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Giving and Receiving Feedback

Giving and Receiving Feedback. EFFECTIVE FEEDBACK. Begin with a positive observation. Describe the behavior you observed. Explain the impact of the behavior. Describe the desired behavior. Give encouragement. EFFECTIVE FEEDBACK. 1. Begin with a positive comment.

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Giving and Receiving Feedback

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  1. Giving and ReceivingFeedback

  2. EFFECTIVE FEEDBACK • Begin with a positive observation. • Describe the behavior you observed. • Explain the impact of the behavior. • Describe the desired behavior. • Give encouragement.

  3. EFFECTIVE FEEDBACK 1. Begin with a positive comment. • Describe related behavior that has been helpful or positive • Reassure the person that you’ve noticed the good along with the issues • Give balance to your feedback

  4. EFFECTIVE FEEDBACK 2. Describe the behavior you observed. • Focus on the behavior, not the person • Be specific about the behavior • Avoid judging the person’s motives or intentions • Avoid vague, broad or absolute statements • Avoid emotional or hurtful language

  5. EFFECTIVE FEEDBACK 3. Explain the impact of the behavior. • How it affects you or others • Why the behavior has become a problem 4. Describe the desired behavior. • What you need or expect • What you’d like the person to do differently in the future

  6. EFFECTIVE FEEDBACK 5. Give encouragement. • Affirm the strengths of the individual • Express confidence in the person’s ability to succeed

  7. RECEIVING FEEDBACK • Listen carefully • Ask questions to clarify • Thank the person

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