1 / 10

ENGL211-1203B-17 P3IP Colorado Technical University Connie Hutson 09 September 2012

ENGL211-1203B-17 P3IP Colorado Technical University Connie Hutson 09 September 2012. Professional Communications. Introduction.

dooley
Download Presentation

ENGL211-1203B-17 P3IP Colorado Technical University Connie Hutson 09 September 2012

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ENGL211-1203B-17 P3IPColorado Technical University Connie Hutson09 September 2012 Professional Communications

  2. Introduction • The impact and importance of effective communication in an organization is one that cannot go unmentioned. This presentation seeks to discuss cross-cultural communication and some of the communication problems in companies. Thesis • Communication has always being vital to the progress of any firm, therefore, communication problems need to be addressed as soon as they come up in order to ensure company progress. • Communication is important to any organization • Effective communication helps firms to achieve their goals faster and with much ease • Business managers have the responsibility of identifying communication needs, and strategizing on how to improve the communication between all relevant stakeholders

  3. Communication problems in firms • Failure of delegation of duties • Lack of a common code of conduct • Lack of an effective channel of communication • Lack of adequate information technology systems (Gopal, 2009). strategies and ways to improve cross cultural communication • Usage of modern technology and particularly the internet. For example, through use of Facebook and Twitter • Use of video conferencing to promote communication among people of different cultures (Lussier, 2012). • Understanding cultural diversity. This entails tolerating and accepting people from other diverse cultures • Promoting cultural awareness among people • Demanding for people to be culturally tolerant in the workplace (Smith, 2002).

  4. Use of non-verbal communication • The commonly used non verbal cues include;posture, gestures, facial expressions, eye contact and appearance • Physical appearance is a nonverbal cue used to judge the confidence of a person. • Eye contact improves engagement in people and tunes them into their communication with each other • Facial expressions often portray emotions • Managers need to understand the power of non verbal cues • Managers also need to align non verbal cues with verbal communication in order to be effective • Universal non verbal cues should be used to promote understanding by people of all cultures

  5. Bad news • Are hard to convey • Use of indirect form of communication (Ober, 2008). • An example: Non approval of a request for promotion • Indirect way of communication is easier and more appropriate for communicating bad news (Ober, 2008).

  6. Bad news • An explanation should be given • Explanation may lead to better understanding • Should be conveyed in a positive way • Positive conveyance may create a better feeling (Guffey& Loewy, 2012).

  7. Good News • The most appropriate way of communicating them direct form of communication • The rationale for this is to ensure precision and clarity. • Explanations are necessary • Easier to communicate • Relationships may be strengthened through these messages. • An example is; when informing employees of a pay rise or a bonus program (Lehman & DuFrene, 2011).

  8. Routine-request messages • Are often short and precise. • Conveyer passes the message directly • Few Words are used • May be conveyed through emails • Require polite language • An example of this is a message informing the supplier to deliver some products (Guffey& Loewy, 2012).

  9. Conclusion • Communication has always being vital to the progress of any firm, therefore, communication problems need to be addressed as soon as they come up in order to ensure company progress. • Without communication, all the functional areas of a firm can be ineffective • Essential communication tools need to be adopted by managers in order to boost understanding by people of diverse cultures and to increase general motivation in the workplace. To achieve this, problems in communication must be identified and strategies to deal with them structured. • Verbal and non verbal cues should also be used wisely by managers to promote effective communication if the firm. • In order to know whether communication is effective in your firm, ask yourself this simple question; How long does it take for you to know of a scheduled meeting?

  10. References • Gopal, N. (2009). Business communication. New Delhi: New Age International • Guffey, M. E., & Loewy, D. (2010). Essentials of business communication. Mason, OH: South-Western Cengage Learning • Guffey, M. E., & Loewy, D. (2012). Essentials of business communication. Mason, OH: South-Western Cengage Learning. • Lehman, C. M., & DuFrene, D. D. (2011). Business communication. Mason, OH: South-Western Cengage Learning • Lussier, R. N. (2012). Management Fundamentals: Concepts, Applications, Skill Development Mason. Ohio: Southwestern • Ober, S. (2008). Fundamentals of contemporary business communication. Boston: Houghton Mifflin • Smith, J. C. (2002). Stress Management: A Comprehensive Handbook of Techniques and Strategies. New York: Springer Publishers

More Related