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Efficient Problem Management in e-Marker® for Markers and Administrators

This guide outlines how to manage and resolve issues within the e-Marker® system. Senior markers are tasked with addressing problems raised by fellow markers and can view images and full scripts related to these issues. When further complications arise, they escalate the situation to administrators. The process involves defining the problem, resolving it where possible, or parking the issue for later consultation. Key steps include marking the problem, viewing entire scripts, and appropriately describing issues for escalation.

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Efficient Problem Management in e-Marker® for Markers and Administrators

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  1. Problem management in e-Marker®

  2. Resolving problems • Senior markers can resolve problems raised by markers • Where there are further issues, these will be passed to the administrator • Senior markers can: • View image and comment from marker • View whole script

  3. Raising problems • Markers provide details of the problem:

  4. Raising problems • Click on Resolve menu to resolve problems:

  5. Choose Related Part

  6. Screen of problem to resolve

  7. Problem detail

  8. View whole script • Select the “View Whole Script” icon • A window will pop up displaying the whole script

  9. Resolving problems • The preferred way to resolve a problem is by marking it • Even by viewing the whole page, however, you may not be able to do so • Next steps: • Escalate • Park the problem

  10. Forwarding a clip • Where you are unable to resolve the problem, it must be forwarded to the administrators • Provide an explanation of why you cannot resolve the problem

  11. Parking a problem clip • Where you may need to consult with someone else regarding a problem, it can be parked • Effectively this puts the problem into “pending” • Provide a description or edit the current problem description of why you cannot resolve the problem

  12. Demonstration

  13. Problem management in e-Marker®

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