1 / 7

REVIEW

REVIEW. The Seven Cs of Good Communication. The Seven C's of communication Design. LECTURE 07. The Listening Process. Listening has Psychological and Cognitive dimensions Hearing is a part of listening Selecting and organizing information Interpreting communication.

dextra
Download Presentation

REVIEW

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. REVIEW • The Seven Cs of Good Communication. • The Seven C's of communicationDesign.

  2. LECTURE 07 The Listening Process

  3. Listening has Psychological and Cognitive dimensions • Hearing is a part of listening • Selecting and organizing information • Interpreting communication

  4. Responding (eye contact, nodding, attentive posture, and questions and comments) • Remembering (we remember less than half a message immediately after we hear it and 35%of the message after 8 hours) • We have to exert effort to listen well

  5. Being mindful is being present fully in the moment • Don’t let your thoughts wander from the present situation • Do not impose your own ideas or judgments • When people sense we are listening they express their ideas in more depth • Being mindful is your choice

  6. As we listen to others we decide how to categories them (good friend, person in trouble, parent) • We evaluate whether they are upset, calm, open or close to advice etc. • We decide how to act accordingly • Focus on the words not the person

  7. Do not impose your own ideas on others • Do not try to correct or argue with them about what they feel • Exhibit an encouraging expression • Refrain from yawning • If you feel drained out after a talk then you have listened to the person

More Related