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MANAGING OFFSHORE OUTSOURCING OF SOFTWARE TESTING

MANAGING OFFSHORE OUTSOURCING OF SOFTWARE TESTING. ROBIN POSTON, JUDITH SIMON, RADHIKA JAIN. Workshop on Advances and Innovations in Systems Testing May 7-8, 2007. What has been achieved. Review of related literature Determination of appropriate research methodology

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MANAGING OFFSHORE OUTSOURCING OF SOFTWARE TESTING

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  1. MANAGING OFFSHORE OUTSOURCING OF SOFTWARE TESTING ROBIN POSTON, JUDITH SIMON, RADHIKA JAIN Workshop on Advances and Innovations in Systems Testing May 7-8, 2007

  2. What has been achieved • Review of related literature • Determination of appropriate research methodology • Data gathering through interviews • Data analysis • Development of plans for next phase

  3. Interim results [1]Frequency—Number of Instances reflects the number of times the topic was discussed by interviewees. Due to the semi-structured format of the interview protocols, these frequencies do not reflect a weight of the issues but do reflect the number of times a topic was discussed. [2]Counts—are contained within 4. Management of vendors.

  4. Findings (1 of 2) • Need for transparency in contracts • Limited visibility of efforts spent by the vendors  difficulties in project planning • Need for disseminating best practices used in developing statement of work (SOW) • Diverse practices in how SOW are developed  diversity in managing offshore vendors  diversity in experiences/ perceptions in working with vendors • For example, inclusion of clauses for status monitoring and problem escalation on a regular basis • Addressing challenges in technological infrastructure setup

  5. Findings (2 of 2) • Communication with vendor and nature of work being offshored • Length of the vendor relationship influences communications • Increasing face-to-face interaction esp. when systems being tested are distributed and have complex interdependencies • Management of span of control with the offshore vendor employees • Increasing vendor work  more overhead costs in monitoring and controlling the work • Challenges with communicating changes that take place in the working environment • Clarifying expectations on vendor innovativeness • Cultural factors

  6. Next plan of action • Validation of interview findings: • Further analysis of interview results leading to an updated model of best practices • Development and administration of a survey for managers at other organizations to validate and update the model of best practices • Development of reports and academic publications

  7. Updated research model Software testing activities Task H1 Macro/micro vendor management H2 Critical business knowledge Vendor H3 Management of offshore vendors H4 Vendor services/ management H5 H6 Offshore culture, values, practices Offshore Remote management/ infrastructure issues

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