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Universal Design Design Empathy. Dr. Hsing Mei Web Computing Laboratory Computer Science and Information Engineering Department Fu Jen Catholic University 11/13/2012. Design. Design Universal Design Design Empathy. Basic Design. Design Visual Design Interface/Workflow Design

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universal design design empathy

Universal DesignDesign Empathy

Dr. Hsing Mei

Web Computing Laboratory

Computer Science and Information Engineering Department

Fu Jen Catholic University

11/13/2012

design
Design
  • Design
  • Universal Design
  • Design Empathy
basic design
Basic Design
  • Design
    • Visual Design
    • Interface/Workflow Design
    • User Experience (UX)
  • 4DDesign Flow
    • 發現(Discover) : How? Why?
    • 定義(Define)
    • 發展(Develop):Interdisciplinary Brainstorming
    • 傳遞(Deliver)
universal design
Universal Design
  • Universal Design in Architecture and Physical Environments – design of structures that anticipates the needs of individuals with disabilities and accommodates these needs from the outset
universal design history
Universal Design - History

American National Standards Institute (ANSI)

1961: Specifications for Making Buildings and Facilities Accessible to and Usable by people with physical disabilities

Uniform Federal Accessibility Standard (UFAS)

Adapted ANSI standard for federally funded construction

Fair Housing Amendment

1988: Access guidelines to multiple housing units

Americans with Disabilities Act

1990: Mandatory conditions for public spaces

assistive technology
Assistive Technology
  • Assistive technology device is defined as “any item, piece of equipment, or product system, whether acquired commercially off-the-shelf, modified or customized, that is used to increase, maintain, or improve functional capabilities of individuals with disabilities.” – Assistive Technology Act of 1998
slide9

險升坡

險坡標誌,用以促使車輛駕駛人小心駕駛,設於道路縱坡在百分之七以上之路段。

slide10

小心落石

注意落石標誌,用以促使車輛駕駛人注意落石。設於易於發生塌方或落石危及行車之路段將近之處。

slide11

右側縮減

車道、路寬縮減標誌,用以促使車輛駕駛人注意前方車道或路寬將縮減之情況,設於同向多車道或路寬縮減路段將近處

slide12

路面顛簸

用以促使車輛駕駛人減速慢行,設於路面顛簸路段或特設跳動路面地段將近之處。

slide13

有柵門鐵路平交道

用以警告車輛駕駛人注意慢行或及時停車,設於車輛駕駛人無法直接察覺有柵門鐵路平交道將近之處。

slide14

危險標誌

用以促使車輛駕駛人小心駕駛。設於危險路段將近之處。本標誌下緣應設附牌,說明危險原因

slide15

路滑標誌

用以促使車輛駕駛人注意慢行。設於路面泥濘、冰凍等滑溜路段將近之處。

slide16

圓環標誌

用以促使車輛駕駛人注意慢行,讓內環車輛優先通行,視需要設於圓環將近之處。

slide17

連續彎路

連續彎路標誌先向左彎,用以促使車輛駕駛人減速慢行,設於路線具有反向曲線或連續轉彎。

universal design architectural principles
Universal Design Architectural Principles
  • Equitable Use
  • Flexibility in Use
  • Simple and Intuitive Use
  • Perceptible Information
  • Tolerance for Error
  • Low Physical Effort
  • Size and Space for Approach and Use
slide19
通用設計 7 原則

1. 公平使用:這種設計對任何使用者都不會造成傷害或使其受窘

2. 彈性使用:這種設計涵蓋了廣泛的個人喜好及能力。

3. 簡易及直覺使用:不論使用者的經驗、知識、語言能力或集中力如何,這種設計的使用都很容易了解。

4. 明顯的資訊:不論周圍狀況或使用著感官能力如何,這種設計有效地對使用者傳達了必要的資訊。

5. 容許錯誤:這種設計將危險及因意外或不經意的動作所導致的不利後果降至最低。

6. 省力:這種設計可以有效、舒適及不費力地使用。

7. 適當的尺寸及空間供使用:不論使用者體型、姿勢或移動性如何,這種設計提供了適當的大小及空間供操作及使用。

slide20
通用設計 3 附則

1. 可長久使用,具經濟性

2. 品質優良且美觀

3. 對人體及環境無害

equitable use
Equitable Use

The design is useful and marketable to people with diverse abilities

Provide the same means of use for all users: identical whenever possible; equivalent when not.

Avoid segregating or stigmatizing any users.

Provisions for privacy, security, and safety should be equally available to all users.

Make the design appealing to all users.

flexibility in use
Flexibility in Use

The design accommodates a wide range of individual preference and abilities.

Provide choice in methods of use.

Accommodate right- or left-handed access and use.

Facilitate the user's accuracy and precision.

Provide adaptability to the user's pace.

simple and intuitive use
Simple and Intuitive Use

Use of the design is easy to understand, regardless of the user's experience, knowledge, language skills, or current concentration level.

Eliminate unnecessary complexity.

Be consistent with user expectations and intuition.

Accommodate a wide range of literacy and language skills.

Arrange information consistent with its importance.

Provide effective prompting and feedback during and after task completion.

perceptible information
Perceptible Information

The design communicates necessary information effectively to the user, regardless of ambient conditions or the user's sensory abilities.

Use different modes (pictorial, verbal, tactile) for redundant presentation of essential information.

Provide adequate contrast between essential information and its surroundings.

Maximize "legibility" of essential information.

Differentiate elements in ways that can be described (i.e., make it easy to give instructions or directions).

Provide compatibility with a variety of techniques or devices used by people with sensory limitations.

tolerance for error
Tolerance for Error

The design minimizes hazards and the adverse consequences of accidental or unintended actions.

Arrange elements to minimize hazards and errors: most used elements, most accessible; hazardous elements eliminated, isolated, or shielded.

Provide warnings of hazards and errors.

Provide fail safe features.

Discourage unconscious action in tasks that require vigilance.

low physical effort
Low Physical Effort

The design can be used efficiently and comfortably and with a minimum of fatigue.

Allow user to maintain a neutral body position.

Use reasonable operating forces.

Minimize repetitive actions.

Minimize sustained physical effort

size and space for approach and use
Size and Space for Approach and Use

Appropriate size and space is provided for approach, reach, manipulation, and use regardless of user's body size, posture, or mobility.

Provide a clear line of sight to important elements for any seated or standing user.

Make reach to all components comfortable for any seated or standing user.

Accommodate variations in hand and grip size.

Provide adequate space for the use of assistive devices or personal assistance.

universal design1
Universal Design
  • Universal Design for Learning – design curricula with the needs of all learners in mind, so that, methods, materials and assessments are usable by all.
slide36

The Application of “Design Empathy” through “Contextual Inquiry” to “Orange Beneficence”

Prof (Dr.) YEN ChingChiuan

顏慶全

Division of Industrial Design

National University of Singapore

slide37

Good Design

Human Needs

Emerging

Technology

Social Trends

“To create meaningful innovations, you need to know your users and care about their lives.”

slide43

Source: http://perfectingmotherhood.wordpress.com/2010/07/09/graphic-designer-missing-cat-flyer/

slide44

Empathizing

  • Empathy is the foundation of a human-centered design process. To empathize, you:
  • Observe. View users and their behavior in the context of their lives.
  • Engage. Interact with and interview users through both scheduled and short ‘intercept’ encounters.
  • Immerse. Experience what your user experiences.
slide45

Empathy Map

THINK

SAY

FEEL

DO

Identify needs / insights

empathize
Empathize

Contextual Inquiry. go for stories. everyone should capture notes. Take pictures. do not rely on memory.

slide48

Phenomenology(現象學)

避免視而不見, 聽而不聞

Grass Anthropology(人類學)

senior obsevation
Senior Obsevation
  • Webcam 101 for Seniors....
    • http://www.youtube.com/watch?v=FcN08Tg3PWw
  • CNN Interview
    • http://www.youtube.com/watch?v=7wvvRIFOVAU&NR=1
slide54

underlying need:

(say do, think feel)

slide57

Mobility made possible

Achieving active independent living

R

eAble

slide58

Digital Magnifier

Digital Magnifier provides a direct interface between user and technology by having one single function – enlarging information shown on the screen like a traditional magnifying glass.

slide60

Rock On is a rocking chair designed for special needs children with Attention Deficit Hyperactivity Disorder (ADHD) who constantly need to seek vestibular stimulation in a classroom context.

slide63

Good Design Enables!

Bad Design Disables!