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Enhancing Information Services through DigiAuskunft: Insights from the Leipziger Kongress 2007

Learn about innovative information dissemination methods at the 3rd Leipziger Kongress, emphasizing cooperation for improved services. Discover how Queue Agent, FAQs, and more boost efficiency.

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Enhancing Information Services through DigiAuskunft: Insights from the Leipziger Kongress 2007

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  1. Auskunft To Go Erfahrungen aus dem virtuellen Auskunftsverbund „DigiAuskunft“ Peter Mayr „Neue Formen der Informationsvermittlung“3. Leipziger Kongress für Information und Bibliothek 21. März 2007

  2. klassisch-bibliothekarische Dienstleistung

  3. Nicht sooo der grosse Wurf..

  4. Besserer Service durch Kooperation

  5. Was haben wir gelernt? Was haben wir gelernt?

  6. Queue Agent Ticket Bulk Action Lock ..... Ordner Bibliothekar Anfrage Sammelaktion Sperren .....

  7. Ein Drittel Informationsanfragen

  8. Autom. Rückantwort Benachrichtigung Sperren Baumansicht Weiterleiten Wissensbasis FAQs Notizen Warten Wiedervorlage Textbausteine Suche Statistiken Dokumentation Historie Eskalation ... Das ist OK so...

  9. Tragt eshinaus in alle Welt...

  10. Policy

  11. Wohl doch eher so...

  12. Rakim  OTRS

  13. Zufriedene BenutzerInnen

  14. Interessiert? • Handbuchhttp://digiauskunft.digibib.net/digiauskunft/manual/ • Emailmayr@hbz-nrw.de Besuchen Sie uns doch am Stand 0114! Fotos: Flickr Creative Commons Pool

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