Agreeableness and Organizational Citizenship Behaviorin Focus Ozgun B. Rodopman Amy M. Taylor
Construct of interest • Organizational citizenship behavior • task activities that support the organizational, social, and psychological environment in which task performance occurs (Organ, 1997) • Similar to ‘contextual performance’ by Borman and Motowidlo (1993) • Beneficial for the organization and for the individual • E.g., organizational success and higher performance ratings
Dispositional Antecedents of OCB • Personality predicts performance and workplace behavior • Big Five framework • Agreeableness: individual differences in the motivation to maintain positive relations with others
OCB and its dimensions • Most commonly used categorization of OCB • Interpersonal: OCB-I, interpersonal facilitation • Job-focused: OCB-O, job dedication • Level of specificity • Overall • Particular dimensions
Research Questions • What is the relationship between agreeableness and OCB? • Does the level of specificity moderate the relationship between agreeableness and OCB?
Lit Search • PsycINFO keywords (32 articles) • Contextual performance, organizational citizenship behavior with agreeableness, Big Five, personality • Excluded review articles, meta-analysis, unavailable or irrelevant data • Final ka=13, kr=14, n=2962.5
Study Characteristics • 1 international study (China) • 1 lab study • 86% supervisor ratings of OCB • Diverse job types represented
Measures • Agreeableness • NEO (most common), Images, PCI, unknown • α=0.63-0.91 (M=0.78, SD=0.08) • OCB • All individually created measures • Specificity determined by author(s) and coders • α=0.70-0.98 (M=0.85, SD=.08) • # items= 2-9 (M≈6) • 4 overall OCB measures, 10 OCBI measures
Procedure • Hunter & Schmidt • Calculated interrater reliability • ICC(3,1)=.996 • Corrections • Sampling error • Predictor & criterion unreliability • Used mean reliability when study did not report measure reliability
Results 95%CI 95%CR SEr lower upper lower upper .15 .18 .02 .03 .13 .22 .12 .23
Test for Moderators • Q test • Q(13)=13.73, n.s. (REVC=0) • No moderators
Discussion • Agreeableness is positively related to OCB and is a valid predictor of organizational citizenship behavior. • The level of specification of OCB does not moderate the relation between agreeableness and OCB.
Limitations • Small number of studies included in the meta-analysis • Small number of correlations used in moderation analysis • More studies for OCB-I File-drawer problem • Disagreement among researchers in how OCB (overall vs. specific) is defined
Direction for future research • The relative contribution of all Big Five dimensions to OCB • The type of OCB measure used • Frequency v effectiveness • Other moderators • Occupation type • Organizational culture and climate