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Pier Oddone, Fermilab August 3 rd , 2009. Director’s Report FRA Admin and Ops Review . Outline. Science program: progress since last year Strategy and briefings to new administration Operations: IT restructuring ES&H and Take Five Campaign Cyber-security audit and Tune It Up Campaign

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Presentation Transcript
outline
Outline
  • Science program: progress since last year
  • Strategy and briefings to new administration
  • Operations:
      • IT restructuring
      • ES&H and Take Five Campaign
      • Cyber-security audit and Tune It Up Campaign
      • Implementation of IQA
      • Implementation of EVMS
      • Engineering Manual
      • Focus groups conclusions
  • Budgets: FY09, FY10 and ARRA

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress tevatron
Progress: Tevatron

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress tevatron1
Progress: Tevatron

Continued vital collaborations with many results

Achieved 1.8 fb-1, same as last year but in only 8.5 months

Have made the case to run in FY11, provided additional funding of $27M compared to previous plan

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress higgs at the tevatron
Progress: Higgs at the Tevatron

Sensitivity Projection (Region favored by Mtop, MW, … meas.s)

Higgs Mass (GeV/C2)

5

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress double tevatron data
Progress: double Tevatron data

~12 fb-1

9.3 fb-1

We are here

7.8 fb-1

Integrated luminosity (fb-1)

Real data for FY02-FY08

-

-

-

-

-

-

-

-

-

FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11

Luminosity Performance and Projection

4-5 fb-1 Results

Summer Conferences

Data Analysis (~3 fb-1)

~100 Publications / Year

~60 Ph.D.s / Year

6

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress lhc
Progress: LHC

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress lhc1
Progress: LHC
  • All magnets in the damaged sector are back in the tunnel
  • New circuits and wiring for the quench protection system: quenches will be detected much earlier
  • Two review committees: analysis and recommendations
    • Quench Protection System (half Fermilab members)
    • Overall Risk
  • Many more “bad splices”, especially in copper-to-copper splices in interconnecting busbars (suggested by QPS review committee)

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress lhc2
Progress: LHC
  • Additional sector (4-5) warming up: “to verify measurements at 80 K” – they check out
  • Two more leaks in two cold sectors found and understood. Partial warming to fix them means ready for injection in mid- November at best
  • Important for detectors to get some collision data at any energy
  • Fermilab’s contributions recognized by Bertolucci at the Users Meeting, Rolf Heuer at the European Physical Society meeting

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

slide10

CMS

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress neutrinos
Progress: neutrinos

Successful runs for both MINOS and MiniBooNE

First results on electron appearance for MINOS

No low energy excess in antineutrino running of MiniBooNE

MINERVA first detectors taking data

ArgoNeut first pictures

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress neutrinos1
Progress: neutrinos

Minos Far Detector

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress miniboone
Progress: MiniBooNE

Approaching 1021 POT

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress minos
Progress: MINOS

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress minos e appearance
Progress: MINOS e-appearance

With 3*1020 POT

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress what is q 13
Progress: what is q13?
  • Above: recent global fit to world data by Fogli et al. (arXiv:0905.3549)
  • q13 = 0 disfavored by ~2 s
  • Central value sin2q13 = 0.02 or sin22q13=0.08

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress nova groundbreaking
Progress: NOvA groundbreaking

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress nova groundbreaking1
Progress: NOvA groundbreaking

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress nova groundbreaking2
Progress: NOvA groundbreaking

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

slide20

The NOvA Collaboration

at Argonne National Lab, 25 April 2009

180 Scientists and Engineers from 26 Institutions

Argonne National Laboratory - University of Athens - California Institute of Technology - University of California, Los Angeles - Fermi National Accelerator Laboratory - Harvard University - Indiana University - Lebedev Physical Institute - Michigan State University - University of Minnesota, Duluth - University of Minnesota, Minneapolis - The Institute for Nuclear Research, Moscow - Technische Universität München, Munich - State University of New York, Stony Brook - Northwestern University - University of South Carolina, Columbia - Southern Methodist University - Stanford University - University of Tennessee - Texas A&M University - University of Texas, Austin - University of Texas, Dallas - Tufts University - University of Virginia, Charlottesville - The College of William and Mary - Wichita State University

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

slide21
NOvA
  • NOvA is optimized for the detection of νμ→νe and νμ→νe oscillations
  • NOvA is:
    • An upgrade of the NuMI beam intensity from 400 kW to 700 kW
    • A 14 kt “totally active” tracking liquid scintillator calorimeter sited 14 mrad off the NuMI beam axis at a distance of 810 km
    • A 215 ton near detector identical to the far detector sited 14 mrad off the NuMI beam axis at a distance of 1 km

MIPs

2.5 GeV νe + p →1.9 GeV e- + 1.1 GeV p + 0.2 GeV π+

20 cm

20 cm

MIPs

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

minerva prototype takes data
MINERvA prototype takes data

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

first argoneut lar tpc events
First ArgoNeut LAr TPC events

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

progress all other fronts
Progress: all other fronts

Particle astrophysics going well, both projects and new ideas. DES is on track

Key strategy to develop beamline to Homestake and high intensity source at Fermilab recognized in DOE

Will the funding be available over the next decade?

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

briefings to the new administration
Briefings to the new administration

Two hour briefing to Undersecretary Koonin and Office of Science Director Brinkman on general laboratory planning in April

One and half hour briefing to Director Brinkman last week specifically on the development of the neutrino program globally and at Fermilab

We have made needs clear: now administration has to decide what roadmap

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

ten year plan at the three frontiers
Ten-year plan at the three frontiers

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

facilities and experiments
Facilities and experiments

LHC

ILC or

Muon Collider

Tevatron

LHC

LHC

ILC??

LHC

LHC upgrades

Energy

Minos

MiniBooNE

LBNE

Mu2e

Project X+LBNE

Mu2e

n Factory

NOvA

MicroBooNE

MINERvA

Intensity

P Auger

DM: scalable?

DES

JDEM

DM searches

P Auger

DM Searches

JDEM

Cosmic

2018

2015

2012

Now

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

additional facilities and experiments
Additional facilities and experiments

Energy

NuSOnG

P-pbar

Tev FT

G-2

Anti-hydrogen

MiniBooNE II

Intensity

P Auger North

Holog. Noise

21 cm

Axions

P Auger North

Cosmic

2018

2015

2012

Now

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

budgetary needs over the decade

US costs will decrease with International Contributions.

National Needs

National Needs

Then Year $M

National Needs

Inflation

Budgetary needs over the decade

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

operational issues
Operational issues
  • Many issues are taking a lot of attention:
    • IT restructuring
    • ES&H and Take Five Campaign
    • Cyber-security audit and Tune It Up Campaign
    • Implementation of IQA
    • Implementation of EVMS
    • Engineering Manual
    • Focus groups conclusions

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

organization chart and changes
Organization chart and changes

Computing S&T

Associate Director

MIS

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

operations es h
Operations: ES&H

+1s

+1s

Concern over increase in injuries

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

operations es h1
Operations: ES&H

+1s

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

es h take five goal zero
ES&H: “Take Five – Goal Zero”

Started new laboratory wide campaign modeled on other institutions

Take five minutes to plan how to do the work - take five seconds to think of what you are going to do and take five things to reflect on when the job is done

Web page and tools to help do jobs safely

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

es h take five goal zero1
ES&H: “Take Five – Goal Zero”

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

operations cyber security
Operations: cyber-security

DOE audit revealed several lapses:

  • Open offices with computers on
  • System administrators ignoring system warnings
  • Sloppy PII procedures in some practices

Overall grade: marginal

Response: major effort to get better

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

cyber security
Cyber-security
  • Tune IT Up! Campaign
      • Limit number of system administrators
      • Train remaining administrators
      • Implement more software controls

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

operations iqa
Operations: IQA

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

operations iqa1
Operations: IQA

Accepted IQA plan

“As is” assessment completed

Corrective Action Plan submitted

Trying to fix main problems prior to Fall audit

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

evms certification
EVMS certification

Certification review led to three corrective actions:

  • Tracking “uncosted” scientific effort through hours
  • Procedure for “management reserve”
  • Charging direct cost of exempt personnel (instead of fraction of FTEs)

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

engineering manual
Engineering manual

Following triplet failure and “root cause analysis”, established committee to write an engineering process manual.

Final draft is nearly complete. It has been a very useful exercise and we have a product that will set the process and standards across the lab

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

response to aps study
Response to APS study
  • Follow-up to findings of APS site visit in May 2008
  • 23 focus groups, November through January
  • 187 total participants
  • Participants enthusiastic, open and constructive in their contributions

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

response to aps study1
Response to APS study
  • Approach:
    • 12 categories of employees and users
    • Random selection from whole population
    • Random selection from women and minorities
    • Neutral facilitator, all groups confidential
    • Detailed summaries of each group w/o attribution
    • All results posted on Web
  • Important conclusions to improve various systems

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

focus groups
Focus groups

No systemic diversity issues

But lots of management issues

  • No defined Fermilab culture
  • Two tier system: physicist and non-physicists
  • Unskilled managers
  • Lack of employee support
  • Lack of understanding of performance review and salary management
  • Policies and procedures not explained/understood
  • Inconsistent application of family-friendly policies

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

focus groups1
Focus groups

Held an “all-hands” meeting in June to discuss the various issues raised by the report

All the information posted on the web. Supervisors encouraged to discuss both findings and summaries with their groups

We will discuss broadly ideas to improve on the various issues raised and implement changes over the next year

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

fy09 budget
FY09 budget

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

fy09 budget1
FY09 budget

We had to live through March with very restrictive budgets due to the continuing resolution: $60M difference between FY08 enacted budget and President’s budget

Then huge ramp up in activity due to regular budget (only $10M below the President’s request) and ARRA funding.

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

fy09 budget ops projects
FY09 budget: ops & projects

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

fy10 budget
FY10 budget

On the surface it appears like a good budget at $398 M, about $20M higher than FY09

However, NOvA ramps up by about $30M and therefore the rest of the program is under stress

The stress is ameliorated by managing carryover funds: $10M would be used in FY10 for a total budget of $408M

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

fy11 budget
FY11 budget

We don’t know about the FY11 budget

However, the distress exercises we do for OHEP indicates that budget guidance from OMB at this point is extremely tight – probably flat-flat for Office of Science

Initial plans do not include running the Tevatron. OHEP is making the case for an additional $27M to run the Tevatron to Office of Science

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

arra status
ARRA status
  • President signed $787B Bill 2/17
    • DOE share is $38.71B
    • SC share is $1.6B
  • Secretary Chou announced $1.2B of SC projects 3/12

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

arra status fnal
ARRA status - FNAL
  • Total Amount for Fermilab - $152.5M
  • Projects
    • NOvA - $55M
      • At FNAL - $15M
      • At UMinn - $40M
    • General Plant Projects - $25M
    • SRF - $52.7M
    • LBNE - $15M
    • High Field Magnet- $4M
    • SRF Materials R&D – $0.8M

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

arra status fnal1
ARRA status - FNAL
  • Total Public Announced Amount - $31.9M
    • $31.9M – 3/23
  • Received as of 6/11
    • NOvA - $49.5M
      • FNAL - $9.4M on 5/15
      • UMinn - $40.1M
    • General Plant Projects - $22.5M on 5/15
  • Supposedly the rest of the funding has been released by the CFO and is working its way through the DOE system

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

arra issues
ARRA issues

• Hold Back 10-20% now supposedly solved

  • Reporting Requirements
    • Fund must not be co-mingled
    • Little Guidance Beyond “Transparency”
    • Jobs Created and Retained
  • Contract Requirements
    • New Access to Records requirements for subs implemented through new Contract clauses
  • Job Creation and Retention
    • Very few if only prime contractor counted. Exact definition needed. DOE-SC weekly reports require subs data

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

fermilab arra implementation
Fermilab ARRA implementation

• Formed ARRA task force 1/28

  • CFO formed reporting team
  • Legal Prepared Special Clauses
  • DOE modified contract with special ARRA Clauses – multiple times
  • Legal briefed ARRA task force on Fraud, Waste, & Abuse concerns and issues
  • Weekly DOE-SC, FSO and Lab telecon briefing

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

further operational issues
Further operational issues

Restore NOvA project good to status by re-scheduling accelerator task. A severe optics problem, not a fundamental problem. Obtain EVMS certification

Careful human resources planning: the system is too tight to get everything done that is on our plate

IT overall architecture for the lab and many areas of improvement

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

further operational issues1
Further operational issues

Restructuring below AD for Computing Science and Technology and AD for Research. Better alignment with strategic plan

Improved financial planning and tracking. Held workshop with program managers to define structure. Should lead to better transparency and efficiency

Pier Oddone, FRA Admin and Ops Review, August 3rd, 2009

significant lab events
Significant Lab Events
  • ES&H Trend Reversal
  • Diversity Council Active
  • Diversity Focus Groups
  • New Associate Director Appointed
    • Split in two
      • Greg Bock
      • Vicky White
  • Created CIO position
  • Moved MIS to CD
  • New ES&H Head Appointed

Chrisman

significant lab events cont
Significant Lab Events – Cont.

TeV running in FY10, maybe FY11

Mission Readiness

Draft “Admin” strategic plan

Mid-Year DOE-FSO PEMP review

  • Overall Doing well
  • Noted the Safety Issues
  • Minor procurement paperwork concern

ARRA

Chrisman

committee s 08 crosscutting recommendations
Committee’s 08 Crosscutting Recommendations
  • Practice routine benchmarking to validate the effectiveness of Fermilab systems
    • Little Progress
  • Develop a formal space management program with well-defined roles and responsibilities to handle facilities in anticipation of mission readiness program
    • Little Progress
  • Begin strategic planning using various scenarios for Tevatron shutdown & DUSEL/Project X/NOvA/new efforts
    • Fully Engaged with DOE-OHEP

Chrisman

crosscutting recommendations cont
Crosscutting Recommendations - Cont.
  • Negotiate phased CD0 delivery dates with DOE
    • Complete
  • Develop formal succession planning program lab-wide
    • Working with ANL on this – An FY10 PEMP item
  • Increase ANL collaboration and move to the next level of cooperation and cost savings
    • See above
    • Joint Training – cost savings
    • Section Presentations on other actions

Chrisman

crosscutting recommendations cont1
Crosscutting Recommendations - Cont.
  • Establish a Workforce Restoration Review Task Force to restore positions needed lab-wide
    • Considered, but not implemented beyond OHAP.

Chrisman

slide66

FRA Visiting Committee for Administration and Operations

FRA Visiting Committee for Administration and Operations

Martha Michels

Fermilab ES&H Section

August 3, 2009

Martha Michels

Fermilab ES&H Section

August 3, 2009

slide67

2008 Visiting Committee Findings

  • Findings and Current Status
    • Fill the ES&H Section Head Position as soon as possible. It is important to find someone who is respected by Laboratory Management and the DOE Office of Science ES&H Community.
    • Dr. Nancy Grossman was chosen to fill this position starting December 1, 2008. Her experience is:
    • ES&H Section Radiation Physicist and the Section QA Coordinator.
    • Many years in project management (MINOS, MINERvA, SNuMI, NOvA), focusing on ES&H, Document Control, QA, and Risk Management.
    • Served on several Lehman Review Committees.
    • Well respected by Laboratory Management, DOE ES&H Community and the Users at the Laboratory.

2009 FRA Visiting Committee - ESH

2009 FRA Visiting Committee - Finance

67

charge question 1 performance measures
Charge Question #1 – Performance Measures

2009 FRA Visiting Committee - ESH

  • 100% of ES&H PM goals were met in 2008. This includes the TRC and DART rate goals which have always proven difficult to meet in the past.
  • It was predicted that sustaining this level of performance (for injury rates) would not be easy and this is certainly true at present.
  • On other PMs in environmental and radiation protection, we are doing well, but we will not meet the DART and TRC PM.
slide69

2009 FRA Visiting Committee - ESH

  • 2009 values are higher than we would like, but they are in line with 2006-2007.
  • We have tried to understand what caused 2008 to be such a “safe” year. A general thought is that fear of reprisal was a major reason.
  • We are working to improve our injury record by improving communication at all levels, making easier access to the correct tools for the job, providing clearer guidance on expectations – Take 5 web page and tools (http://www.fnal.gov/pub/takefive/)

It is important to note that we are doing at least as well in 2009 as we did in 2008 on all other PM’s.

charge question 2 it consolidation
Charge Question #2 – IT Consolidation

2009 FRA Visiting Committee - ESH

  • We have suffered from a lack of IT resources for some time within the ES&H Section.
  • We are hopeful that the reorganization and consolidation of IT support services will greatly benefit us as we have many tools that need to be used lab-wide and thus a lab-wide approach to IT can only make our job easier.
  • We are working closely with CD to increase our IT support (they are presently our only IT support) and to make sure we are heading in a direction consistent with CD’s vision.
charge question 3 arra funds
Charge Question #3 – ARRA Funds

2009 FRA Visiting Committee - ESH

  • ES&H needs to support the NEPA process for ARRA funds and we have done that successfully to date and feel we are equipped to continue to provide that support.
  • ES&H also needs to appropriately review ARRA projects and provide oversight. We have hired a new employee in order to allow us to have the resources to appropriately perform that task.
charge question 4 qa implementation
Charge Question #4 – QA Implementation

2009 FRA Visiting Committee - ESH

  • We have a QA Representative who interacts with OQBMP and keeps the Section Head informed
  • ES&H Section representation on Assurance Council
  • We were the main aspect of the DOE/FSO Contractor Assurance (Order 226) Review in 2009 (CAP finalized)
  • Nearly all of our QA “As-Is” issues are closed out. They were items that improved our overall program (most concerned document control)
charge question 4 qa implementation continued
Charge Question #4 – QA Implementation (continued)

2009 FRA Visiting Committee - ESH

  • All items in the Issues Management System assigned to ES&H are closed out
  • We have continued to work with OQBMP on the Dashboard which we look forward to seeing as it will communicate ESH to the lab in a new manner
  • We have defined out major processes, are defining our 3 year review cycle of these processes and are looking to better document all of our processes – these efforts should improve the efficiency of our section.
charge question 5 interaction with argonne
Charge Question #5 – Interaction with Argonne

2009 FRA Visiting Committee - ESH

We have a section member as part of the Strategic Laboratory Leadership Program (SLLP) working closely with ANL, who also has people in this program.

Division Management

  • The respective division managers interact primarily via phone and email.
  • Nancy Grossman visited Argonne in March and shared lesson’s learned and approaches to various ES&H issues.
charge question 5 interaction with argonne continued
Charge Question #5 – Interaction with Argonne(continued)

2009 FRA Visiting Committee - ESH

Division Management (con’t)

  • We have shared information/procedures relative to key current events; a recent example is preparedness activities related to the potential H1N1 flu pandemic.
  • We also participate in monthly conference calls for all DOE-SC laboratory ESH Managers.

Specific Department Interactions

  • We collaborated repeatedly on the NOVA neutrino detector with respect to chemical and fire issues; this is ongoing and is one of the key interactions that has had direct ties to programmatic work at both laboratories.
charge question 5 interaction with argonne continued1
Charge Question #5 – Interaction with Argonne(continued)

2009 FRA Visiting Committee - ESH

Specific Department Interactions (con’t)

  • Environmental management activities to include assessments, sampling protocols, and ISO 14001 certification
  • Radiation safety activities to include multiple assessments, site visits, accelerator safety, and instrument calibration.
  • Helped ANL achieve their DOELAP re-accreditation for the dosimetry program.
  • We participate in ANL’s Accelerator Safety Review Committee.
  • Fermilab will participate in the CARIBU (an upgrade to the Argonne Tandem Linear Accelerator System) readiness review at ANL in August.
  • Ongoing, frequent informal contacts
charge question 5 interaction with argonne continued2
Charge Question #5 – Interaction with Argonne(continued)

2009 FRA Visiting Committee - ESH

Future plans

  • ANL ESQ to visit ANL – training/injury focus
    • Goal to meet face to face 3 times a year.
  • Looking to share injury information over the internet.
  • Continue to work together on joint training classes – offer at one or the other site and invite people from both sites (NEPA/EA, Dupont Training)
  • Emergency Response – MOU nearly complete – easy access to ANL site by FNAL personnel the remaining issue.
charge question 6 cost reduction
Charge Question #6 – Cost Reduction

2009 FRA Visiting Committee - ESH

  • Considering changing our worker’s compensation insurance to a local company (Better service? Cheaper?)
  • Can not cut personnel any more without cutting key services or missing some number of high level deadlines!
  • Main focus is on improving efficiency through our reorganization, cross training personnel, documenting processes clearly, providing easier access to tools/training to perform the work, and setting up the ESH-Docdb to facilitate this.
  • Many of our systems we are trying to make more user-friendly lab-wide and thus should improve overall lab efficiency and hopefully the safety record also.
    • ESHTRK, Lesson’s Learned, Training, ESH & Take 5 Web pages, etc.
charge question 7 service culture
Charge Question #7 – Service Culture

2009 FRA Visiting Committee - ESH

  • Worked with the D/S/C ESH organizations to:
    • Set up the Take 5 Program and web pages
    • Get feedback on how to improve our ESH Web page (in progress)
  • Provide supplemental ES&H Material at Scheduling meetings to help inform/educate D/S/C heads about a variety of ES&H issues.
  • Regular meetings with SSO’s, EO’s, RSO’s, D/S Heads – encouraging team work, better communication, feedback in a “no-fault” manner – both ways.

Our discussions with people in general seem to say we (ESH Organization) are doing well in this effort.

charge question 8 succession planning
Charge Question #8 – Succession Planning

2009 FRA Visiting Committee - ESH

  • Have been having on-going discussions with the ES&H Section management team concerning succession planning
    • Have a rough plan, but to do it efficiently it requires increased head count and money in order for people to overlap and be trained.
  • Annual performance reviews of all Section employees are held by management team and succession planning discussion is part of that process
    • Staff development issues are identified; opportunities for growth and leadership identified and included in individual performance evaluations/goals
randy ortgiesen facilities engineering services section fess august 3 2009
Randy Ortgiesen

Facilities Engineering Services Section (FESS)

August 3, 2009

FRA Visiting Committee for Administration and Operations

2008 visiting committee recommendations
2008 Visiting Committee Recommendations
  • Recommendations and Current Status
  • FESS participating in Tevatron decommissioning plans√
  • FESS involved in planning for new science √
  • Ongoing education of lab personnel on DP-18 √
  • Providing feedback on completed work orders √
  • Working with Divisions to budget equipment √
  • Evaluated funding mechanisms for infrastructure √
  • Continue matching staffing to current needs √
  • No findings

2009 FRA Visiting Committee - FESS

charge question 1 performance measures1
Charge Question #1 – Performance Measures

FY08 Performance Results:

All 8 performance measures achieved

  • Scheduled maintenance √
  • Maintenance investment level √
  • Achieve GPP milestones √
  • TEAM executable plan developed √
  • GPP projects identified in Annual Lab Plan √
  • Electricity reliability √
  • Industrial Cooling Water (ICW) reliability √
  • Future funding for Infrastructure identified √

2009 FRA Visiting Committee - FESS

charge question 1 performance measures cont
Charge Question #1 – Performance Measures (cont.)

FY09 Performance Results to Date:

Expect to meet all seven performance measures

  • Scheduled maintenance
  • Mission Readiness process
  • Achieve GPP milestones
  • Achieve TEAM executable plan actions
  • GPP projects identified in Annual Lab Plan
  • Electrical reliability
  • Industrial Cooling Water reliability

2009 FRA Visiting Committee - FESS

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Charge Question #2 – IT Consolidation

Transparent to most FESS employees so far

FESS Technical support has absorbed impact

  • Characterized as minimal effort to date

Work tracking through CD but performed by FESS employees

Processes are becoming more streamlined; FESS and CD are working closely to make this work

FESS IT coordination with CD to understand work requirements for ISO 20000

2009 FRA Visiting Committee - FESS

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Charge Question #3 – ARRA Funds

Engineering and Construction Management for General Plant Projects (GPP)

  • MI-8 building addition
  • New Muon Lab extension
  • Feynman Computing Center Power upgrade
  • Feynman Computing Center Cooling Upgrade
  • Wilson Hall Emergency Generator Replacement
  • IB-3 building addition (10% GPP hold back)
  • Horizontal Test Stand and Cryogenic building (SRF project GPP)

2009 FRA Visiting Committee - FESS

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Charge Question #3 – ARRA Funds (cont.)

Management of funds:

  • Uses well established existing lab GPP procedures
  • Bi-weekly management status meetings
  • Weekly project update meetings
  • Weekly ARRA budget reporting
  • Quarterly GPP reports

All projects have separate accounting tasks

All projects captured in lab accounting system

2009 FRA Visiting Committee - FESS

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Charge Question #4 – QA Implementation

Section Head member of lab Assurance Council

FESS participant in lab IQA plan development

Assigned half time FESS QAR

Examined FESS major processes

Completed As-Is analysis of 5 major processes and 8 cross-cutting processes

Developed 6 corrective action plans

Developed FESS policies and procedures manual

It is an integration effort that will take time

2009 FRA Visiting Committee - FESS

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Charge Question #5 – Interaction with Argonne

Existing:

  • Shared resources for project reviews
  • National Environmental Research Park (NERP) collaboration
  • Land Management collaboration/best practices
  • Janitorial contract process review
  • Mission Readiness peer review participation

Planned:

  • Continuation of existing
  • Utility management information sharing
  • Energy Savings Performance Contract direction

2009 FRA Visiting Committee - FESS

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Charge Question #6 – Cost Reduction

Energy Savings Performance Contract (ESPC)

Energy purchase strategies

Public utility easement management

Building automation and monitoring

Reliability Centered Maintenance (RCM)

Outsourcing HVAC services

Cost Reduction is not a net cost savings

  • Redirected to unfunded or unplanned requirements

2009 FRA Visiting Committee - FESS

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Charge Question #6 – Cost Reduction (cont.)

Future plans

  • Building consolidation and elimination strategies
  • Continue existing initiatives

Lessons Learned from workforce reduction

  • Communication improvements to limit anxiety and loss of good employees
  • Need for education on value of FESS engineering
  • Single shift craft work can be successfully accomplished

2009 FRA Visiting Committee - FESS

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Charge Question #7 – Service Culture

Communicate

  • Listen
  • Feedback
  • Customer and Topic Specific Meetings
    • Division and Section Meetings

Coordinate

  • Critical Activity Planning and Scheduling Meetings

Educate

  • Face to Face meetings
  • FESS website

P/S Group

  • Daily Schedules and e-forms

2009 FRA Visiting Committee - FESS

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Charge Question #7 – Service Culture (cont.)

Future plans

  • Continue existing activities
  • GIS expansion and offering
  • Metasys expansion and offering

2009 FRA Visiting Committee - FESS

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Charge Question #8 – Succession Planning

Ensured “Continuity of Operations”

Created and filled Deputy Section Head position

Identified vulnerable positions

Anticipate attrition and outcomes

Recruited and hired senior engineers to meet current workload and backfill anticipated positions as needed

Retention of current critical workforce

  • Workload balancing through hires and contracts

2009 FRA Visiting Committee - FESS

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FRA Administrative Visiting Committee

OQBP Activities

August 3, 2009

  • Bob Grant
  • OQBP
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FRA Administrative and Support Review

Office of Quality and Best Practices

EG&G Personnel

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FRA Administrative and Support Review

Jed Heyes

QA Mgr

Kurt Mohr

QAE

Tom King

QAE

Tom Gehrke

QAE

Ed Vokoun

Logistics Mgr

Facilitator

Gary Bentley

QAE

Gary Lamm

QAE

Jim McDonald

QAE

Robert Wilson

QAE

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FRA Administrative and Support Review

Office of Quality and Best Practices

Laboratory Personnel

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FRA Administrative and Support Review

Nicole Gee

WDRS

Bakul Banerjee

CD

Frank Cesarano

BSS

Jim Rife

TD

Tim Miller

ES&H

Don Rhode

AD

Jim Wollwert

FI

Kieth Schuh

PPD

Rod Walton

FESS

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FRA Administrative and Support Review
  • QARs Regularly Scheduled Meetings
    • Defining Fermilab Processes
      • High Level Complete
      • Next Level Under Development
      • Finished Product = Hierarchal View of Fermilab Processes
    • 2006 DOE QA Audit Review
      • Review Findings and D/S/C response
      • V & V
      • POA for Each D/S/C
    • September 2009 DOE QA Audit
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FRA Administrative and Support Review
  • FY2008 Accomplishments
    • Staffed QA Engineers to support QA implementation
    • Revise SBIR/WFO/CRADA Process
    • Pressure Vessel Coding and Design Review (i.e., assist with a design review for a device being provided to a laboratory outside of Fermi)
    • Draft Engineering Manual development
    • Wrote IQA implementation plan and schedule
      • Revised IQA and modified implementation plans and schedules (several iterations) to meet financial, time, and scoping constraints identified by the Fermilab Director and DOE Site Office
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FRA Administrative and Support Review
  • FY2008 Accomplishments (cont.)
    • Completed NOvA Environmental Assessment with a “Finding of no significant impact” (FONSI)
    • Assisted Fermilab MIS with development of the prototype Dashboard
    • Developed the Fermilab Integrated Contractor Assessment Plan (FICAP)
    • Wrote FICAP implementation plan and schedule
    • Provided an expert to review final EVMS documents to be used in the Fermilab EVMS certification effort and to advise on how to proceed
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FRA Administrative and Support Review
  • FY2008 Accomplishments (cont.)
    • Developed QA Baseline As-Is tool to record and archive process information, link to implementing documentation, and establish whether the associated process controls meet current requirements
    • Developed Suspect/Counterfeit Item system
    • Developed Graded Approach process
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FRA Administrative and Support Review
  • FY2008 Administrative Peer Review
  • Recommendations
    • Develop a QA plan that meets threshold compliance requirements for DOE O 414.1C NOW
    • Plan should build on and not replace the 90% effort being performed correctly currently
    • Find a common terminology and develop a collaborative culture between Quality professionals and laboratory staff
    • Phase in comprehensive plan once threshold compliance has been achieved
    • Do not field a QA program that relies primarily on assessments and negative input
    • Expand OQBP services to include process improvements
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FRA Administrative and Support Review
  • FY2008 Administrative Peer Review
  • Findings
    • FRA is not compliant with the terms of the M&O contract and DOE orders 414.1C and 226.1A. This must be remedied as soon as possible or run the risk of forfeiting fee or contract extension
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FRA Administrative and Support Review
  • FY2009 Accomplishments to Date
    • Identified and trained D/S/Cs QA Representatives in QA processes and audits
      • Augmented QA staff to perform assessments
      • Arranged for an expert from the American Society for Quality (ASQ) to provide audit training
      • Arranged for an expert to provide conflict management training
    • Planned, executed, and reported on the QA baseline activity to develop a snapshot of the level of QA compliance
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FRA Administrative and Support Review
  • FY2009 Accomplishments to date (cont.)
    • Developed the Consolidated Assessment Plan and procedures integrating Fermilab assessments
    • Developed Corrective Action/Preventive Action program
    • Staffed project controls and engineering personnel to assist Fermilab with new project implementation
    • Developed Graded Approach system tool to record and archive application of quality controls to process risk
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FRA Administrative and Support Review
  • All OQBP metrics are on schedule for the FY09 PEMP (Q1)
    • Measure 6.5.3
      • By the end of this performance period, demonstrate implementation of an approved Fermilab Integrated Quality Assurance Program (IQAP) and effective compliance with DOE Order 414.1C, Quality Assurance.
    • Target 6.5.3.1
      • Complete the lab-wide “As-Is” quality assurance baseline activity (gap analysis) and the resultant Corrective Action Plan on an approved schedule.
    • Target 6.5.3.2
      • Appoint, train, and activate Quality Assurance Representatives to support the implementation of the Quality Assurance Program and work toward full compliance with DOE Order 414.1C under the approved IQAP and graded approach.
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FRA Administrative and Support Review
  • Effects of IT Re-organization (Q2)
    • Management Dashboard project no longer associated with OQBP
    • All work on the project terminated February 2009
    • EG&G resource supporting project re-assigned
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FRA Administrative and Support Review
  • ARRA Funding (Q3)
    • OQBP has no involvement in this activity
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FRA Administrative and Support Review
  • IQA Plan Implementation (Q4)
    • Implementation Plan (Pier Letter to DOE)
    • Project Schedule
      • Significant Milestones
    • Staffing Plan
      • Current Activities
    • Document Development
    • Automated Tool Development
    • AS-Is Assessment
    • DOE Relationship
    • DOE QA Audit (Sept. 14, 2009)
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FRA Administrative and Support Review

Letter to DOE

August 15, 2008

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FRA Administrative and Support Review

Resource commitment from the Laboratory Director to DOE

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FRA Administrative and Support Review

Resource commitment from the Laboratory Director to DOE

  • Director’s letter to Dr. Joanna Livengood, DOE Site Mgr, dated 8/15/08 – Application of IQA
    • Programmatic, site-wide processes (procurement, engineering etc)
    • TD & PPD first in-depth application
    • New Science projects and their support processes
    • Remaining D/S/C two at a time after TD & PPD implemented
      • In the meantime participate in site-wide implementation plans/procedures, process improvements, and address outstanding issues from the CAP
    • Process changes to be reflected in updates to the CAP
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FRA Administrative and Support Review
  • Staffing
    • Increasing QOBP Staff
    • Two additional QAEs
      • Based on Director’s Implementation Approach
        • QAE Support for TD & PPD (staffed)
        • QAE Support – Scientific Projects (staffed)
        • QAE Support CD & Operations (hiring)
        • QAE Support AD & ES&H (planned)
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FRA Administrative and Support Review
  • OQBP Support Staff
    • Eight on site and two openings
  • Staff Augmentation (other areas)
    • Ten on site and three openings
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FRA Administrative and Support Review

Why Did We Select a Consensus Standard

  • Mandated by DOE O 414.1C in prime contract
  • ANSI/ASQ Z1.13
    • DOE requires a consensus standard
    • 3 Choices –
      • NQA-1
      • ISO-9000
      • ANSI/ASQ Z1.13
    • 2 not appropriate to Fermilab
    • Fermilab selected ANSI/ASQ Z1.13
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FRA Administrative and Support Review

Why choose ANSI/ASQ Z1.13?

  • ANSI/ASQ Z1.13 allows a graded approach to various levels of research conducted at Fermilab:
    • Experiments of varying size and complexity
    • Theoretical Explorations in Physics
    • Development of Other Supporting Technologies (e.g. accelerator elements and systems, cryogenics, material science, detector development, computing, etc.)
    • ANSI/ASQ Z1.13 viewable at http://tdserver1.fnal.gov/project/standards/ANSI-ASQ-Z1-13.pdf
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FRA Administrative and Support Review

Automated Tool Development

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FRA Administrative and Support Review

As-Is Data Collection Tool Screen Shot

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FRA Administrative and Support Review

As-Is Data Collection Tool Screen Shot

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FRA Administrative and Support Review

As-Is Data Collection Tool Screen Shot

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FRA Administrative and Support Review

As-Is Data Collection Tool Screen Shot

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FRA Administrative and Support Review
  • As-Is Status – Where Are We?
    • As-Is implementation field work 100% complete 4/30/09
    • Cleanup mode
    • Corrective Actions reviewed, approved, OQBP concurrence
    • CAP implementation in progress
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FRA Administrative and Support Review
  • As-Is Baseline Reports Completed
    • CAP Report Approved by Director, Delivered to FSO 6/15/09
    • D/S/C Reports To Be Routed to Heads
    • Final Report Review Complete, To Be Delivered to Director
      • Executive Summary & Conclusions
      • Detailed Summary & Conclusions with % Yes, No, N/A on Controls
      • Detailed Analysis of 2006 QA Review Status
      • Detailed Analysis for Four Risk Areas (Documents/Records, M&TE, Qualification & Training, Item Control)
      • Detailed D/S/C Reports
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FRA Administrative and Support Review
  • Results & Conclusions (81 pages, w Tables, Charts, Appendices)
    • Overall Many Requirements of IQA & FICAP Are Met (70%+) (formally or informally – effectiveness not judged)
    • CAPs Initiated for GAPs Between As-Is and Expected Controls (includes “To Be” see earlier As-Is Baseline Corrective Action Report)
    • Four Risk Areas Reviewed:
      • Documents & Records
      • Item Control
      • M&TE
      • Qualification & Training
    • 2006 DOE QA Program Assessment
      • Less Than Adequate Total 26, Closed 21, In Process 5
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FRA Administrative and Support Review

Yes = Applicable & Implemented No = Applicable Not Fully Implemented

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FRA Administrative and Support Review
  • Results & Conclusions
    • Four Risk Areas:
      • Documents & Records – (DP# 1 & 13) Inconsistent, ~ 50% of CAPs (includes elevated CAPs on Policies), different kinds & levels of controls, requirements awareness, & flowdown issues
      • Item Control – (Work Processes, Inspection/Test, S/CI) Properly applied most processes, ProCard for shackles allowed? ~1% of CAPs
      • M&TE – (Work Processes, Inspection/Test) No single division or group has a comprehensive program, inconsistent awareness ~ 9% of CAPs (includes elevated CAP)
      • Qualification & Training – Open 2006 findings; current worker’s retirements, & subsequent knowledge loss are concerns ~ 14% of CAPs (includes elevated CAPs)
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FRA Administrative and Support Review
  • Corrective Action Plan Report to DOE 6/15/09
  • “As-Is” Full Final Report Complete
    • D/S/C individual reports
    • Site-wide roll-up
    • Review and reconciliation of DOE 2006 QA Audit
    • Report on four risk areas
      • Document Control
      • Training
      • Item Control
      • M&TE
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FRA Administrative and Support Review
  • AC attention required to abate systemic risk posed by site-wide issues
  • Elevated CAP process
    • QARs/QAEs reviewed all CAPs; propose elevation
    • CAP temporarily assigned to OQBP as AC Secretary
    • CAP brought to AC through the Chair
      • Chair decides whether they warrant AC attention
      • Chair assigns responsible organization and person
    • Chair brings CAPs to AC for concurrence with assigned actions
      • OQBP places in IMS for tracking
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FRA Administrative and Support Review

DOE Relationship

Typical Briefing

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FRA Administrative and Support Review
  • Briefing Content
    • Review of previous brief
    • Status of current milestones
    • Discussion of any issues
    • Consensus for resolution
    • Scheduled activities
  • Schedule for briefing
    • Every 60 – 90 days

TypicalSlide

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FRA Administrative and Support Review
  • QA implementation is on-schedule
  • Staffing
    • OQBP QA Engineers (QAEs) Hired Mid-Sept
    • D/S/C QA Representatives (QARs) Selected Mid-Oct
    • Ad Hoc QAEs on-board Dec-Jan

TypicalSlide

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FRA Administrative and Support Review
  • Training
    • QAEs oriented Sept – Oct
    • QARs oriented Oct – Nov
      • DOE Orders
      • DOE Implementation Guides
      • Integrated Quality Assurance Plan
      • Contractor Assurance Plan
      • Graded Approach
      • ASQ-Provided Assessment Training

TypicalSlide

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FRA Administrative and Support Review
  • QARs Regularly Scheduled Meetings
    • Detailed Planning for Next Major Event – As-Is Baseline
    • Defining Fermilab Processes
      • High Level Complete
      • Next Level Under Development
      • Finished Product = Hierarchal View of Fermilab Processes
    • 2006 DOE QA Audit Review
      • Review Findings and D/S/C response
      • V & V
      • POA for Each D/S/C

TypicalSlide

TypicalSlide

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FRA Administrative and Support Review

Schedule

  • Key Dates:
    • Nov 17-19 – Quality Audits for Improved Performance Course
    • Jan 09 – As-Is Preparation
    • Feb – Apr 09 – As-Is Baseline Activity
    • May 09 – Corrective Action Plan to Close Gaps
    • Sept 09 – DOE QA Program Review
    • Oct 09 – Internal Assessments

TypicalSlide

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FRA Administrative and Support Review

QA Schedule

Apr09 Jul09 Oct09 Jan10 Apr10 Jul10 Oct10 Jan11 Apr11 Jul11 Oct11 Jan11

CAP Report

CAP Closure

Build DOE O 414.1c Self-Assessment Program

Build Consolidated Assessment & CAPA Program

QAR/QAE Orientation

TypicalSlide

Assessment Program (1st Assessment 8/09)

Begin Continuous Improvement Process

Automate Graded Approach from As-Is System

Prototype Automated Graded Approach Tool and Test

Startup Graded Approach Process

Root Cause Analysis Training

S/CI Program

Establish Lessons Learned Program

Implement Lessons Learned Program

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FRA Administrative and Support Review

QA Schedule

  • Key Dates:
    • 6/15/09 - CAP Report
    • On-Going - CAP Closure
    • 6/09 – 8/09 - Build DOE O 414.1c Self-Assessment Program
    • 6/09 – 8/09 - Build Consolidated Assessment and CAPA Program
      • 6/30 - QAR/QAE Orientation
    • 8/09 - Assessment Program (1st assessment – 8/09; ongoing thereafter)
    • 8/09 - Begin Continuous Improvement Process
    • 6/09 – 8/09 - Automate Graded Approach from As-Is System
      • 9/09 – 10/09 - Prototype Automated Graded Approach Tool and Test
      • 11/09 - Startup Graded Approach Process
    • 2/10 - Root Cause Analysis Training
    • On-Going - S/CI Program
    • 6/09 – 9/09 - Establish Lessons Learned Program
      • 9/09 - Implement Lessons Learned Program

TypicalSlide

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FRA Administrative and Support Review
  • Schedule
    • Document Call
      • August 17, 2009
    • Preliminary Planning Meeting
      • August 18, 2009
    • On-Site Audit Activities
      • September 14 – 17, 2009
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FRA Administrative and Support Review

Response to 2006 QA Audit

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FRA Administrative and Support Review

2006 DOE QA Program Assessment – *Status By Criteria

* Open Items in process, some may be completed

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FRA Administrative and Support Review
  • Interactions with Argonne National Laboratory (Q5)
    • Few occurrences
      • Several attempts – mostly unsuccessful
      • Limited to Dashboard Project in past
      • No current activities underway
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FRA Administrative and Support Review
  • Actions to Reduce Cost (Q6)
    • All OQBP QA work is done by a subcontractor
    • Use of ad-hoc committees for special projects
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FRA Administrative and Support Review
  • Establishment of a Service Culture (Q7)
    • Communication
    • Continual offers of help
      • Internal consulting services
    • Posters
    • Management Presentations
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FRA Administrative and Support Review
  • How is succession planning addressed? (Q8)
    • Not addressed in the plan at this time
2008 visiting committee recommendations1
2008 Visiting Committee Recommendations
  • Recommendations and Current Status
    • Restore positions to enable FI section to meet charge as well as complete planned and endorsed initiatives - one of two Accounting positions restored; one MIS position restored before consolidation with CD.
    • Establish a Workforce Restoration Review Task Force to restore positions needed lab-wide – BLC addressed
    • Investigate more serious collaboration with ANL to consolidate activities that could bring cost savings and increased efficiency for both labs – still looking

2009 FRA Visiting Committee - Finance

2008 visiting committee findings
2008 Visiting Committee Findings
  • Findings and Current Status
    • FI section/personnel operating at minimum sustainable level, and this section needs attention for progress on important initiatives. Any additional assignment to the section brings the risk of failure to carry out core activities. - as discussed under Recommendations
    • There is considerable redundancy and duplication of effort in the computing and IT systems lab-wide. Enlist external evaluator to make plan for consolidation of these systems to eliminate redundancy, which will result in savings in the cost of operation. – consolidation of MIS into CD, no external evaluator

2009 FRA Visiting Committee - Finance

charge question 1 performance measures2
Charge Question #1 – Performance Measures

FY08 Performance Results:

  • Finance received a B+ on Objective 6.1 – “Provide an Efficient, Effective, and Responsive Financial Management System.” All 4 measures were met and no deficiencies were cited in the DOE narrative.
  • Objective 6.4 – “Provide Efficient, Effective, and Responsive Management Systems for Internal Audit and Oversight; Quality; Information Management; and Other Administrative Support Services as Appropriate” received a grade of B. Contributing to this low grade was the delay in completing the FTL project according to schedule due to furloughs and staff reduction.
    • Consolidation of MIS into Computing Division transferred responsibility for the project to the CIO in 2QFY09. The project has been reviewed and a new plan for completing the implementation has been prepared.

2009 FRA Visiting Committee - Finance

charge question 1 performance measures cont1
Charge Question #1 – Performance Measures (cont.)

FY09 Performance Results to Date:

  • Finance met all performance measures under Objective 6.1 – “Provide an Efficient, Effective, and Responsive Financial Management System.” at the DOE Mid-Year Evaluation.
    • On-time vendor payment exceeded the target goal, and DOE cited it as a “Notable Observation/Positive Outcome” for Goal 6.0 in the report.
    • No Finance issues were cited in the “Concerns/Watch List Items” for Goal 6.0 in the report.
  • Finance expects to meet all performance measures and to exceed the on-time vendor payment target in FY09.

2009 FRA Visiting Committee - Finance

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Charge Question #2 – IT Consolidation

Impacts to Finance of move of MIS to CD:

  • Internal control concerns: Major change to a group integral to the Laboratory’s internal controls over financial information requires increased scrutiny to assure that controls remain well-designed and effective.
    • CFO meets at least biweekly with CIO to discuss the effects of organizational, process, and system changes on the control environment.
  • Four-month delay in go-live date for PPD
  • CD-MIS resource constraints has slowed some response times for service but mostly fully supported
  • Transfer of 26 employees and $5.6M budget

2009 FRA Visiting Committee - Finance

charge question 2 it consolidation cont
Charge Question #2 – IT Consolidation (cont.)

Benefits anticipated from move of MIS to CD:

  • Additional resources available to move forward many priorities for improved effectiveness and efficiency of financial operations:
    • Completion of FTL implementation
    • Labwide budgeting tool
    • Labor planning tool (may be part of budgeting tool)
    • Travel reservation and settlement system(s)
    • Electronic invoice approval system
    • Conversion to SGL-based chart of accounts

2009 FRA Visiting Committee - Finance

charge question 3 arra funds2
Charge Question #3 – ARRA Funds

Issues for Finance related to ARRA funds

  • Segregation of funds
    • Budget Office controls set-up of separate projects and tasks for RA funds – easy to do in our system
    • Required some system changes for STARS feed
  • Reporting requirements
    • Weekly to DOE – began in May
      • Many questions at startup but smooth now
      • Concerns: Reporting jobs created and retained at subcontractor level; future increase in # of projects
    • Quarterly to OMB – to begin QE September 30th, due October 10th. Jobs only at prime level – will be small #.
  • Will handle with no additional staff; not expected to significantly affect delivery on Finance mission work

2009 FRA Visiting Committee - Finance

charge question 4 qa implementation2
Charge Question #4 – QA Implementation

Finance has participated fully in the implementation of the QA program.

Three processes were selected for testing in the as-is review.

Selected processes were tested on time and Corrective Action Plans have been developed.

Most of Finance’s significant processes are documented and routinely tested as part of the A-123 assessment process.

2009 FRA Visiting Committee - Finance

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Charge Question #5 – Interaction with Argonne

Respective COOs and CFOs meet together every 6 weeks or so to discuss problems and identify ways we can help each other.

CFOs serve together on FMSIC Council and are members of SC CFO group as well as the DOE CFO’s newly-formed Lab CFO group.

Second Finance staff person is participating in SLLP program

As noted earlier in discussing last year’s recommendations, we are still looking for ways the labs can collaborate in the Finance arena.

2009 FRA Visiting Committee - Finance

charge question 6 cost reduction2
Charge Question #6 – Cost Reduction

Key right now is cost avoidance – trying to accomplish additional work with current staff.

  • ARRA funds management and reporting
  • Increasing level of non-DOE sources of funding
  • Increased OHEP reviews and data calls
  • Quarterly budgeting and stepped-up monitoring processes

IT consolidation should help eventually

  • Significant savings/cost reductions in Finance have generally come from IT investments

2009 FRA Visiting Committee - Finance

charge question 6 cost reduction cont1
Charge Question #6 – Cost Reduction (cont.)

Looking at employee suggestions that could yield some savings:

  • Reduce paper (e.g. stop distributing pay stubs) Some progress in this area in Accounting
  • Pay non-exempt employees bi-weekly rather than weekly

Workforce reduction lessons learned

  • Customer service in Travel suffers considerably with one less clerk in Accounting
  • Administering a furlough program consumes significant resources
  • Cannot reduce workforce any further without core mission work at risk

2009 FRA Visiting Committee - Finance

charge question 7 service culture2
Charge Question #7 – Service Culture

Accounting Department has recently added Customer Service as agenda item to all department staff meetings

Long-standing goal in Payroll to answer all questions within 24 hours

Long-standing goal in Travel to keep voucher backlog to 2 weeks or less

Grants & Contracts manager holds PIs’ hands through grant process

Open-door policy across Section for “customer” visits

2009 FRA Visiting Committee - Finance

charge question 8 succession planning2
Charge Question #8 – Succession Planning

CFO formed “Executive Financial Manager” group of senior financial managers across lab

  • Major driver for forming group is to look at the financial community as a whole to identify top performers and provide appropriate promotion and development opportunities
  • Subgroup currently working on review/rework of Budget job family

Deputy Lab Financial Planning Manager (Budget Officer) position created in 2007; long-standing deputy position in Accounting

Seven CPAs in Finance; several others at lab.

Succession planning more challenging in leanly-staffed organizations

2009 FRA Visiting Committee - Finance

2008 visiting committee recommendations2
2008 Visiting Committee Recommendations
  • Aggressively pursue advance acquisition planning for new projects – Doing this.
    • Procurement is welcomed by project managers.
    • Procurement 101.
    • Cycle time presentation.
    • Attending PMG’s.
    • Specific staff assigned to all projects in FY10, some already.
  • Proactively address succession planning
    • See Charge Question #8.

2009 FRA Visiting Committee – Business Services

2008 visiting committee recommendations3
2008 Visiting Committee Recommendations
  • Continue to explore cost reduction opportunities
    • See Charge Question #6
  • Continue to implement travel management improvement initiatives
    • Great progress – new Travel website up and running
    • Online Travel Authorization/Voucher implemented (ref: last year’s report)

2009 FRA Visiting Committee – Business Services

1 performance measures fy08 results
#1 – Performance Measures – FY08 Results

Objective 6.1 – Provide an Efficient, Effective and Responsive Acquisition and Property Management System(s) Grade A-

  • Property: “The Property function at the Laboratory is conducted in an effective and efficient manner … DOE performance expectations for FY2008 were exceeded.”
  • Procurement: “DOE performance expectations for FY2008 were exceeded.”DOE re-approved the Procurement System for 3 years

Objectives 8.3 & 8.4 (BSS partially responsible) – Sensitive Property (B+) & Information (B)

  • Security: Property Protection Areas access and wearing of badges. “Compliance in FY2008 was 98.8%, exceeding expectations.”
  • Security: Support smooth transition of the current security contract to the new DOE-managed small business contractor. “The Laboratory had some success in facilitating the transition…”
  • Property: Protection of sensitive and technology transfer information and export control items. “Effective, slightly exceeds expectations.”

2009 FRA Visiting Committee – Business Services

1 performance measures fy09 status
#1 – Performance Measures – FY09 Status

6.2.1.1 – Procurement BSC score 90 out of 100. OK. 92, (94-96?)

6.2.2.1 – Documents for Site Office review and/or approval are complete, of a high quality and contain no critical issues. OK.

6.2.3.1 – Process improvements in two procurement areas. OK.

6.3.1.1 – Property BSC score 90 out of 100. OK. (99?).

6.3.2.1 – Resolve concerns/issues identified as a result of DOE’s oversight and/or internal self-assessment of Fleet Management. OK.

6.3.2.3 – Vehicle Management reporting procedures are effectively implemented and data submitted to DOE is accurate, complete and timely. OK.

8.3.2.1 – Property Protection Areas access and wearing of badges. OK.

8.3.3.1 –Effective support toward the management of DOE’s prime security contract. OK. Met w/ DOE & TPS; Meeting w/ DOE re: FY10.

8.4.1.1 – Protection of sensitive and technology transfer information or export control items. OK.

DOE S&S Survey (3/09) gave highest rating category, no Findings.

2009 FRA Visiting Committee – Business Services

2 it consolidation
#2 – IT Consolidation

BSS continues to receive an adequate level of support for its core business systems (Oracle eBS, ProCard, Sunflower) and desktops.

  • Prior to, and since the reorganization until the last few weeks, support generally came from two familiar sources:
    • BSSHELPDESK and contacts from the transferred FI/MIS department (Procurement, TeleCom, Property, Transportation, Vehicle Maintenance, Receiving, Travel, Section Office)
    • CD core support groups (Fire Department, Security, Information Resources, Accommodations.)
  • Now, the mix of support response contacts is broadening somewhat as the reorganization takes deeper hold in CD.

2009 FRA Visiting Committee – Business Services

2 it consolidation cont d
#2 – IT Consolidation (cont’d)

BSS has some concerns about advancing its previous plans within new Laboratory IT priorities:

  • Vehicle Fleet Management system replacement – “must do” … October 2009 still looks good
  • ProCard Front End replacement project – “must do” … schedule deferred/unknown but CIO aware of importance
  • Online catalog ordering system – “cost savings opportunity” … priority and schedule unknown

2009 FRA Visiting Committee – Business Services

3 arra funds
#3 – ARRA Funds

BSS involvement is concentrated in Procurement.

  • Section Office and Procurement sit on the COO’s ARRA Planning Committee; early involvement
  • Excellent support was received from Legal Office on new contract requirements, flow-down requirements, new terms & conditions
  • Procurement is well engaged with project managers and FESS engineering
  • A stretch for Procurement but executing work with existing staff, systems and procedures

2009 FRA Visiting Committee – Business Services

4 q and bp plan implementation
#4 – Q and BP Plan Implementation

Integrated Quality Assurance program implementation:

  • QAR appointed from Section Office, shared to Finance
  • Processes identified
  • Baseline sample of processes assessed, CAP’s identified & accepted
  • CAP development in process
  • Preparing to respond to DOE data call for September audit
  • BSS actions from 2006 QA audit on track

2009 FRA Visiting Committee – Business Services

4 q and bp plan implementation cont d
#4 – Q and BP Plan Implementation (cont’d.)

Contributions to Other Initiatives and Commitments

  • Director’s Council on Integrated Assurance
  • Records Management Program Implementation Committee
  • OHAP
  • Strategic Planning – Administration and Operations
  • OQBP EG&G Contract Support
  • Using Issues Management System – all BSS issues closed

2009 FRA Visiting Committee – Business Services

5 interaction with argonne
#5 – Interaction with Argonne

Information Resources

  • Ongoing lunch meetings with Records Management staff (>)
  • Contacted ANL (4/16) to offer Archive and History collaboration (>)
  • Visited U of C with ANL to discuss library collaboration (>)
  • Invited ANL librarian to Fermilab for SCOAP3 meeting (>)
  • Assisted ANL scientist gather SPIRES-based citation statistics (<)
  • Added >60 ANL job postings to the HEPjobs database, 23 of these submitted by people at ANL (>, <)

Transportation

  • Assisted ANL traffic/shipping to identify freight forwarders & movers (<)
  • Provided advice and procedures to ANL for fleet management reporting & utilization (<)
  • Provided inspection staff to ANL for CNG vehicle cylinders (<)

Key: (>) FNAL initiated (<) ANL initiated

2009 FRA Visiting Committee – Business Services

5 interaction with argonne cont d
#5 – Interaction with Argonne (cont’d.)

Procurement

  • Studied ANL use of industrial partners – prime contract provisions, internal procedures. Obtained ANL Reachback Procedure and adapted to FNAL for use of designated subcontractor, EG&G. (>)
  • Received Procurement and Shipping assistance from ANL regarding U.S. Department of Commerce duty-free entry application procedures for WLS fiber for NOvA; potential cost savings of $760K) (>)

Property

  • Electronics recycling (continuation)
    • Won FY2008 award Federal Electronics Challenge, Midwest medium civilian facility category. FNAL recycles ANL electronics.

Accommodations

  • Cafeteria – contracts not synchronized, but obtained information from ANL’s service provider.

Key: (>) FNAL initiated (<) ANL initiated

2009 FRA Visiting Committee – Business Services

6 cost reduction
#6 – Cost Reduction

Accomplished:

  • Great progress on e-commerce for procurements (RFQ’s, Fermilab bid posting website, electronic drawings)
  • New Electronic Travel Authorization/Voucher implemented
  • FY2008 award, Federal Electronics Challenge, Midwest medium civilian facility category. Working with CD on EPEAT compliance
  • Increased the use of electronic methods for surplus disposition
  • Exceeded annual petroleum consumption reduction & alternative fuel usage targets

2009 FRA Visiting Committee – Business Services

6 cost reduction cont d
#6 – Cost Reduction (cont’d.)

Future:

  • Online catalog for common use stockroom and other commodity items … stalled (IT support)

Lesson Learned from WF Reduction:

  • Caused a good, hard look at “required” vs. “nice to have” functions
  • Services that were not contractually required were valued
  • Further sharpened awareness of performance management

2009 FRA Visiting Committee – Business Services

7 service culture
#7 – Service Culture

“A strong service culture has been established. This service culture was confirmed during the Committee’s interviews with BSS customers.” (FRA Visiting Committee, August 2008)

However, risks exist:

  • Complacency – Lead the resistance to this every day; praise contributions and teamwork; share successes
  • Succession Planning – Section level plan created, serves as input to WPAS and OHAP, possible reformulation and integration with Lab-wide plan
  • Additional Staff Needs
    • Procurement – mentioned in last year’s report, progress
    • Property – mentioned earlier

Deeper integration of support staff into projects and new initiatives promotes service culture.

2009 FRA Visiting Committee – Business Services

8 succession planning
#8 – Succession Planning

Bruce Chrisman addressed the crosscutting issue

BSS Staffing Plan submitted to COO 8/29/08

  • +1 Procurement Administrator, June 2009; +1 in WPAS for FY2010
  • Assistant Property Manager – new position description in process
  • Procurement and Property Education in government practices
  • Cross-Training

2009 FRA Visiting Committee – Business Services

kay van vreede fermilab workforce development and resources section august 3 2009
Kay Van Vreede

Fermilab

Workforce Development and Resources Section

August 3, 2009

FRA Visiting Committee for Administration and Operations

2008 visiting committee recommendations4
2008 Visiting Committee Recommendations
  • Recommendations and Current Status
    • Ongoing performance management of all employees is essential especially with those previously identified as marginal performers to ensure that managers don’t mistake an employee who is not performing as being better than none at all - Performance improvement plans are implemented for poor performers.
    • Explain why merit increases were discontinued and assist managers with other strategies for rewarding their high performers – This was communicated when merits were discontinued and it is also communicated in our management training. The system allows us to reward performance through annual increases and special award programs.

2009 FRA Visiting Committee - WDRS

2008 visiting committee findings1
2008 Visiting Committee Findings
  • Findings and Current Status
    • Conduct a post-mortem regarding the communications timeline from when the initial message was conveyed to employees about the need for a layoff, whether it was voluntary or not, to point of actual implementation – The Lab determined that transparency from the beginning was the desired way to proceed.
    • Consider offering a voluntary short term disability program to all employees - This is currently in the procurement process.

2009 FRA Visiting Committee - WDRS

2008 visiting committee findings2
2008 Visiting Committee Findings

Recommendations and Current Status

Consider offering long term disability to part timers – We have researched this and decided not to offer this benefit.

Dedicate contiguous space for education programs – Space was made available for summer programs.

2009 FRA Visiting Committee - WDRS

charge question 1 performance measures3
Charge Question #1 – Performance Measures

FY08 Performance Results:

  • WDRS received a B+ on Objective 6.3 – “Provide an Efficient, Effective, and Responsive Human Resources Management System.” Both measures were met. Positives cited: the Lab was granted Compensation certification. 93% of Balanced Scorecard goals were achieved. The Lab implemented a timely voluntary separation program, a corrective action plan for the benefits value study and successfully conducted three collective bargaining negotiations. Negatives cited: a pay equity study was not completed in FY 2008. DOE did not approve the involuntary layoff plan.
  • WDRS did complete and implement the pay equity plan in FY09.

2009 FRA Visiting Committee - WDRS

charge question 1 performance measures cont2
Charge Question #1 – Performance Measures (cont.)

FY09 Performance Results to Date: WDRS expects to meet/exceed all performance measures at fiscal year end.

  • Draft a succession plan. Will be completed.
  • Devise an R2A2 (roles, responsibilities, accountabilities, authorities) model and write 15% of them. Will be completed.
  • Develop procedures to incorporate HR practices and policies into the scientific hiring process. Completed.
  • Staff seven Diversity Council committees. Completed.
  • Implement two initiatives recommended by the Diversity Council. Will be completed.

2009 FRA Visiting Committee - WDRS

charge question 2 it consolidation3
Charge Question #2 – IT Consolidation

Support for PeopleSoft now resides with the Computing Division.

There are more resources available for service.

They have taken time to understand our needs and priorities.

So far we see no real differences in service.

2009 FRA Visiting Committee - WDRS

charge question 3 arra funds3
Charge Question #3 – ARRA Funds

We do not have a role in ARRA funding.

2009 FRA Visiting Committee - WDRS

charge question 4 qa implementation3
Charge Question #4 – QA Implementation

Major processes were identified.

We have completed the “as is” study.

We have developed our corrective action plans and should meet all deadlines.

We will work on developing our three-year assessment plan.

2009 FRA Visiting Committee - WDRS

charge question 5 interaction with argonne3
Charge Question #5 – Interaction with Argonne

Collaborated on development of a succession planning proposal.

Ongoing administration and monitoring of University of Chicago Strategic Laboratory Leadership Program (SLLP).

Argonne audited "Behavioral Interviewing" course to consider offering it at Argonne.

Argonne employees attended one of our advanced computing courses and will attend future courses.

Shared information on development of R2A2 ( roles, responsibilities, authorities, accountabilities) plan.

Jointly developed strategy on presenting information to DOE on benefits value study.

2009 FRA Visiting Committee - WDRS

charge question 5 interaction with argonne cont
Charge Question #5 – Interaction with Argonne (cont)

Collaborated with Argonne and other Labs to develop a white paper on the benefits value and cost study DOE requirements.

Shared our programs with ANL in order to assist them in their development of: applicant tracking system, vacation donation, day care.

Shared information on compensation, benefits, and labor relations.

Future

We will continue to collaborate and share information. The goal is to save time and labor when one Lab already has a program that works, share ideas that enhance our programs, work together to present consistent information to DOE, and look for opportunities to share costs particularly in the training area.

2009 FRA Visiting Committee - WDRS

charge question 6 cost reduction3
Charge Question #6 – Cost Reduction

Insurance plan design changes, cost share shifting and aggressive negotiation resulted in an annual savings of 1.5 million.

Change in retiree medical cost share resulted in an annual savings of 600K.

Smaller savings included:

Green initiatives

Cost sharing with Argonne on training classes

Virtual job fair

Computer generated payroll authorizations.

2009 FRA Visiting Committee - WDRS

charge question 6 cost reduction4
Charge Question #6 – Cost Reduction

Future

Negotiate insurance renewals below 7%.

Increase participation in disease management programs and wellness initiatives.

Workforce Reduction Lessons Learned

It will be difficult to reduce or eliminate services (e.g., the swimming pool) at the Lab as many of these non-essential services are highly valued by the Lab population.

2009 FRA Visiting Committee - WDRS

charge question 7 service culture3
Charge Question #7 – Service Culture

Section employees have attended customer service training.

Customer service surveys for training and education classes and programs for employment have yielded very positive feedback.

Rollout of new programs has included a change management model which incorporates input from clients.

2009 FRA Visiting Committee - WDRS

charge question 7 service culture4
Charge Question #7 – Service Culture

We recently received some negative feedback as a result of lab wide diversity focus groups. As a result, we are in the process of developing a plan for improvement. To develop the plan we are gathering suggestions from the Lab population.

2009 FRA Visiting Committee - WDRS

charge question 8 succession planning3
Charge Question #8 – Succession Planning

Possible successors have been identified for some department manager positions.

We implemented “stretch and grow” opportunities to further develop skills.

We have done cross-training between departments to enhance overall cross- functional knowledge.

2009 FRA Visiting Committee - WDRS

vicky white acting cio august 4 2008
Vicky White

Acting CIO

August 4, 2008

Information Technology

1 performance measures
1) Performance Measures
  • FY08 Core Business Systems performance measure 6.4 rating of B was addressed in CFO’s presentation – largely FTL delays.
  • FY08 Cyber Security performance measure 8.2 (Provide an Efficient and Effective System for Cyber-Security) earned an A-
  • Network bandwidth goals were exceeded and contributed to the A- rating in 7.0 (Sustain Excellence in Operating,Maintaining, and Renewing the Facility and Infrastructure Portfolio to Meet Laboratory Needs)

Information Technology - Vicky White

1 fy09 performance measures progress
1) FY09 Performance Measures Progress

Business systems will not meet all of the goals unless a re-baselined schedule for the FTL project is used for the assessment

  • But FTL will be successfully completed, taking into account information from two internal reviews (Operational Readiness and FTL Code review), with central authentication implemented.
  • Also all exempt employees will be using the system by Sept. (as required for EVMS certification)

Goals for strategic planning and customer satisfaction are expected to be met.

Information Technology - Vicky White

1 fy09 performance measures progress1
1) FY09 Performance Measures Progress

Cyber security audit (6 findings and overall grade of marginal on a scale of Satisfactory – Marginal – Unsatisfactory) highlighted the need for tighter IT systems management and greater care in the handling of PII.

Aggressive response in Tune IT up campaign and accelerated consolidation of IT across the lab may help grade.

  • Certainly will make us stronger and safer

Information Technology - Vicky White

2 reorganization and consolidation of it
2) Reorganization and consolidation of IT
  • Particle Physics Division desktop support and help desk are now fully integrated (10 people)
  • Management Information Systems department (formerly under CFO) joined with Computing Division in February 2009
    • Longer transition than planned (June 1) due to significant cultural adjustments, vacations, Tune IT up, desire to make a successful organization that most people are happy with.
    • Fully integrated organization chart just finalized and sets the stage for
      • elimination of duplicate services (will take up to 1 year)
      • bringing more resources to bear on some of the long list Information Systems projects that are sorely needed.
  • Technical Division (5 people) to be consolidated in Sept/October
  • Remaining consolidation of lab IT - TBD

Information Technology - Vicky White

2 consolidation of it and information systems
2) Consolidation of IT and Information Systems

High (and somewhat unrealistic) expectations to rapidly transform many inefficient and historical business processes, and to enable planning and management, by the use of modern information systems

  • Several basic “plumbing” projects simply have to be done before most of the projects that provide visible value to the lab can be executed
    • Peoplesoft upgrade, people and account management systems rationalized, finish FTL, chart of accounts changes, obsolete systems replacement (e.g. ProCard front-end), purchase of an EDMS for engineering docs, data warehouse of operational data and performance data.

Information Technology - Vicky White

consolidation of it and information systems
Consolidation of IT and Information Systems

Important to continue to pursue the ISO20000 certification project for IT service management and implement lab-wide (formal service management, change control, incident management, problem management, and all ITIL processes)

  • We have set a very aggressive goal for certification by the end of 2010
  • We set this prior to IT consolidation getting going and prior to Tune IT up and it might slip by a few months – but I hope not

CIO will set up IT councils and IT governance, including policies and objectives in order to

  • Effectively manage IT lab-wide
  • Prioritize the large number of urgent Information Systems projects that the lab needs

Will engage outside consultants (probably Gartner) to help us with IT governance and Enterprise Architecture

Information Technology - Vicky White

3 arra funds1
3) ARRA funds

High Availability Computing room (in Feynman Computing Center (FCC)) is an ARRA project.

  • Managed by FESS, with CD
  • Slight delay while FCC underwent a structural evaluation
  • Milestones should be met

Information Technology - Vicky White

4 quality and best practices plan
4) Quality and Best practices plan

Computing Division fully participated in QA assessment and selected a number of processes to assess this year, based primarily on the division’s Activity work breakdown structure

Four Corrective Action Plans were developed and will be completed on schedule

Two best practices were identified

  • Work planning and financial management
  • Implementation of Information Technology Service Management (ITSM) framework (IS20000 certification project)

Information Technology - Vicky White

5 anl interactions
5) ANL interactions

Meet regularly with the CIO at NLCIO events

Frequent contacts between cyber security experts

Discussed initiatives in cloud computing as a potential direction

  • White paper of NLCIO and ANL CIO visited Fermilab and gave a presentation

Scientific computing contacts w.r.t. leadership computing – at ANL/UC/Fermilabcollab. meetings

  • Also use of leadership computing by Accel modeling and Lattice QCD

Information Technology - Vicky White

6 cost reduction opportunities
6) Cost-reduction opportunities

Oracle licenses – cost containment strategy of buying additional licenses, rather than leasing

Longer term effects of IT service management should result in cost reductions and better services

Longer term effects of IT consolidation should result in elimination of duplicate services and cost reduction in basic IT (to apply greater resources to business process improvements and information management)

Information Technology - Vicky White

6 cost reduction opportunities1
6) Cost reduction opportunities

Using contractors more than in the past and outsourcing management of some services (e.g. Exchange mail server, Sharepoint service (soon))

Lessons from workforce reduction preparations

  • We would benefit from outsourcing additional core IT services
  • We need to work out a way to do it

Information Technology - Vicky White

7 service culture1
7) Service culture

We are working hard to implement industry standard IT service management processes for all IT services (including the scientific ones)

  • This is a big change in culture
  • We are still in the middle of this
    • The new service desk implementation is not yet fully functioning as a service desk – but expect it to be working well within the next 3 months
      • Some very sad personnel losses have not helped
    • We design and document each standard ITIL process and then “implement” it using an industry standard software product that supports IT service management (BMC – Remedy)
      • We are implementing Stage 2 of a 5 stage roadmap

Information Technology - Vicky White

8 succession planning1
8) Succession planning

We have identified (openly) successors for four key positions

  • Field Financial Manager
  • Computer Facility Manager
  • Associate Head for Facilities planning
  • Network manager

I have identified and offered opportunities for greater management responsibility to

  • Individuals with potential to be CIO (2)
  • Individuals with potential to be CD Head or AD (3)
  • Individuals with potential in the future to lead large organizations – now running departments

Information Technology - Vicky White