CAL POLY UNIVERSITY OMBUDS OFFICEGLENDA BROCK, PH.D.BUILDING 1 -106 “The road to daily happiness is not hard to find, it’s what we do for others that brings us peace of mind.” Author Unknown
Got problems!!! • Not sure where to go? • Which way to turn?
CAL POLY POMONA UNIVERSITY OMBUDS OFFICE Are you behind the 8 ball? Do you feel like you’re in a sinking boat? The Ombuds provides: an accessible, independent, impartial, informal, and confidential resource to assist you in the resolution of your problems and conflicts.
What exactly does an Ombuds do? • Listens and discusses • Provides options. • Answers questions. • Explains University policies and procedures. • Facilitates/mediates communication between people. • Steps to resolve problems. • Provides trends or patterns of problems/complaints to the University President.
Is there anything the Ombuds cannot do? The Ombuds WILL NOT: • Direct any University office to change a decision • Offer legal advice • Make decisions for you • Have a stake in outcomes • Be a part of any formal processes • Advocate for any party to the dispute.
When should I visit the Ombuds office? • Go as soon as you feel there might be a problem. • Need to discuss a sensitive question or issue. • Feel you have been treated unfairly. • Help in just getting things started. • Situation requiring negotiation or facilitating communication. • Unsure which policies, procedures, or regulations apply. • When you are unsure of where to go or what options exist to solve a problem
Are there disputes the Ombuds Office does not address? • Disputes between members of the campus community and private individuals, such as, your significant-other, landlords, or parents. • Disputes involving formal processes with unions, disciplinary offices, or legal suits.
What will I gain by coming to the Ombuds Office? • Insight into a complicated situation • A clearer perspective on your issue or concern • Enhanced ability to deal effectively with a problem • Identification and clarification of options • Effective communication skills to resolve interpersonal issues
What other services does the Ombuds Office provide? • Suggest changes in university policies and procedures • Provide workshops for faculty, students, and staff.
What does confidentiality mean? • Confidentiality of all dealings and communications with the office. • Issues regarding any disclosures of public safety, such as danger to oneself or others may not be kept. • Communications with the Ombuds is not a first step in a formal complaint to the University. • The Ombuds does not communicate with attorneys or have any other involvement in the matter once legal steps have been initiated.
Confidentiality • No confidential or sensitive information is communicated by e-mail or voice mail. Confidentiality is maintained by the Ombuds and by you..
COME TO THE OMBUDS OFFICEBuilding 1 - 106 A Confidential, neutral, informal and independent resource for the Cal Poly Campus Community. It’s better than complaining at the Fitness Center.