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CAL POLY UNIVERSITY OMBUDS OFFICE GLENDA BROCK, PH.D. BUILDING 1 -106 PowerPoint Presentation
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CAL POLY UNIVERSITY OMBUDS OFFICE GLENDA BROCK, PH.D. BUILDING 1 -106

CAL POLY UNIVERSITY OMBUDS OFFICE GLENDA BROCK, PH.D. BUILDING 1 -106

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CAL POLY UNIVERSITY OMBUDS OFFICE GLENDA BROCK, PH.D. BUILDING 1 -106

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  1. CAL POLY UNIVERSITY OMBUDS OFFICEGLENDA BROCK, PH.D.BUILDING 1 -106 “The road to daily happiness is not hard to find, it’s what we do for others that brings us peace of mind.” Author Unknown

  2. Got problems!!! • Not sure where to go? • Which way to turn?

  3. CAL POLY POMONA UNIVERSITY OMBUDS OFFICE Are you behind the 8 ball? Do you feel like you’re in a sinking boat? The Ombuds provides: an accessible, independent, impartial, informal, and confidential resource to assist you in the resolution of your problems and conflicts.

  4. What exactly does an Ombuds do? • Listens and discusses • Provides options.   • Answers questions.  • Explains University policies and procedures.  • Facilitates/mediates communication between people.  • Steps to resolve problems. • Provides trends or patterns of problems/complaints to the University President.

  5. Is there anything the Ombuds cannot do? The Ombuds WILL NOT: • Direct any University office to change a decision • Offer legal advice • Make decisions for you • Have a stake in outcomes • Be a part of any formal processes • Advocate for any party to the dispute.

  6. When should I visit the Ombuds office? • Go as soon as you feel there might be a problem. • Need to discuss a sensitive question or issue. • Feel you have been treated unfairly. • Help in just getting things started. • Situation requiring negotiation or facilitating communication.  • Unsure which policies, procedures, or regulations apply.    • When you are unsure of where to go or what options exist to solve a problem 

  7. Are there disputes the Ombuds Office does not address? • Disputes between members of the campus community and private individuals, such as, your significant-other, landlords, or parents. • Disputes involving formal processes with unions, disciplinary offices, or legal suits.

  8. What will I gain by coming to the Ombuds Office? • Insight into a complicated situation  • A clearer perspective on your issue or concern  • Enhanced ability to deal effectively with a problem  • Identification and clarification of options  • Effective communication skills to resolve interpersonal issues 

  9. What other services does the Ombuds Office provide? • Suggest changes in university policies and procedures  • Provide workshops for faculty, students, and staff.

  10. What does confidentiality mean? • Confidentiality of all dealings and communications with the office. • Issues regarding any disclosures of public safety, such as danger to oneself or others may not be kept. • Communications with the Ombuds is not a first step in a formal complaint to the University. • The Ombuds does not communicate with attorneys or have any other involvement in the matter once legal steps have been initiated.

  11. Confidentiality • No confidential or sensitive information is communicated by e-mail or voice mail. Confidentiality is maintained by the Ombuds and by you..

  12. COME TO THE OMBUDS OFFICEBuilding 1 - 106 A Confidential, neutral, informal and independent resource for the Cal Poly Campus Community. It’s better than complaining at the Fitness Center.