1. NYS Ombudsman Program Complaint Data NYS LTCOP FFY 2015 Data

2. Complaint Venue NYS LTCOP FFY 2015 Data

3. Nursing Home Complaints by Category NYS LTCOP FFY 2015 Data

4. Most Frequent Nursing Home Complaints • Discharge/eviction (planning, notice, process) • Medications – administration, organization • Care plan / resident assessment – inadequate, failure to follow • Dignity/respect/staff attitudes • Failure to respond to requests for assistance NYS LTCOP FFY 2015 Data

5. Adult Care Facility Complaintsby Category NYS LTCOP FFY 2015 Data

6. Most Frequent Adult Home Complaints • Medications – administration, organization • Discharge/eviction - planning, notice, process • Dignity, respect – staff attitudes • Food service – quantity, quality, variation, choice, menu, utensils • Cleanliness, pests, general housekeeping • Resident conflict, including roommates NYS LTCOP FFY 2015 Data