JOHN BURTON FOUNDATION. Participant Rights in THP-Plus: Developing a Meaningful Grievance Policy Online Webinar – March 19, 2009 at 10:00 am Presented by Reed Connell, John Burton Foundation Call-in phone number for live audio: (773) 945-1011 Access code: 220-444-839.
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Participant Rights in THP-Plus: Developing a Meaningful Grievance Policy
Online Webinar – March 19, 2009 at 10:00 am
Presented by Reed Connell, John Burton Foundation
Call-in phone number for live audio: (773) 945-1011
Access code: 220-444-839
THP-Plus legislation specifies that:
From law and regulation:
Going over and above what’s required:
“Grievance: a formal complaint, made in writing, and delivered to the Director of Programs.”
“A grievance is a written complaint made by a program participant. The grievance will be investigated and resolved through the following steps:”
“Complaint: a participant presents a complaint verbally to his/her Case Manager and, if resolution does not occur, to the Case Manager Supervisor”
“You have the right to file a grievance if you feel you have been discriminated against in any way.”
“You are entitled to file a grievance…if you are dissatisfied with a decision made by a staff member [or are] dissatisfied with the services provided to you…”
“A grievance can be about anything done or not done by staff or another participant that you feel affects you unfairly or unjustly.”
Clear, concise language
Specific about roles of individuals involved
Should provide recourse if conflict is with one of the individuals specified in the process
What can youth (and staff) expect at each step?
How will everyone know that a grievance has been resolved?
Toby Eastman: Director of Programs at Larkin Street Youth Services
Larkin Street’s programs are:
Emily Gay is Regional Manager for Contra Costa and Solano Counties for First Place for Youth.
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