1 / 1

Enhancing Customer Engagement through Multichannel Collaboration Solutions

This presentation explores the latest advancements in multichannel customer collaboration, focusing on key solutions such as the Unified Email/Web Interaction Manager (EIM/WIM) and SocialMiner. We will discuss how these tools can transform customer interactions by providing seamless communication across various platforms. The session will also cover the integration of eGain with Cisco SolutionsPlus, offering innovative approaches to enhance customer support and engagement. Join us for a Q&A session to address any queries and consolidate your understanding of these essential technologies.

effie
Download Presentation

Enhancing Customer Engagement through Multichannel Collaboration Solutions

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Agenda • Introduction • Customer Collaboration for Multichannel Updates • Unified Email/Web Interaction Manager (EIM/WIM) • SocialMiner • eGainfor Cisco SolutionsPlus • Q&A • Conclusion

More Related