Giving feedback. Tools of the Trade 21 st November University of Leicester Dr Adrian Hastings and Dr Rhona Knight.
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Tools of the Trade
University of Leicester
Dr Adrian Hastings and Dr Rhona Knight
Why bother with feedback? learning.’
What is feedback?
Key features of feedback
General principles of feedback
A feedback toolbox
Consider the practicalitiesWhat will we cover?
“Good, carry on,
seems to be
“Well that could
done better – why
did you not
“A good effort.
I could see how you
were drawing the
feelings out – I
wonder if you
got to the crux of
The beginning was awful, you just seemed to ignore her.
The beginning was excellent - great stuff!!
At the beginning you were looking at the notes, which prevented eye contact.
At the beginning you gave her your full attention and never lost eye contact – your facial expression registered your interest in what she was saying.What is it?
I saw you look at your watch learning.’ and thought you might be bored
I saw him talking with his hand over his mouth andwondered if he was lying
Rapid voice tempo
Slow steady breathing
I’d like you to use more open questions at the beginning of the consultation.
“Why not ask the patient at the beginning ‘How can I help?’”Point / Illustration
“There’s something very serious I have to say”
T learning.’ iming
ManageableTEAM Feedback Guidelines
Appropriate feedback is: learning.’