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Human Resources in Times of Change Here and Now. Nili Goldfein, EVP NGG. כנס מש"א 2008. TABLE OF CONTENTS. I. Managing in Times of Change - The Global Context. II. How HR Fits In – HR at Times of Crisis. III. Insight Beyond Eyesight - Getting a Glimpse. Global World. Organization.

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human resources in times of change here and now

Human Resources in Times of ChangeHere and Now

Nili Goldfein, EVP NGG

כנס מש"א 2008

slide2

TABLE OF CONTENTS

I. Managing in Times of Change - The Global Context

II. How HR Fits In – HR at Times of Crisis

III. Insight Beyond Eyesight - Getting a Glimpse

slide3

GlobalWorld

Organization

Individual

I. Managing in Times of Change - The Global Context

the global context

Global World

Organization

Individual

The Global Context
  • Mindset - Multi-national vs. Global
  • Global Economy - Free Trade in a Free Market
  • Technology - Redefining Time and Space
  • Knowledge - The New Growth Engine for Organizations
  • Absence of Physical Borders - It’s a Global Arena

Quick, Fast and Dirty

crisis and chaos here and now
Chaos Theory

- Chaos within Organization

- Organization within Chaos

Global World

Organization

Individual

Crisis and Chaos - Here and Now

It’s a challenging world after all

You have to understand it

You have to use it

You have to love it

There cannot be a crisis this week; my schedule is already full

Henry Kissinger

organizations in action
Organizations in Action

Global World

Organization

Individual

vs.

Proactive Reactive

  • Spend Differently
  • Invest Smartly
  • Focus on available assets
  • Empower the Employee
  • Exceed customer expectation
  • Expenditure Freeze
  • Immediate cut in costs
  • Focus on Survival
  • Personnel Cutbacks

Each living thing is an organism. Each dead thing is an organization

Bhagwan Shree Rajneesh , Osho

human beings in times of crisis

Global World

Organization

Individual

EQ -

Emotional Quotient

Human-beings in Times of Crisis

IQ -

Intelligence Quotient

SQ -

Spiritual Quotient

There cannot be a crisis next week; my schedule is already full

Henry Kissinger

human beings in times of crisis1

Global World

Organization

Individual

Human-beings in Times of Crisis

EQ -

Emotional Quotient

IQ -

Intelligence Quotient

  • Systematic thinking
  • Data analysis
  • Logical decision making

SQ -

Spiritual Quotient

Recommendations: Follow relevant publications, keep track of information flow

human beings in times of crisis2

Global World

Organization

Individual

Human-beings in Times of Crisis

IQ -

Intelligence Quotient

EQ -

Emotional Quotient

SQ -

Spiritual Quotient

  • Spontaneous reaction to events
  • Going with “gut” feeling

Recommendations: Create a support forum in or out of the workplace

human beings in times of crisis3

Global World

Organization

Individual

Human-beings in Times of Crisis

IQ -

Intelligence Quotient

EQ -

Emotional Quotient

SQ -

Spiritual Quotient

  • Judging meaning and value
  • Every decision goes through a “value filter”

Recommendations: Prioritize, take the opportunity to re-evaluate decisions in view of values

hr at times of crisis
HR at Times of Crisis

Global World

Organization

Individual

facts and figures
Facts and Figures

Global World

Organization

Individual

  • Cost reduction and change are the name of the game
  • More organizations choose to decrease expenses by downsizing
  • Decrease employment of external vendors for HR activities; more ‘in-house’ activities
  • General atmosphere of uncertainty and apocalyptic vision foster tension, frustration and conflict
  • Streamlining is for everyone – including us…

It’s definitely not business as usual!

hr at times of crisis survival guide
HR at Times of Crisis – Survival Guide

Global World

Organization

Individual

  • Risk management
  • HR work ethic
  • Finance report monitoring and control
  • Abiding to regulation
  • Caution of ‘warning’ signs
  • Board of Directors and management
  • ‘Watch your back’
  • Objective, non-biasedconsulting

* Adapted from Gross, Y. “The Marker” 22 Oct 2008

hr s role organizational level
HR’s Role - Organizational Level

Global World

Organization

Individual

  • Maximal involvement in meetings on the actions to be taken in light of the crisis
  • Presentation of “HR common sense” – balancing organizational and individual needs in the short and long term
  • Support every change through assistance in change management
  • Observe the organization as a balanced system – re-establish balance wherever it was lost due to change
  • Support downsizing processes both in how it is perceived (mindset) and how it is executed
  • Talent mapping
hr s role individual level
HR’s Role - Individual Level

Global World

Organization

Individual

  • Availability and presence – in the halls, dining room, coffee breaks, meetings, on the phone, after work hours
  • Uncertainty is difficult for everyone - although you cannot make it go away, you can make dealing with it easier
  • Keep reminding everyone that beyond the “actions” there are people
  • Especially at times of crisis –fairness in light and beyond regulations
  • Support those who are staying and those who are leaving
  • Remember that this situation is as hard on senior management – they too need support
  • Remember to take care of yourself!