accept excuses.
getting burned again: “Don’t touch.”
Inflexible rule: “Don’t touch.”
play, a whim, or an emotion of the moment; it is a necessary rule of reason.
Four Absolutes of Quality Control
1. Quality means conformance to standards. Workers must know exactly what performance standards they are expected to meet.
2. Quality comes from defect prevention, not defect correction. Leadership, training, and discipline must prevent defects in the first place.
3. Quality as a performance standard must mean defect-free work. The only acceptable quality standard is perfect work.
4. Quality saves money. Doing things right the first time saves the cost of correcting poor work.
How to Calculate a Breakeven Point
Breakeven Point = Fixed Costs / (Price - Variable Costs)