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Differentiating VIP Service - Adding the “WOW” Factor to your Service”

Differentiating VIP Service - Adding the “WOW” Factor to your Service”. BWBTA - July 2014 Presented by Tinu Ige, Perq Soleil. Past Great service for the price of a ticket Current- Cooperation Loyalty programs Concierge services (car, hotel, airline) Future – Convergence

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Differentiating VIP Service - Adding the “WOW” Factor to your Service”

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  1. Differentiating VIP Service - Adding the “WOW” Factor to your Service” BWBTA - July 2014 Presented by Tinu Ige, Perq Soleil

  2. Past • Great service for the price of a ticket • Current- Cooperation • Loyalty programs • Concierge services (car, hotel, airline) • Future – Convergence • Ultra service for the 1% • Apartment-sized space on aircraft • Single source for service VIP Service Trends

  3. TMC Services VIP Executive Service Platform (Concierge) • Dedicated or designated '24/7 VIP counselors • Reconfirmation of air, car, hotel bookings • Frequent flyer services • Flight upgrades, waitlist clearance • Companion travel bookings • Sold out' hotel resolution TMC Industry

  4. Can “flying” be fun? Hidden level of ‘truly VIP service” • First Class Travel o Premium Chauffeur Drive o Inflight experience • Business Class Travel o Airport experience o In flight experience • Economy Class Travel o Family experience o Mood lighting Airline Industry

  5. 24 hour concierge service • Premier access to unique occasions and events • Guest profile maintenance, allowing for personalized visits • Complimentary luxury hotel car access • Club lounge • Business Center /Comp Wi-Fi • Flexible check-in / check-out Hotel Industry

  6. Morning coffee or water • Morning paper • Meet and greet • $11M insurance on for clients • Reconfirmation for all bookings • Phone app • Background checks • Driving record • VIP agents Car Service Industry

  7. Loyalty Club Membership with Elevated Status • Upgrades • VIP Service • Meet & Greet • Rewards • Counter By-Pass/ Expedited Service at airports • Delivery to the client office • Luxury/ Exotic Vehicle Selection • Dedicated Account Managers for assistance with special requests and resolution of account concerns Car Rental Industry

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