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eBSEG Mobile Queuing Solution

eBSEG Mobile Queuing Solution (on top of your traditional Queuing System) is great option for businesses that want to minimize customer wait time inside the branch and improve customer satisfaction.<br>eBSEG Queuing solution is designed to give your customers the ability to :<br>- Check which branch is empty/crowded thus making people load balance on branches a lot better. <br>- Book a queue number before moving to the branch and moving to the branch only when they are needed.<br>- Get notifications of the current queue number in the line & the estimated time<br>https://ebseg.com/Mobile-Queuing-Solution.html

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eBSEG Mobile Queuing Solution

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  1. Queuing the Way Customer Loves It https://ebseg.com/Mobile-Queuing-Solution.html

  2. People Hate Queuing - especially when standing to reserve their Position in Queue.

  3. Now People still Queue But without having to stand physically in Queue A Lot Better Customer Experience But Still Wait Times are Long

  4. Now People can Queue even before reaching the branch using their Mobile Phone to Reserve their Queue Position.

  5. ➢ eBSEG Mobile Queue System Solution is a that smooth interaction between organizations and their customers. ➢ eBSEG Mobile Queue System Solution is

  6. eBSEG Mobile Queuing Solution

  7. ➢ In Addition to Standard Queue that Customer can get from In Branch Kiosk a new Separate Queue is added for Mobile Queues ➢ Customer can get into Mobile Queue only through the Mobile App ➢ Customer can get a Mobile Queue Number from the Mobile Before Arriving to Branch ➢ Customer Can only do 1 Mobile Booking at a time ➢ Customer Can Cancel Mobile Booking from Mobile App

  8. eBSEG Mobile Queuing Solution

  9. Customer Download App From Store on his mobile. ➢ Customer selected nearest branch or selected branch he ➢ want to go to – and get clear info on Normal In. Branch Waiting Queue Length as well as Mobile Queue length for each branch. Customer uses App to get a Mobile Queue Ticket Number ➢ before arriving to Branch. Customer is advised how many people are waiting ahead ➢ of him.

  10. Customer Keeps getting updates on how many people are ➢ waiting ahead of him as he moves to the branch. If customer arrives to branch before his number is passed ➢ he gets into his slot normally. If Customer does NOT arrive to branch before his number ➢ is passed he is informed on his mobile that his number has passed and is given a Ticket Reservation Code that he can use on the Kiosk when he arrives to get a printed ticket or electronic ticket (on mobile) in the Mobile Queue.

  11. 2024 Awards Most Innovative Mobile Queuing Solution Award Gazet International Global Magazine Awards

  12. eBSEG Mobile Queuing Solution

  13. Mobile Queue System Solution Both in branch queue system user or mobile queue system user can benefit from Mobile Queue System Solution. Use to Access Existing Bookings.

  14. Find branch location faster! ➢ Facilitate to the customer finding nearest branch in easy and faster way. ➢ Customer selected nearest branch or selected branch he want to go to – and get clear info on Normal In Branch Waiting Queue Length as well as Mobile Queue length for each branch.

  15. Based on Current GPS Location Based on selecting an Area on Map Select from List or Map

  16. Avoid Crowded branches! With Mobile Queue System customer can view the number of waiting customers in the branch and current queue number having a service on the window!

  17. Customer uses App to get a Mobile Queue Ticket Number before arriving to Branch.

  18. Don't waste customer’s time on waiting! The customers updated with the tickets number ahead of them to avoid waiting in the branch.

  19. Save Customers Time! Alerts to notify both Mobile Queue number user and in branch queue number user to avoid wasting their time waiting in the branch.

  20. ➢ Moving into Branch Can be detected accurately by: ❑ iBeacon Device inside branch entrance (Recommended). ❑ or GPS Customer Location. ➢ The Mobile App through integration with In Branch Queue Management System is given an indication that Mobile Ticket Should be Called on Screen and Customer is given an indication to wait for his number to be called.

  21. If customer does NOT reach the branch in time Queue management System will skip his number and Give him an option to get a Book Code that he can use on the Kiosk when he arrives to get the next available Mobile Queue Number, Alert to notify customers that their queue number passed That’s not all…don’t miss Mobile Queue System benefits! Customer can have a Booking Code before arriving to branch, the customer must Confirm this code in the kiosk machine at branch to have a real queue number in Mobile Queue System.

  22. ➢ In Branch Customers can get their ticket from the Kiosk and Enter it into the Mobile App. ➢ This will let them know through the App how many people are in front of them. ➢ An will update them live on the movement of Queue. ➢ This will allow them to be freed from having to stay locked in place and can move around or have a refreshment and still be informed at the right time to go to their queue slot.

  23. Alerts to In branch Kiosk Queue System User.

  24. Save Customers Time! • Now will support Traditional in Branch Tickets. • And Getting Ticket for Mobile Booking.

  25. Traditional in branch Queue Number system

  26. eBSEG Customer Assistance Solution Users can Confirm on the Mobile Queue Number they got after entering the branch.

  27. Do you have any questions? marketing@ebseg.com.com https://ebseg.com

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