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CONFLICT RESOLUTION - PowerPoint PPT Presentation

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CONFLICT RESOLUTION

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  1. CONFLICT RESOLUTION

  2. Conflict Resolution • Change is a part of life • With change comes conflict • Conflict is not always negative • Conflict is an important part of change • Conflict can allow for creativity and innovation as well as encourage productive discussions • Conflict is: • The consequence of real or perceived differences in mutually exclusive goals, values, ideas, attitudes, belief’s, feelings, or actions

  3. Conflict Resolution • Conflicts can occur due to: different personalities, cultures, and training • Types of conflicts: • Intrapersonal • Interpersonal • Organizational

  4. Conflict Resolution Methods • Avoiding • Accommodating • Competing • Compromising • Negotiating • Collaborating • Confronting

  5. Rules for Effective Conflict Resolution • Protect each parties self respect • Do not blame the problem on the participants • Allow for discussion from each member • Set ground rules • Encourage expression of ideas • Encourage active listening • Help develop alternative solutions